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The Dragon Hotel

4.0 star property

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Photo gallery for The Dragon Hotel

Enjoy meals with a city view from this dining area, featuring a table set for four and comfortable seating.
Relax in our inviting lobby with comfortable seating, a grand piano, and stunning city views.
Relax in a stylish room with a large bed, flat-screen TV, and comfortable workspace.
Enter a contemporary space with a warm welcome, featuring a reception area through a glass partition, surrounded by lush greenery and decorative tiles.
Experience the Dragon Hotel's sleek, modern design with a flat facade and evenly spaced windows.

Popular amenities

  • Parking available
  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
The Kingsway, Swansea, Wales, SA1 5LS
  • National Waterfront Museum
    ‪9 min walk‬
  • Swansea Marina
    ‪11 min walk‬
  • Swansea Beach
    ‪3 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪61 min drive‬

Room options

View all photos for Standard Double Room, Accessible

Standard Double Room, Accessible | Bathroom | Hair dryer, towels, soap, shampoo

Standard Double Room, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | 1 bedroom, desk, laptop workspace, blackout curtains

Double Room, 1 Double Bed

7.8 out of 10
Good
(17 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

1 bedroom, desk, laptop workspace, blackout curtains

Standard Twin Room, 2 Single Beds

8.0 out of 10
Very good
(9 reviews)
  • 15.00 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Suite, 1 King Bed

Standard Suite, 1 King Bed | 1 bedroom, desk, laptop workspace, blackout curtains

Standard Suite, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 25.00 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 Double Bed

1 bedroom, desk, laptop workspace, blackout curtains

Standard Double Room, 1 Double Bed

7.4 out of 10
Good
(24 reviews)
  • 15.00 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | 1 bedroom, desk, laptop workspace, blackout curtains

Family Room, 1 King Bed

8.0 out of 10
Very good
(7 reviews)
  • 20.00 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room, 3 Single Beds

1 bedroom, desk, laptop workspace, blackout curtains

Standard Triple Room, 3 Single Beds

  • 15.00 sq m
  • Sleeps 3
  • 3 Single Beds

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About this property

The Dragon Hotel

Hotel with 2 restaurants, steps from Swansea Castle
This smoke-free hotel features 2 restaurants, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference centre, a coffee shop/cafe and self parking.
The Dragon Hotel offers 106 accommodations with coffee/tea makers and a hairdryer. 30-inch flat-screen televisions come with satellite channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of The Dragon Hotel's great location. During your stay, you're just a quick walk from Swansea Castle. Enjoy features like free WiFi in public areas, plus 2 restaurants and a bar.
  • Free WiFi
  • Enjoy a bite to eat at THE DRAGON BRASSERIE, a brasserie that serves Regional cuisine
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Swansea Castle and 3 minutes on foot from Swansea Market
  • Dogs welcome for a fee (restrictions apply)
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 5 meeting rooms.

Public spaces have free WiFi. The business-friendly The Dragon Hotel also features concierge services, dry cleaning/laundry services, and 24-hour room service. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Swansea hotel is smoke free.

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.
THE DRAGON BRASSERIE – This brasserie specialises in Regional cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Piano Bar & Restauarnt – This restaurant specialises in British cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
24-hour room service is available.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 20 metres
  • Street parking available
  • Parking on site (GBP 10 per night)
  • Limited on-site parking

Food and drink

  • Breakfast to-go available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 13.95 for adults and GBP 6.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Piano Bar & Restauarnt
  • THE DRAGON BRASSERIE

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height counter and sink
  • No lift
  • Wheelchair accessibility

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday and Saturday:
  • Children's pool
  • Fitness facility
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 13.95 for adults and from GBP 6.95 for children
  • Self-parking fee: GBP 10.00 per night
  • Pet fee: GBP 20.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Dragon Hotel
Dragon Hotel Swansea
Dragon Swansea
Hotel Dragon
The Dragon Hotel Swansea, Wales
The Dragon Hotel Hotel
The Dragon Hotel Swansea
The Dragon Hotel Hotel Swansea

The Dragon Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 290 out of 1011 reviews
Rating 8 - Good. 268 out of 1011 reviews
Rating 6 - Okay. 196 out of 1011 reviews
Rating 4 - Poor. 132 out of 1011 reviews
Rating 2 - Terrible. 125 out of 1011 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Travelled with group
Liked: Staff & service, room comfort
Hotel was ideal for our stay! Parking and breakfast reasonably priced. Staff on arrival, breakfast and departure were very friendly and helpful.
Stayed 1 night in Apr 2025

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

I messaged the hotel requesting an earlier check-in, they replied through this app stating an additional charge of £30 but I didn’t get this until I arrived. I asked at reception 1pm, was told in no uncertain terms and abruptly that it would be 3pm when I could check-in. This from the (I assume the duty manager), who spoke to me at breakfast the following morning, re my concerns re the cleanliness and the extremely dated furnishings, he shared with me that the hotel was being refurbished soon. I shared photographs via email and in person at reception around 6pm (pics to follow). The plus points were that reception staff seemed to be sympathetic, the breakfast was good and the bed linen was clean. The said manager, when speaking seemed an ok guy, even though his total lack of effort in even attempting to get me into my room sooner than 3pm had already disappointed, not even an attempt at trying, and after a 4 hour drive would have been nice. This hotel is listed as *4 honestly it’s a *2 at best.
Dust accumulated in the corner of the bedside cabinet.
Sofa, very tired and lacking in room preparation.
Shabby
Stained carpet and tissue on the carpet.
Stayed 1 night in Apr 2025

10/10 Excellent

Diana

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed here a few times now and it's always been a pleasant stay. Comfortable room and very clean bathroom. The hotel is right in the town centre so is close to everything. The staff are also very friendly and helpful, there is also a very good breakfast.
Stayed 1 night in Apr 2025

8/10 Good

Jacqueline

Stayed 3 nights in Apr 2025

10/10 Excellent

Clare

Business traveller
Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Dewi

Stayed 1 night in Apr 2025

2/10 Terrible

Rachael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Thw room was dusty and run down stained carpets. There was no swimming pool and gym available as advertised online tkis is whyvi choose this hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

Cerijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking should be free of charge for the guests staying . The outside doesnt do the inside justice the inside is beautiful so lovely and clean . Very helpful and friendly staff on arrival,during and leaving. Definitely will be staying again very soon.
Stayed 1 night in Apr 2025

8/10 Good

Dilys

Travelled with family
Liked: Staff & service, amenities
Beds clean and comfortable, bathroom facilities clean, main light not working in room, carpets ruffled and holes ,chair in room arms filthy , communal areas lovely and clean , staff very polite and helpful 🙂 the young lad that was serving us in the bar who was from Hungary, can't remember his name but gave us excellent service , nothing was too much for him , always polite and very helpful 10/10 😊
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay hotel is a bit dated in parts but the room was clean and the staff pleasant and helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Ralph

Travelled with group
Stayed 1 night in Apr 2025

10/10 Excellent

Scott

Stayed 1 night in Apr 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff

My stay with the dragon hotel is one of the best experiences I’ve had staying in a hotel.. The staff where absolute high class in there level of professionalism and very friendly also didn’t make you feel uneasy or unwanted there.. I would highly recommend this place to anyone staying in the vicinity and I will definitely be staying here again 10/10
Stayed 1 night in Apr 2025

10/10 Excellent

MaryJane Eckett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful comfortable double bed, good night sleep. Nice view and nice to have option of bath and showers
Stayed 1 night in Apr 2025

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Apr 2025

6/10 Okay

DAVID

Liked: Staff & service
Disliked: Property conditions & facilities

Great location, rough round the edges.

Hotel is located perfectly in the middle of Swansea with everything you’d need around you. Unfortunately the property is definitely showing its age. We had wrinkled carpets and a broken sofa in our room. Luckily it was just a base overnight while we did other things, but for a longer stay I wouldn’t have been happy about it. The hotel is really just showing its age and is ready for a refit.
Stayed 1 night in Apr 2025

4/10 Poor

Cadan

Stayed 2 nights in Apr 2025

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was shoddy and no hot water available. Heating system was inadequate and the manager kindly moved us to a superior room. The hotel reimbursed us for one nights booking.
Stayed 2 nights in Mar 2025

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Phillip

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Sadly not maintained

Despite thanking customers for comments, its evident that this hotel does little to address it warn, dated condition. Old stained carpets, damp smell, shower hot water that does not work, toilet that does not flush normally (needs pumping), non working air fans, generally warn surfaces and non-extent pool, combined with £10 parking charge for customers. Otherwise its a good location, which desperately needs some money spent on it. Clean bed linnen.
Stayed 1 night in Mar 2025

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff at this Hotel, all very friendly and helpful. Will stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Darran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025