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Best Western Troy Hotel

2.5 star property

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Photo gallery for Best Western Troy Hotel

Indoor pool
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Free daily continental breakfast
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Pool
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
2020 Formosa Drive, Troy, IL, 62294
  • Place, Bella Vista Winery
    ‪5 min drive‬
  • Place, Villa Marie Winery & Banquet Center
    ‪6 min drive‬
  • Place, Gateway Conference Center
    ‪9 min drive‬
  • Airport, St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(29 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Jetted Tub (Bunk beds)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking, Jetted Tub (Bunk beds)

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(5 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

  • Sleeps 2

King Room - Non-Smoking

  • Sleeps 2

King Room - Non-Smoking/Ground Floor

  • Sleeps 2

King Suite - Non-Smoking

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Communication Assistance, Microwave and Refrigerator, Sofabed

  • Sleeps 4

2 Queen Beds, Non-Smoking, Pillow Top Mattress, Microwave and Refrigerator, Wet Bar, High Speed Internet Access

  • Sleeps 4

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor

  • Sleeps 4

2 Queen Beds, Non-Smoking, Communication Assistance, Microwave and Refrigerator

  • Sleeps 4

King Room with Communication Assistance

  • Sleeps 2

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4

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About this property

Best Western Troy Hotel

Hotel with free breakfast, in the vicinity of World's Largest Catsup Bottle
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a 24-hour business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and laundry facilities are on-site.
Best Western Troy Hotel offers 65 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. LED televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Best Western Troy Hotel. During your stay, you'll be close to Edwardsville Arts Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 10 minutes by car from World's Largest Catsup Bottle and 10 minutes from Gateway Conference Center
Best Western Troy Hotel offers its guests an indoor pool and a 24-hour fitness centre. Public spaces have free WiFi. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. The business-friendly Best Western Troy Hotel also features a vending machine, a fireplace in the lobby, and laundry facilities. Self parking is free.

This Troy hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Express Hotel Troy
Holiday Inn Express Troy
Best Western Troy
Best Western Troy Hotel Troy
Best Western Troy Hotel Hotel
Best Western Troy Hotel Hotel Troy

Reviews

Best Western Troy Hotel Reviews

8.2

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 388 out of 908 reviews
Rating 8 - Good. 297 out of 908 reviews
Rating 6 - Okay. 121 out of 908 reviews
Rating 4 - Poor. 60 out of 908 reviews
Rating 2 - Terrible. 42 out of 908 reviews

Reviews

10/10 Excellent

crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed a quiet getaway and it was a great experience. Hotel was quiet, clean. Staff we interacted with was great!! Will definitely stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
See you next year!
Stayed 1 night in Aug 2025

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly it was a good room for the price. Just very warm. The AC was struggling to keep up.
Stayed 1 night in Aug 2025

6/10 Okay

Melvin

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Ethan

Stayed 1 night in Aug 2025

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels could use replacement
Stayed 2 nights in Jul 2025

8/10 Good

CLIFFORD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay.

Nice hotel. Updated but some of the electrical outlets didn’t work and some light bulbs were missing.
Stayed 1 night in Jul 2025

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Heather

Stayed 3 nights in Jul 2025

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Parking lot was a mess.
Stayed 1 night in Jul 2025

10/10 Excellent

Eun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very good place!!
Stayed 1 night in Jul 2025

6/10 Okay

LARRY

Stayed 1 night in Jul 2025

6/10 Okay

Christopher

Travelled with family
Disliked: Property conditions & facilities
Staff was very friendly and helpful. Property needs serious update. Breakfast was disappointing. Sausage biscuits and gravy every morning for our five day stay. Gallon jug of milk and tiny containers of yogurt and some apples. They had taken a loaf of bread and individually wrapped two slices for toast.
Stayed 5 nights in Jul 2025

10/10 Excellent

S

Stayed 1 night in Apr 2025

8/10 Good

Mark

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Herbert, Victor

Stayed 1 night in Jun 2025

2/10 Terrible

Breanne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I booked this property due to good reviews and price. We arrived and check in was slow. We asked for directions around the area and the front desk attendant was clueless and told us to use google maps. The room smells, the air conditioner is Leaking water into the carpet by the bed. The bathroom is dirty, the tub is dripping water and tub is dirty. Very unsatisfied. Rundown.
Stayed 1 night in Jul 2025

6/10 Okay

Eugen

Travelled with family
Liked: Cleanliness, amenities
For the price the place was good. However it’s an old building that is in need of some updates and refurbishings.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kevin, Austin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Desk stag was very accommodating to my mobility impaired spouse.
Stayed 1 night in Jul 2025

4/10 Poor

Jose

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I have to say that this hotel needs renovation. They gave us room 226 which came with: missing microwave, cracked ceramic flooring in bathroom (one of my kids
Stayed 5 nights in Jul 2025

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2025

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I was very pleased with my stay. I was visiting family and didn't need much, but the staff was fantastic. The rooms were clean and fresh! I just wish they had a waffle maker for breakfast. 😂 I will definitely stay again.
Stayed 5 nights in Jun 2025