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The Star Hotel

3.0 star property

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Photo gallery for The Star Hotel

Front of property
Exterior
Front of property
Bar (on property)
Individually decorated, individually furnished, desk, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Laundry

Explore the area

View in a map
26 High Street, Southampton, England, SO14 2NA
  • Place, WestQuay Shopping Centre
    ‪5 min walk‬
  • Place, Mayflower Theatre
    ‪14 min walk‬
  • Place, Southampton Cruise Terminal
    ‪3 min drive‬
  • Airport, Southampton (SOU)
    ‪9 min drive‬

Room options

View all photos for Small Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Small Double Room

7.8 out of 10
Good
(31 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Double or Twin Room

9.0 out of 10
Wonderful
(8 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Double or Twin Room

Individually decorated, individually furnished, desk, iron/ironing board

Family Double or Twin Room

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Double Room

7.6 out of 10
Good
(20 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Twin Room

7.0 out of 10
Good
(10 reviews)
  • 16 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Single Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Single Room

7.0 out of 10
Good
(16 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

The Star Hotel

Hotel with a restaurant, a short walk to WestQuay Shopping Centre
A restaurant, a bar/lounge and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include dry cleaning, laundry facilities and a banquet hall.
The Star Hotel offers 44 accommodations with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. This Southampton hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Our customers tell us that they can't get enough of the helpful staff at The Star Hotel. During your stay, you're just a quick walk from WestQuay Shopping Centre. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include 3 meeting rooms, laundry facilities and a lift
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 4-minute walk from WestQuay Shopping Centre and 5 minutes by car from Southampton Cruise Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 3 meeting rooms available. The Star Hotel also features laundry facilities, dry cleaning/laundry services, and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Southampton hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 10:30 AM.
The Star Hotel has a restaurant on site.

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
The bedroom in the Small Double Room and Standard Single Room type is accessible by 1 flight of stairs.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 9.95 for adults and from GBP 5.95 for children
  • Self-parking fee: GBP 7.00 per day
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Star Hotel Southampton
Star Southampton
The Star Hotel Hotel
The Star Hotel Southampton
The Star Hotel Hotel Southampton

Reviews

The Star Hotel Reviews

7.8

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 322 out of 962 reviews
Rating 8 - Good. 335 out of 962 reviews
Rating 6 - Okay. 162 out of 962 reviews
Rating 4 - Poor. 80 out of 962 reviews
Rating 2 - Terrible. 63 out of 962 reviews

Reviews

2/10 Terrible

Terence

Business traveller
Disliked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, it maybe dated but the bed was very comfy, very clean and staff very welcoming. Luft out of service at the mo, so best suited if you are mobile or check with hotel first. Great location in centre of town, 20 min walk from railway station.
Stayed 1 night in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

2/10 Terrible

Rob

Business traveller
Disliked: Property conditions & facilities, room comfort
Its close to Red Funnel Ferry and shopping centre. Very cheap bar. But hotel is very run down and tatty. Both rooms i stayed in stank of stale tobacco.
Stayed 2 nights in Jun 2025

6/10 Okay

Brenda

Stayed 1 night in Jun 2025

10/10 Excellent

Astrid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Charming older, but updated, hotel. Lovely breakfast!
Stayed 2 nights in Jun 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Great location, nearby shops, sites, restaurant and grocery stores. Historic. Breakfast buffet. Large room. Friendly, helpful staff. What more could you ask for?
Stayed 2 nights in Jun 2025

6/10 Okay

Ian

Liked: Staff & service
overall, friendly run hotel. Okay for a short stay, served its purpose.
Stayed 1 night in Jun 2025

6/10 Okay

Chang Guang

Stayed 1 night in Jun 2025

10/10 Excellent

T Derrien

Liked: Cleanliness, staff & service
Front desk service was excellent. Good value for money, excellent location
Stayed 1 night in Jun 2025

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service
Carpets are showing their age hotel could use a bit of a refresh
Stayed 2 nights in Jun 2025

10/10 Excellent

Marlene, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, had all we needed. Nice size room. Good drinks in bar. Well priced breakfast. Very helpful. Would stay again.
Stayed 2 nights in Jun 2025

6/10 Okay

Steven

Stayed 2 nights in Jun 2025

2/10 Terrible

Lauren

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bitten all over from bed bugs Had to book into another hotel The staff had obviously had previous complaints
Stayed 2 nights in Jun 2025

8/10 Good

Monsiri

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Good hotel, just old.
Stayed 2 nights in Apr 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
An old hotel that is a bit dated but that was part of the charm. Clean rooms and linen, good breakfast with tasty coffee and friendly/helpful staff. Look past the decor and enjoy your stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely overnight stay, breakfast was amazing
Stayed 1 night in Jun 2025

6/10 Okay

john

The hotel is old and slowly undertaking refurbishment. Our room was huge and updated. Very nice. However other rooms are small and dingy and desperately need updating. Service was excellent. Location is central however very noisy at night from young people shouting and/or arguing till all hours of the night
Front of hotel
Our room
Stayed 3 nights in May 2025

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness
Building is in good shape for its vintage. Breakfast is well worth the price. Last stop of a land vacation before getting on a cruise ship. Walking distance to port, train station and bus line. They even did a weeks worth of our laundry before we boarded our cruise. Very nice staff.
Stayed 2 nights in May 2025

10/10 Excellent

Marie, Cedar Bluff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to good dining, shopping and the cruise port. Windows did not open and no air conditioning so the room was a bit warm and stuffy. The bar and reception staff were extremely friendly. I would stay there again.
Stayed 1 night in May 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nigerian girl on desk was fantastic. Sorry unable to spell her name. Bed extremely comfortable. Breakfast was good value for money.
Stayed 1 night in Jun 2025

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Craig

Travelled with partner
Disliked: Amenities
Needs updating and refurbishing
Stayed 2 nights in May 2025

8/10 Good

Beck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous to turn up after 2 days of air travel to be told that they would upgrade us to an improved room and we could go straight up. (We were just hoping to leave our bags somewhere while we wandered the high st) the water pressure was not great, but after that long in a plane it was the best shower I’d ever had!! The bed was comfy and a huge room. Everything was on the doorstep, and although the pub went until 2am, we were so tired we would’ve slept thru anything. Friendly staff and a neat watering hole on the lower floor. The lift is an experience and it made us smile each time we used it. Thank you for an unforgettable stay.
Stayed 1 night in May 2025

2/10 Terrible

Jorge, San Anotnio

Travelled with family
Disliked: Amenities, property conditions & facilities
Well first of all it is described as a 3 star hotel, but there is no AC, it did have a fan, no elevator and very small room had to carry my luggage up stairs a long corridor and then another flight of stairs to get to the room the hotel has elevator, but it does not take you to the rooms.
Stayed 1 night in May 2025