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Hotel Santa Paula

3.5 star property

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Photo gallery for Hotel Santa Paula

Exterior
Reception
Courtyard
Room, 2 Double Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle de la Veracruz No. 15, Taxco, GRO, 40200
  • Place, Santa Prisca Cathedral
    ‪2 min walk‬
  • Place, Borda Square
    ‪2 min walk‬
  • Place, Guerrero Park
    ‪2 min walk‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Room, 2 Double Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(11 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Santa Paula

This smoke-free hotel features an outdoor pool, a restaurant and a children's pool. WiFi in public areas is free. Additionally, a 24-hour front desk, a porter/bellboy and a front desk safe are on-site.
Hotel Santa Paula offers 15 accommodations with a safe and complimentary bottles of water. 42-inch Smart televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site.
During your stay at Hotel Santa Paula, you're just a quick walk from Guillermo Spratling Museum. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a terrace and a water dispenser
  • Steps from Casa Humboldt and Santa Prisca Cathedral
There's a restaurant on site. WiFi is free in public spaces. Hotel Santa Paula offers its guests an outdoor pool and a children's pool. Hotel Santa Paula also features a terrace, a front desk safe, and a porter.

This 3.5-star Taxco hotel is smoke free.

Hotel Santa Paula has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available from 7:00 AM to 10:00 PM; MXN 240 per day; discounts available

Food and drink

  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board on request
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santa Paula

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 240 per day (1312 ft away; open 7:00 AM to 10:00 PM)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:30 AM to 9:00 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santa Paula Taxco
Santa Paula Taxco
Hotel Santa Paula Hotel
Hotel Santa Paula Taxco
Hotel Santa Paula Hotel Taxco

Hotel Santa Paula Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 96 out of 127 reviews
Rating 8 - Good. 23 out of 127 reviews
Rating 6 - Okay. 5 out of 127 reviews
Rating 4 - Poor. 1 out of 127 reviews
Rating 2 - Terrible. 2 out of 127 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Edgar

Liked: Cleanliness, property conditions & facilities
The room was spotless and pretty comfortable, staff was so nice.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ariel E Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay in!!!! Highly recommended
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
excellent place to stay.. close to the bus station.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Gilberto Gil

Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent, clean and comfortable room . Nice pool area and delicious food at the restaurant. Conveniently located to all attractions. Definitely will be back. The Christmas decorations were magical
Don’t miss this beautiful place only 45 minutes away
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Cleanest
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded our expectations!!

Great place to stay - exceeded our expectations!! Great location, friendly staff, good food, nice rooms. Overall a good experience!!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute and clean little hotel, so close to el zocalo, very friendly staff, all the girls at the reception were very attentive and helpful, specially Anita and Rosa Isela, both were above and beyond.. Highly recommend!!!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Denys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The territory of the hotel is beautiful, especially breakfast terrace!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the pool is a welcome extra
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good vibes
Stayed 3 nights in May 2025
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to central Taxco and terminal. Helpful staff
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Porfiria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous and clean. The staff were nice and helpful. Will definitely go back and stay there.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Vianey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

This hotel was beautiful! I am someone very picky with cleanliness and honeslty I was impressed it was impeccable. The Service was amazing and they have a restaurant on the rooftop that is delicious.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

JMV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique place, located a few blocks from Centro. Santa Prisca church .
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were pleasantly surprised at how clean & beautiful the hotel was, the number of levels & outdoor space for guests was just enough to satisfy us & meet our expectations. the rooms were clean & included all the ammenities. Staff was helpful, restaurant was excellent. overall, a lovely stay, we would highly recommend. walking distance to the Zocolo, shops & restaurants
Stayed 2 nights in Nov 2022
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service
Room was bit noisy
Stayed 2 nights in Mar 2025
Verified

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Santa Prisca, just very steep. Hotel has cute restaurant 8:30-2pm breakfast and lunch. Room got cleaned every day. Really cute small hotel Shower in our room had very low pressure.
Stayed 5 nights in Jan 2024
Verified

2/10 Terrible

Christophe

Disliked: Staff & service, amenities
Very Negative Experience – Unsafe Stay Avoid this hotel at all costs, especially if you're not Mexican. Your safety is not guaranteed. My stay at this hotel turned into a nightmare. While the reception and room were acceptable, the tiny pool is governed by a strict internal policy clearly posted on-site, forbidding diving. Despite this, a local guest (served alcohol by the hotel) and his child were allowed to break these rules for hours—right under the eyes of staff, including servers, housekeepers, and receptionists monitoring the pool via surveillance cameras. No one intervened. After I politely asked the guest to respect the rules, I became the target of hostile behavior and aggressive remarks (the father told his son to “aim for the French”). The child then lunged at me, and while I tried to protect myself, the father—clearly intoxicated—punched me violently in the face, causing a mild concussion. The hotel staff witnessed everything and did nothing. No support, no commercial gesture. We left immediately, traumatized. This hotel fails to enforce its own rules and protect its guests. A humiliating, violent experience. Don’t risk your vacation here.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Edith

Liked: Cleanliness, amenities, property conditions & facilities
Demaciado hermoso lugar , friendly staff y la comida del restaurante súper rica. La vista desde el hotel bellísima y la alberca definitivamente es un plus !!!
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Kazunori

Liked: Cleanliness, staff & service, amenities
非常に綺麗で、部屋も使いやすかったです
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Luis Brandon

Liked: Cleanliness, staff & service, amenities
Todo limpio y muy agradable
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Yeimi

Liked: Cleanliness, amenities, property conditions & facilities
Es un excelente lugar lo recomiendo muy amables todos
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alejandro David anaya

Liked: Cleanliness, amenities, property conditions & facilities
Muy bonito el hotel, impecable, el servicio excelente y muy amable el staff.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities
Todo impecable Es hermoso
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities
Todo excelente, limpieza, unicacion, personal todo
Stayed 1 night in Jan 2026