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Garden Hotel

3.5 star property

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Photo gallery for Garden Hotel

Property grounds
Front of property
Deluxe Double Room | Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe
Pub
Interior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
No.477 Liu Yuan Road, Suzhou, Jiangsu, 215008
  • Place, West Garden Temple
    ‪3 min walk‬
  • Place, Classical Gardens of Suzhou
    ‪7 min walk‬
  • Place, Shantang Street
    ‪17 min walk‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪28 min drive‬

Room options

View all photos for Business Twin Room

Business Twin Room | Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Business Twin Room

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Business Double Room

Business Double Room | Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Business Double Room

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Deluxe Twin Room

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Deluxe Double Room

  • 26 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Double Room A

Executive Double Room A | Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Executive Double Room A

  • 26 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Double Room B

Executive Double Room B | Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Executive Double Room B

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Deluxe Suite

  • 54 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Connected Suite

Connected Suite | Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Connected Suite

  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Garden Hotel

This hotel features a marina, a restaurant and a fitness centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, coffee/tea in a common area and a business centre.
Garden Hotel offers 182 air-conditioned accommodations with minibars and a safe. Beds feature pillowtop mattresses. 25-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Suzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Garden Hotel, you're just a quick walk from West Garden Temple. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at De Yue Ting, a fine-dining restaurant with garden views
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a ropes course
  • Steps from West Garden Temple and 8 minutes on foot from Classical Gardens of Suzhou
Garden Hotel offers its guests a marina and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Garden Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Suzhou hotel.

Guests are served a free buffet breakfast daily from 7 AM to 9:30 AM.
De Yue Ting – Overlooking the garden, this fine-dining restaurant serves breakfast, lunch and dinner.
Ming Xuan Bar – This pub only serves dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • De Yue Ting
  • Ming Xuan Bar

Things to do

  • Gym
  • Ropes course
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Marina

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 4 floors
  • Art Deco architecture
  • Built in 1988
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 25-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Garden Hotel offers transfers from the ferry terminal. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Garden Hotel Suzhou
Garden Suzhou
Garden Hotel Hotel
Garden Hotel Suzhou
Garden Hotel Hotel Suzhou

Garden Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 24 out of 66 reviews
Rating 8 - Good. 26 out of 66 reviews
Rating 6 - Okay. 10 out of 66 reviews
Rating 4 - Poor. 2 out of 66 reviews
Rating 2 - Terrible. 4 out of 66 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older style hotel close to lingering garden and shopping centre.
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
喜歡園林景觀，交通方便。不喜歡早餐食物，沒有了沒有添加和蛋卷受潮不松脆。大堂電話充電器插頭非常难插。
Stayed 1 night in Aug 2019
Verified

8/10 Good

Sandee

Liked: Room comfort

Visiting China

Right across from the Lingering. gardens- hard area to find supper in. The garden at the hotel was quaint and lovely.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

예약 시 보다 명확한 자료 제시를 바랍니다.

예약 당시 안내된 방은 거실이 있었는데, 배정받은 곳은 거실이 없어 아쉬웠습니다. 예약 당시 무료 조식포함이라고 기재되어 있었습니다. 4인 예약했는데 막상 1일차에는 2인만, 2일차에는 1인만 무료조식이 제공되었습니다. 4인을 예약했는데 조식에 대한명확한 고지없이 예약이 진행된 것이 어이없었습니다. 직원은 친절했으며 방 컨디션은 양호합니다. 큰 정원이 조성되어 있습니다. 방음이 전혀 되지 않습니다.
Stayed 2 nights in Jul 2019
Verified

6/10 Okay

Andy

Disliked: Amenities, property conditions & facilities
The hotel was well located with easy access to Lingering Gardens 250m, bank of China 50m and shopping centre Kmall within minutes from the hotel. However, the room wasn’t clean, the wall paper was peeled off, the air conditioner wasn’t working properly. The staff though were nice and friendly, but poor English was the main blocker for them to communicate with guests. The hotel restaurant was one of the highlights of our trip with high quality food, but their customer service could improve. Overall, the photos on the website aren’t a good representative of the room condition and cleanliness.
Stayed 2 nights in Apr 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Room for improvement

We had used this hotel before so this was a return visit but that won't happen again. Breakfast was not so good - few western choices although the hotel now seems to cater for western tour groups. At check out we were asked to pay for a glass which they claimed we had broken - a very grubby cracked glass was produced as "evidence". We had not broken a glass but reception persisted - even calling in the maid. It was an unpleasant experience. The hotel is in a hard location to hail a taxi but has no system for calling a taxi for you. This is a problem if you are trying to get to the airport or station.
Stayed 2 nights in Oct 2018
Verified

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, when we found it, name is written in Chinese only. very central , friendly staff, clean and tidy room
Stayed 1 night in Oct 2018
Verified

8/10 Good

Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to provide free breakfast and free delivery/pick up to & from most locations.
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un gran hotel, bonito y muy comodo

Servicial, correctos el personal y muy agradable.
Stayed 2 nights in Jul 2018
Verified

6/10 Okay

Yu

洗面所が臭かった。 留園など観光スポットには近いので良いと思う
Stayed 1 night in Jul 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice staff, breakfast buffet, very good location.

On a recent trip to visit family in Suzhou suburban, we stayed at Garden hotel for two nights in order to enjoy places of interest in the old city. We like the location and the service quality of the hotel and will definitely go back. The hotel is located at the center of old Suzhou city. Liuyuan garden, the 2nd famous classical garden of Suzhou, is right across the street. The express bus route You1 stopped at Liuyuan garden and took us directly to Zuozhengyuan garden, the most famous classical garden in China. Within walking distance, we visited Shantangjie street, an ancient street that parallels a canal that connects the old city and Huqiu hill. The Shilu street subway is also in 10 min walking distance. The hotel is featured with TV, free high speed wifi, a few small classical gardens among 4 buildings. The free breakfast buffet provides ample orient and western choices. The rooms were clean. The furniture were a bit out of date but served their purpose well. The staffs were friendly and provided courtesies such as taxi call and free same-day luggage storage after we checked out. We checked in before noon and was offered a room for brief rest, and then changed to a smoke-free room an hour later.
Stayed 2 nights in Jul 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel ist unweit eines der schönsten Gärten der Stadt. Englisch Kenntnisse an der Rezeption vorhanden, was in China selten ist. Zimmer sauber und ordentlich. Frühstück lecker und große Auswahl. Mit dem Taxi kommt man günstig in die Innenstadt.Das Hotel ist ohne Einschränkungen weiter zu empfehlen.
Stayed 2 nights in May 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住的地方距离留园很近，走路过去只需要5分钟。酒店里也有花园和池塘，环境不错
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden like setting, convinent location.walk to sight seeing, shopping and eat.
Stayed 3 nights in Apr 2018
Verified

8/10 Good

Tony

Liked: Staff & service

Gardens in a hotel

The hotel is near the UNESCO cultural heritage Liu Yuan Park. The area is pretty quiet. But, too many smokers destroyed the air in the hotel and its gardens.
Stayed 3 nights in Apr 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

苏式园林风格

地理位置挺好找的，就在留园附近。 前台的小姐姐很温柔，服务很贴心。 酒店很大，有个庭院，很像一个迷你的苏式园林，风格很喜欢。 早餐的种类不少，中式西式都有，口味比较适中。 双床房的床宽1米2，作为一个参考。整体感受下来性价比还是可以的。
Stayed 1 night in Mar 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地点很方便，1公里左右有地铁，距离留园只有几步路。酒店内部古色古香，还有个苏式园林风格的花园。虽然酒店已经开业几十年，但房间干净整洁。最值得称赞的是早餐，特色的苏式佳肴，值得一试！
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

位置佳，安静，舒适，洁净

坐落在留园西园附近，离石路闹市区不远，旁边有永辉超市、大润发超市。饭店的一楼是得月楼餐馆，早餐就是在此享用。饭店是个庭院式的，有微型的小桥流水，楼层不高，安静舒适，卫生干净，服务到位。有2瓶免费瓶装水，拖鞋牙刷牙膏等，床垫舒服。早餐可口，中西式合璧，有煎蛋煎培根、酸奶、果汁、水果、面包面条等等，很丰富。不错的饭店。
Verified

10/10 Excellent

Gek Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Design of the place is much keeping in line with the characteristic Suzhou garden feel. Breakfast is good.
Stayed 4 nights in Nov 2017
Verified

8/10 Good

Conny

Liked: Cleanliness, staff & service, room comfort

Leuk hotel, goeie plek.

Goeie lokatie, dicht bij de tuinen, tiger hill. Jammer dat het personeel weinig of niet engels spreekt.
Stayed 6 nights in Oct 2017
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort

Top hotel in Suzhou but looks and feels tired

I had stayed at the Garden Hotel on my first trip to Suzhou many years ago. On my regular trips over the years, I stayed in another hotel selected by Suzhou locals. As I was unable to book my previous hotel, I was happy to return to The Garden as I was sure my Chinese born wife would enjoy it along with the wonderful city of Suzhou. The hotel was very comfortable with lovely garden surrounds but does show its age. Staff and related service were excellent. I was somewhat disappointed that little effort was made to cater for western tastes despite the fact that many of their clinets were westerners. At best, a western style cafe would have sufficed. I did try to order a coffee from the bar as I noted they had an expresso coffee machine, but the young lady lacked any working knowledge of coffees. Breakfast was adequate but again offered little directed to a western palate. After two weeks in central China, it would have been nice to indulge in some western food. We did enjoy a private banquet in their upstairs dining hall. I would like to suggest that Expedia review its marketing. It was only when I booked for this hotel that I was advised that only one breakfast was included in the charge despite booking for two people. I believe that is deceptive marketing. One would not expect to purchase a car and then find out the price only included the back tyres. The location of The Graden is very pleasant -- just a short stroll from the Lingering Garden. Another Suzhou delight.
Stayed 2 nights in Sep 2017
Verified

10/10 Excellent

Da-Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

感受佳

此價位帶，經濟實惠的優選，物超所值 No more consider, give your orders and act.
Stayed 2 nights in Sep 2017
Verified

4/10 Poor

Vivian Lu

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

失望太大，再次來到蘇州不會再考慮入住。

此飯店實在名不符實，未達所標星級。因為看到飯店介紹此飯店之歷史而被吸引，所以選擇入住。知道此飯店歷史悠久，事先也已有心理建設，但也實在讓人太沮喪。電視截頭截尾是看不到完整畫面的，只能看到央視主播半身，看不到頭；說是飯店免費送至重要景點，結果要客戶自行聯絡，聯絡了師傅，又要賣妳旅遊商品，不買就讓妳自己坐公交車去，因為師傅吃飯去沒空。明明掛的是園外樓禮賓部的名義，但行的是外面旅行社銷售之實。
Stayed 3 nights in Aug 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean,comfortable and good servive

The hotel is very good,chinese garden style,,and service is good.
Stayed 1 night in Jul 2017
Verified

8/10 Good

Sasha

Liked: Staff & service, room comfort

Clean, convenient and practical

The hotel is located in very close proximity to the beautiful Lingering Garden, and its own garden was also very nice. Many amenities nearby (convenience stores, bakery, fruit store, bus stop, bank), although do note that the neighbourhood is old. Taxi ride from the train station won't take you too long. Staff is professional and smiling, always ready to help. The only minor drawback is the room itself, although it is clean and value-for-money given the convenience. You'll have to keep your expectations modest as the room is on the smaller side, and is slightly old. There was a faint musky smell throughout the hotel, although not unbearable (possibly the cleaning liquids they use?) Overall, it's clean and convenient - very practical. Good for a short stay in Suzhou to see the attractions.
Stayed 1 night in Jun 2017