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SureStay by Best Western Smithers

2.0 star property

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Photo gallery for SureStay by Best Western Smithers

Suite, 1 Bedroom, Non Smoking, Kitchenette (with Sofabed) | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains
Lobby
Property amenity
Free daily continental breakfast
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Air conditioning
  • Pet-friendly
  • Housekeeping
  • Parking included

Explore the area

View in a map
3984 BC-16 W, Smithers, BC, V0J 2N0
  • Place, Bulkley Valley Museum
    ‪5 min walk‬
  • Place, Smithers Golf & Country Club
    ‪2 min drive‬
  • Place, Ski Smithers
    ‪3 min drive‬
  • Airport, Smithers, BC (YYD-Smithers Regional)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Kitchenette (with Single Sofabed)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Kitchenette (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Kitchen (Dining Table;Full Kitchen)

Suite, 1 Bedroom, Non Smoking, Kitchen (Dining Table;Full Kitchen) | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Non Smoking, Kitchen (Dining Table;Full Kitchen)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 Bedroom, Non Smoking, Kitchenette (with Sofabed) | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Non Smoking, Kitchenette (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Kitchen (Full Kitchen)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Non Smoking, Kitchen (Full Kitchen)

  • Sleeps 6
  • 3 Queen Beds

View all photos for Family Suite, Multiple Beds, Non Smoking, Kitchenette

Family Suite, Multiple Beds, Non Smoking, Kitchenette | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Family Suite, Multiple Beds, Non Smoking, Kitchenette

  • Sleeps 6
  • 3 Queen Beds

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About this property

SureStay by Best Western Smithers

Hotel with free breakfast, 5-minute walk to Bulkley Valley Museum
A restaurant, a 24-hour front desk and free breakfast are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine.
SureStay by Best Western Smithers offers 61 air-conditioned accommodations with coffee/tea makers and a hairdryer. 40-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Our customers tell us that they can't get enough of the helpful staff at SureStay by Best Western Smithers. During your stay, you're just a quick walk from Heritage Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a vending machine
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 5-minute walk from Bulkley Valley Museum and a 3-minute drive from Smithers Golf & Country Club
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. The business-friendly SureStay by Best Western Smithers also features a vending machine and local meal delivery service. Self parking is free.

Smoking is allowed in designated areas at this Smithers hotel.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.
SureStay by Best Western Smithers has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A restaurant

Family friendly

  • In-room microwave
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service
  • Microwave
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet (varies based on length of stay)
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Capri Motor inn Smithers
Capri Motor Smithers
Capri Motor inn Hotel
Capri Motor inn Smithers
Capri Motor inn Hotel Smithers

Reviews

SureStay by Best Western Smithers Reviews

6.8

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness
Rating 10 - Excellent. 124 out of 570 reviews
Rating 8 - Good. 178 out of 570 reviews
Rating 6 - Okay. 129 out of 570 reviews
Rating 4 - Poor. 66 out of 570 reviews
Rating 2 - Terrible. 73 out of 570 reviews

Reviews

6/10 Okay

Jamie

Travelled with family
Disliked: Amenities
Renovations
Stayed 2 nights in Aug 2025

2/10 Terrible

Ann Marie, Terrace

Disliked: Property conditions & facilities
under renovations, requested bottom floor room received email saying they would be able to accomodate. Check in was 3 pm arrived at 4 pm NO bottom floor room. Had to try and find another hotel. Was busy in Smithers we were lucky to get a room at another hote.
Stayed 2 nights in Aug 2025

6/10 Okay

Glenn P

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down and somewhat dirty
Stayed 2 nights in Aug 2025

4/10 Poor

Dianna

Disliked: Cleanliness, staff & service, property conditions & facilities
It was bad stuff left in the fridge they are renovating the hallways were a disaster noisy bathroom was dirty.
Stayed 2 nights in Aug 2025

2/10 Terrible

Zachary

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Me and my daughter checked in (obviously having requested 2 beds) Argued with me that I didn’t request that. Had to get out my Expedia app and show her myself… eventually couldn’t argue with me… gave us a room… we had to walk through an unsafe construction zone… got to room.. and it was occupied…. Had to go back down .. wait for another room… eventually got one but 2 smaller beds than I paid for … loud construction first thing in the morning
Stayed 1 night in Aug 2025

4/10 Poor

Teresa

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was being renovated. There was no clean towels and had no appliances.
Stayed 3 nights in Aug 2025

2/10 Terrible

Shannon

Disliked: Cleanliness, amenities, property conditions & facilities
Motel should not be open, it’s an active renovation / construction site with debris in the hallway and rooms. This could not meet fire code. The only furniture in the room was a bed, cleanliness was marginal, carpet was filthy, towels were stained. Walls were half painted and there were electrical wires on the floor. We cannot recommend at this time
Stayed 1 night in Aug 2025

4/10 Poor

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Devan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Candace

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is beyond disgusting. There is no sign up that says the motels name, the room was so disgusting. Reserved a two queen meds with a standard, tv, mini fridge, bathroom. Nope! Brought to a room with a double bed, no tv, just wires hanging, a mini fridge that didn't work, peeling wallpaper. I can't put into words how disgusting this was.
The reception.
The room, when we opened the door.
The tv....nope, it's not there
Stayed 1 night in Aug 2025

2/10 Terrible

Janice

Stayed 1 night in Aug 2025

10/10 Excellent

Lynnette

Stayed 1 night in Aug 2025

6/10 Okay

Irene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as advertised in pictures

They are in the process of renovating but the room we got was not as advertised. I had booked a room with 2 Queen beds and got a room with double beds. No headboard on the beds and walls were stained. The bedding was clean, bathroom sink and toilet were new. Breakfast room was not attended to very often, tables weren’t wiped and little or nothing was restocked. Was hard to even find as they have no signs.
Stayed 4 nights in Aug 2025

4/10 Poor

Kien, Windsor

Disliked: Cleanliness, property conditions & facilities
Room was unfinished.
Stayed 1 night in Aug 2025

6/10 Okay

Alex

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Older motel that is being renovated and may turn out well - time will tell. The rate was very low which reflected the conditions. The room we got was ground floor as requested but unfinished, no hangers, no mirror and VERY poor breakfast. Probably the most basic limited breakfast i've ever experienced. We rebooked into a different motel for our next visit
Stayed 1 night in Aug 2025

2/10 Terrible

Robert

Stayed 1 night in Aug 2025

2/10 Terrible

Ben

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I almost never write reviews, but I feel I have to for this property. The property is currently being renovated and I think there is a name change as the sign out front did not read Capri motor inn. I understand that there would be renovation equipment in the hallways in the stairwells, but the room itself was quite dirty, and certain things like the screen on the window was not working. The worst thing about this motel was that I noticed some itchy bumps appear on my arms, neck and shoulders the evening after my first night that began to get much more itchy the next day. It is a parent that this place has bedbugs. I can’t seem to submit photos of the bedbug bites on this site. Will need to disinfect my entire luggage when I get home.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fool me once

We had booked 2 queen beds, upon arrival we went to check in and were told two doubles or come back at 3 and get two queens. So we went back at 3 and were told yes two queens until payment was completed then they said two doubles. So we asked for a refund and was told only 1 night out of two would be refunded. But I wasn't ok with that being lied too twice. Eventually we were given a full refund and then booked a beautiful suite elsewhere.
Stayed 2 nights in Aug 2025

2/10 Terrible

James

Travelled with family, Travelled with group
Disliked: Amenities
Worst hotel I have stayed in in 20 years. Parking is not secure, rooms unclean, towels dirty, place is under construction and beat up. 0 stars.
Stayed 1 night in Aug 2025

4/10 Poor

Jeannie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is undergoing renovations. Rooms are still being rented even though renovations aren’t complete. We had to request they put covers on the light switches for safety reasons. There were paint splatters on the floor.
Stayed 1 night in Aug 2025

10/10 Excellent

Neelma

Stayed 2 nights in Aug 2025

10/10 Excellent

Oliver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room at good reasonable price. Friendly staff. Will stay again for sure .
Stayed 1 night in Aug 2025

4/10 Poor

Carrie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Renovating right now so several glitches. Very comfy beds!
Stayed 1 night in Aug 2025

6/10 Okay

willem

Liked: Cleanliness, staff & service
Motel name on Expedia did not match name displayed at motel, and from the curb, the hotel appeared closed, so I thought I was at the wrong place. It is undergoing renovations. Free breakfast, but very basic.
Stayed 1 night in Aug 2025

10/10 Excellent

Tom

The room we got had 3 beds with 2 separate rooms off of the main one. Perfect setup for our needs. The overall condition of the hotel needs work, but they are in the process of renovations.
Stayed 1 night in Aug 2025