8/10 Good
Anthony
25 Aug 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is located in a central part of Southampton, with most attractions within 5–10 miles. It’s clean, well-kept, and the room was spacious and well-equipped.
Unfortunately, the service—specifically from Joseph—was disappointing. Upon arrival, I was mistaken for a delivery person, which felt dismissive and rude. The check-in process was quick but lacked basic information like Wi-Fi, amenities, or hotel services. I was handed a list of nearby restaurants, as the hotel doesn’t offer on-site dining beyond snacks and drinks.
On checkout day, I requested a non-resident beach parking pass. Joseph provided one along with a waiver and a warning about a $500 fee if not returned the same day. He mentioned flooding and that Dune Road might be closed, but didn’t offer to check the status—despite being at a computer.
Later, when I asked to return the pass by 2pm, he refused, saying it was due at checkout (11am), contradicting his earlier statement that it was valid “for the day.” He reluctantly extended the deadline to 1pm, which barely allowed time to drive to the beach and enjoy it. There was no flexibility, even though the hotel was quiet and I saw at least 10 unused passes available.
Overall, while the hotel itself is fine, the lack of courtesy and accommodation from staff made the experience frustrating and disappointing.
Anthony
Stayed 1 night in Aug 2025
