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Utopian Motel Taupo - Hostel

2.0 star property

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Photo gallery for Utopian Motel Taupo - Hostel

Front of property
Business centre
1 bedroom
Double Family Ensuite | Microwave
Deluxe Double with Shared Bathroom | 1 bedroom

Reviews

6.2 out of 10

Popular amenities

  • Laundry room

Explore the area

View in a map
76 Kaimanawa Street, Taupo
  • Place, Taupō i-SITE Visitor Information Centre
    ‪13 min walk‬
  • Place, Taupō Museum and Art Gallery
    ‪14 min walk‬
  • Place, Taupō Marina and Boat Ramp
    ‪18 min walk‬
  • Airport, Taupō Airport (TUO)
    ‪10 min drive‬

Room options

View all photos for Budget Double with Shared Bathroom

Budget Double with Shared Bathroom | 1 bedroom

Budget Double with Shared Bathroom

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Budget with Shared Bathroom

Twin Budget with Shared Bathroom | 1 bedroom

Twin Budget with Shared Bathroom

  • Garden view
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Ensuite

1 bedroom

Double Ensuite

  • Garden view
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Ensuite

1 bedroom

Twin Ensuite

  • Lake view
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double with Shared Bathroom

1 bedroom

Deluxe Double with Shared Bathroom

  • City view
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin with Shared Bathroom

Deluxe Twin with Shared Bathroom | 1 bedroom

Deluxe Twin with Shared Bathroom

  • City view
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Family Ensuite

Double Family Ensuite | 1 bedroom

Double Family Ensuite

  • Mountain view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Bed Studio with Shared Bathroom

Triple Bed Studio with Shared Bathroom | 1 bedroom

Triple Bed Studio with Shared Bathroom

  • Lake view
  • 14 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Single Bunk Bed

View all photos for Quad Room Ensuite

Quad Room Ensuite | 1 bedroom

Quad Room Ensuite

  • Mountain view
  • 16 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom | 1 bedroom

Single Room with Shared Bathroom

  • Lake view
  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

Bunk Shared Unit

  • City view
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Private 2 Bedroom Unit

Private 2 Bedroom Unit | 1 bedroom

Private 2 Bedroom Unit

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Utopian Motel Taupo - Hostel

A sauna, a children's club and laundry facilities are available at this hostel. Housekeeping is not available.
Utopian Motel Taupo - Hostel offers 20 accommodations. Guests can make use of the in-room fridges, microwaves and coffee/tea makers.
Recreational amenities at the hostel include a sauna.
During your stay at Utopian Motel Taupo - Hostel, you'll be within walking distance of Lake Taupō. You'll find features such as laundry facilities.
  • Services include a children's club and luggage storage
  • On-site recreation includes a sauna
  • Within a 15-minute walk of Lake Taupō and Taupō i-SITE Visitor Information Centre
Utopian Motel Taupo - Hostel offers its guests a sauna, a children's club, and laundry facilities. The front desk is open around the clock.

Property amenities

Parking and transport

  • Wheelchair-accessible parking available

Things to do

  • Children's club
  • Sauna

Family friendly

  • Children's club
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • No housekeeping service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bathroom

  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 8 PM

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 10 AM - 8 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 10 AM - 8 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 5 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Astro Accommodation Hostel

Astro Accommodation Taupo

Astro Accommodation

Utopian Motel Taupo

Utopian Taupo

Utopian Motel Taupo

Utopian Taupo Hostel Taupo

Utopian Motel Taupo - Hostel Taupo

Utopian Motel Taupo - Hostel Hostel/Backpacker accommodation

Utopian Motel Taupo - Hostel Reviews

Reviews

6.2
Rating 10 - Excellent. 27 out of 166 reviews
Rating 8 - Good. 45 out of 166 reviews
Rating 6 - Okay. 31 out of 166 reviews
Rating 4 - Poor. 31 out of 166 reviews
Rating 2 - Terrible. 32 out of 166 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

8/10 Good

Ross, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap & cheerful

Friendly hosgt couldn't have been more accommodating. Clean,tidy room, relatively quiet for a hostel-type place. Would recommend for those seeking a good room at a bargain price.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The reception per son nice .It was adequate for what we needed for the night
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not maintained

Was our last minute booking but was disappointed by the service n with the overall room. Not enough towels provided, n the ones available were not clean. The wash room was dirty as if had not been cleaned for months. There were cobwebs in the room as well as in the bathroom. I have gone for even cheaper accommodation once but the the facilities were much better. I would not recommend anyone for this hotel.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Good location with ok facilities.

Good location, close to city centre but not in it. Hotel staff was very friendly and welcoming. Room and shared bathroom was clean and generally well prepared. Walls were very thin which was awkward as everything could be heard, and staff's children were free to wander down the hall. Nice Tv in room that didn't work and there was a hole in the wall.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort

Good for the night and price

Small room, loud neighbours but was fine as we had nowhere else to stay.
Stayed 1 night in Jan 2018

2/10 Terrible

Carly, melbourne, aust

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

We didn’t stay the night

Upon arrival the foyer was dark and dingy. We had to carry our bags up the stairs to our room, there’s a smell of mold/damp in the air and the room was cramped. Light fixtures were dark and dirty, the bath mat was stinky of mould. Their was a window in our room door so people could see in and someone walked in while we were in the room, which tells us the door mustn’t be self locking or the keys are all the same. When I checked the bed to see if it was clean I noticed a mark under the sheet, when I pulled back the bottom sheet I saw blood & fluid stains on the mattress protector and marks on the mattress underneath. There was also no air conditioner, so without any proper airflow the room was very hot. We decided not to stay at the night and booked accomodation elsewhere. When I checked out the manager just smiled awkwardly not offering a reimbursement or alternate room, a brief apology was all he said. When I saw the reviews I regret not having read any prior to booking, had I done so, I would never have booked here. For $150 per night, this place was so overpriced.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
dirty marks all over the walls. dust over everything
Stayed 1 night in Dec 2017

2/10 Terrible

Jujubi man, Hamilton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible place

The rooms were very dirty, there was such a strong cigaret smell in the room, also the Person form room 13 was making loud constantly being on the phone and listening to music. We couldn't get any sleep it was horrible.
Stayed 1 night in Dec 2017

4/10 Poor

Tony

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2017

2/10 Terrible

Rami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confused staff tried to scam us twice

It all started on the day prior to our stay on the 8th of December. The motel owner called us whilst we were in a low/no cellphone coverage area, this meant that we only got the call a couple of hours later. In his call he claimed that we had booked the room from the 8th till the 9th of December, when in fact we had booked it for the 9th till the 10th. We had to pull up our booking and prove it to them that we were right in order to get our room back. Once we got to the Motel, and headed up to our room we found out that the room had a shared bathroom when we specifically booked a room with a PRIVATE bathroom. The room was also reeking of cigarettes. Frustrated at the way we had been treated the obvious course of action was to demand our money back which we did not fully receive. We will never ever be coming back and advice others to avoid this motel at any cost. The people here will try to scam you for your money.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Shabby and very smelly

The hotel is very delapidated and smells bad. The building should just be demolished. The staff were pleasant and tried to be helpful.
Stayed 1 night in Nov 2017

2/10 Terrible

Barb, Brisbane Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst place ever

This is a back packers accommodations trying to pretend to be a motel. Booked 2 nights but on arrival... HATED the place, room was awful. Fridge didn't work, owners didn't care, no remote for TV. No towels provided again owner didn't care. Spent 45 minutes on phone with expedia who were amazing in supporting us to get a refund on second night as owner was unwilling to be helpful. I would never stay here again even if it was free. The smell of urine in the corridor was over powering.. advertise on front sign of spa. It was not working in a room just big enough to fit it and was filled with junk... this place is the pits !!! Dirty, not as described and poor management by the actual owners .... if could give a minus rating I would.... BAD BAD BAD!!!
Stayed 2 nights in Nov 2017

4/10 Poor

one nighter, rotorua

Disliked: Property conditions & facilities

Cheap

We had the family ensuite room with a view, which was pleasant. The beds were comfortable. However the space was a little cramped for two adults and two children and the wifi didn't work. Ok for one night cheap accomodation but that's it
Stayed 1 night in Nov 2017

2/10 Terrible

Dezz, Rotorua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to town

Very dirty will not stay agen. Rubbish under the bed ,stinky smells in the room.horrible bathroom filthy
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
would be nice to have clean towels in the room plus the bathroom rubbish bin needed empty otherwise good
Stayed 1 night in Oct 2017

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worse decision ever

I would not recommend staying here at all. Foyer smelt like urine, didnt have any knowledge of us staying. Had to go through every room to find a empty one for us even walked in on someone. Found a room white stains on ground. Wasn't explained to how bathroom doors connecting 2 rooms worked so wasnt secure. Bed looked slept in and attendants children were running around in bedrooms. Bedroom had strange smell to it. Tried to get a refund but couldn't claimed to need account number as didn't carry cash.
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Cheap accomadation quiet, suited our needs as out and about all day, good shower nice to have kids on oneside of wc and us the other.
Stayed 2 nights in Oct 2017

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't even consider

Totally misrepresented. It's a purpose built hostel that's badly run down, dirty including the grounds.They lock the place at 8.30pm. No way in or out but through the shared and dirty kitchen and past the rubbish bins. We paid $198.00 for two rooms, moved to the Lakeland for $240.00 for the balance of our stay. Great place, great service, food, etc.
Stayed 1 night in Oct 2017

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome getaway

Awesome stay, we checked in late (10pm) and we were still greeted with a big smile. Reception was extremely helpful and the rooms were great. Really comfortable and enjoyed the stay.
Stayed 1 night in Oct 2017

6/10 Okay

G

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Cheap and clean

The hotel is cheap and clean. The shared bathroom situation was a surprise, but the manager was amazing and sorted it so I didn't have to share. The rooms are very basic and they don't provide towels unless you ask for them. The manager is amazing, though, and couldn't have been more accommodating and friendly. In all, if you are after cheap and clean, this is the place.
Stayed 1 night in Oct 2017

8/10 Good

G

Liked: Cleanliness, property conditions & facilities, room comfort

Good family room.

This stay was as expected. A family room. Small, clean, comfortable, quiet. Great views of the lake. Ok for a short stay.
Stayed 1 night in Sep 2017

2/10 Terrible

Noeline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

Reba, Hibiscus Coast

Liked: Staff & service, room comfort

Nice cheap hotel. Just has super thin walls

Small rooms but good for students and young travelers especially because its so cheap!
Stayed 2 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

dirty

worst motel ive ever stayed in. dirty reception and bedrooms.
Stayed 1 night in Sep 2017

2/10 Terrible

Sarah, Rotorua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

This place needs to be shut down. We checked in was taken to our room and we were DISGUSTED! The bed was not made, the glasses provided to use were WET from being used, the bathroom floor was covered in water from a used shower, the toilet seat has poo on it and in general it was disgustinglu filthy (i have photos) not to mention the hotel in general was filthy with rubbish everywhere outside and inside. We had our child with us so we decided to not stay in filth and we demanded a refund!!!
Stayed 1 night in Sep 2017