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Casa Bugambilia

3.5 star property

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Photo gallery for Casa Bugambilia

Outdoor pool, free pool cabanas, pool umbrellas
Front of property – evening/night
Standard Double Room | Free WiFi, bed sheets
Outdoor banquet area
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Pool
  • Breakfast included

Explore the area

Map
Callejon Tepopula 007 Valle de Atongo, Tepoztlán, MOR, 62520
  • Jardín Xolatlaco
    ‪4 min drive‬
  • Artisan Market of Tepoztlán
    ‪4 min drive‬
  • Tepozteco Pyramid
    ‪6 min drive‬

Room options

View all photos for Traditional Double Room

Traditional Double Room | Free WiFi, bed sheets

Traditional Double Room

  • Mountain view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Garden View

Standard Double Room, 2 Double Beds, Garden View | Free WiFi, bed sheets

Standard Double Room, 2 Double Beds, Garden View

  • 25 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets

Standard Double Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets

Standard Double Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets

Standard Double Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Suite

Romantic Suite | Free WiFi, bed sheets

Romantic Suite

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Garden View

Standard Double Room, 2 Double Beds, Garden View | Free WiFi, bed sheets

Standard Double Room, 2 Double Beds, Garden View

  • 23 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets

Standard Double Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Double Room, 2 Double Beds

Traditional Double Room, 2 Double Beds | Free WiFi, bed sheets

Traditional Double Room, 2 Double Beds

  • Mountain view
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Signature Suite

Signature Suite | Free WiFi, bed sheets

Signature Suite

  • Mountain view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Double Room

Traditional Double Room | Free WiFi, bed sheets

Traditional Double Room

  • Sleeps 2
  • 1 King Bed

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About this property

Casa Bugambilia

Suburban hotel with 2 restaurants and free breakfast
This smoke-free hotel features 2 restaurants, an outdoor pool and a bar/lounge. Free English breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna and Access to hot tub are on-site.
Casa Bugambilia offers 12 accommodations with complimentary bottles of water and a hairdryer. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna.
During your stay at Casa Bugambilia, you'll be within walking distance of Los Venaditos Waterfall. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free English breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a steam room and a sauna
  • 3 mi (4.8 km) from El Tepozteco National Park and 12.9 mi (20.7 km) from Galerias Cuernavaca Mall
  • Cats and dogs welcome for a fee (restrictions apply)
Casa Bugambilia offers its guests an outdoor pool, Access to hot tub, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There are 2 meeting rooms available. A terrace, tour/ticket assistance, and a garden are also featured at Casa Bugambilia. Free self parking is available.

This 3.5-star Tepoztlán hotel is smoke free.

Guests are served a free English breakfast daily from 9:00 AM to 11:30 AM.
Casa Bugambilia has 2 restaurants on site.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free English breakfast available daily 9:00 AM to 11:30 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 500 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Casa Bugambilia
Casa Bugambilia House Tepoztlan
Casa Bugambilia Tepoztlan
Casa Bugambilia Hotel Tepoztlan
Casa Bugambilia Hotel
Casa Bugambilia Hotel
Casa Bugambilia Tepoztlán
Casa Bugambilia Hotel Tepoztlán

Casa Bugambilia Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 58 out of 101 reviews
Rating 8 - Good. 20 out of 101 reviews
Rating 6 - Okay. 8 out of 101 reviews
Rating 4 - Poor. 8 out of 101 reviews
Rating 2 - Terrible. 7 out of 101 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

sergio, calexico

Travelled with family
Disliked: Property conditions & facilities
No air conditioning in the room.
Stayed 1 night in Mar 2025

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, room comfort

Nice and quite, good service.

Small cozy colonial style hotel which evidently was a house, surrounded with tranquil gardens and several terrraces to spend some quiet time. Pool too... Age showing on some furniture... Excellent service. Far from downtown if walking.
Stayed 2 nights in Feb 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonitos jardines y habitación cómoda
Stayed 2 nights in Nov 2024

10/10 Excellent

cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s a keeper! We’re coming back.

We had a wonderful time, hotel’s gardens and view are gorgeous. Breakfast was out of this world!
Stayed 1 night in Oct 2024

8/10 Good

Lucía C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

JIMMY

Stayed 1 night in Apr 2024

2/10 Terrible

Kathleen Anne

Disliked: Cleanliness, property conditions & facilities
Total SCAM. We did not get the suite we booked and paid for and confirmed on our itinerary. The staff were disgustingly rude and aggressive when we asked for the suite we booked. Worst of all, they insisted they had not been paid by Expedia even though I showed them proof. They argued aggressively that I pay again. Hotel old and looked like it was struggling. A total scam. I wish I could give it zero stars.
Stayed 1 night in Dec 2023

10/10 Excellent

jasper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional, courteous and very accommodating. The scenery was absolutely beautiful! A wonderful place if you want to relax and close to town.
Stayed 3 nights in Sep 2023

4/10 Poor

Mandy

Liked: Cleanliness
Disliked: Property conditions & facilities
The wifi was terrible which was very challenging since I had important calls. Not acceptable for the rate I paid. I also changed my reservation to two days but still got charged for 3 days of taxes and fees.

8/10 Good

Hector

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are gorgeous, and this would be a fantastic place to hold an event or travel with a group. The food was excellent, but the service quite slow, but very professional. WiFi speed was decent, but coverage was quite poor; the rooms don't get much signal. Cell service was also poor, so guests would hang out near the central building, where the WiFi reached. It is about 3Km (2 miles) from downtown Tepoztlán, which can take 20 minutes driving via the back roads. This also means the property is far enough away to be quiet and tranquil. In mid-December, the weather was cool but pleasant (light hoodie), with no scorpions. The rooms were cool to cold. Suite #1 has a sliding door made of metal and glass, very sturdy, and quite heavy. Water pressure was strong, and the shower got as hot as I could possibly want it. We got swedish massages, and they were quite good. The property is served by a water well, so we were "not told the tap water was safe"... so we got our water bottles filled at the kitchen. Every day. We saw several couples with their dogs.
Stayed 2 nights in Dec 2022

8/10 Good

Alberto

Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Very clean, friendly staff, beautiful room.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a ton of green space, very quiet and serene. We had a fantastic experience and will be returning in the future.
Stayed 1 night in Jul 2021

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción,linda vista y delicioso desayuno

El lugar tiene unos jardines muy lindos, árboles y vista espectacular al Tepozteco. Los cuartos son lindos, con un toque mexicano, amplios y limpios. Solo la regadera falló un poco, se tardo mucho en salir el agua caliente y la presión era baja. El desayuno que incluyen delicioso! Seguro me volvería a quedar!
Stayed 2 nights in Jul 2021

10/10 Excellent

Juliana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect getaway

Gorgeous, quiet getaway close enough to the town but far enough away to not hear the town like you do in other locations. Relaxing property, huge rooms, great toiletries, and wonderful staff. I highly recommend!
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 1 night in Nov 2020

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It didn’t have a fan or air conditioning The amenities where not nice, tiny tiny soaps The property is stunning, the food really good and everyone was really friendly.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Great food, Nice surroundings, terrible room

Expected a lot more from this hotel, very high price for a very low quality room. Great food though.
Stayed 1 night in Nov 2017

8/10 Good

pepon, mexico city

Liked: Cleanliness, property conditions & facilities, room comfort

Nice boutique hotel in Tepoz

The hotel is really nice and quiet . incredible for a weekend get away. As I was going to a wedding I just stayed one night and did not use the facilities at the hotel (pool , spa). The garden is amazing, and the whole setting is very peaceful and relaxing. We had a lovely breakfast and the staff was very kind and helpful. I would put more garden furniture, although there is a hotel house with a very nice terrace. Nevertheless I would put more furniture on the garden if one wants just to relax, read and spend time sitting around. One thing that the hotel has to check is the shower (at least on my room) as it lacked of strength and the result was that most of your shower you get cold and this can create discomfort on the overall experience. Nevertheless, i would go back for another peaceful weekend.

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fin de semana muy agradable lejos del ruido!!

Casa Bugambilia, es un lugar hermoso, al pie de las montañas, con un vista y unos jardines que te llenan de paz y tranquilidad. Excelente para un fin de semana de descanso para aislarse del ruido.
Stayed 1 night in Mar 2025

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonita, el desayuno que está incluido es muy bueno, el servicio lento pero los alimentos están muy buenos y bien servidos, las habitaciones bien, los jardines hermosos y bien cuidados, la alberca bien.
Stayed 2 nights in Mar 2025

10/10 Excellent

Azucena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Muy amables. Bonito y limpio. Estupendo!
Stayed 2 nights in Feb 2025

2/10 Terrible

Gerardo

Travelled with family
Disliked: Staff & service

Pésimo Hotel en Tepoztlán

El hospedaje en el hotel fue muy malo. Desde antes de llegar, el establecimiento presentó problemas con el cobro en la aplicación y me contactaron por WhatsApp (lo que consideré bastante invasivo, porque la app nunca me notificó algo) para asegurarse que iba a pagar y no cancelar mi reservación. Ya en el hotel la atención del hotel fue pésima. El personal no está capacitado y no dan la información necesaria para el uso de las instalaciones. El estacionamiento es muy pequeño e insuficiente. Intenté usar el vapor y no sirvió. El restaurante y los meseros son malos, no toman bien los pedidos, entregan mal los platos y las bebidas. Uno de mis platos tenía un pelo y la única solución que me dieron fue cambiarme el platillo. El “jacuzzi” no está disponible todo el tiempo. Si los quieres ocupar es con un costo extra, al igual que el vapor, y tienes que avisar con una hora de anticipación para usarlo si es que funciona. La comunicación con el persona siempre fue pésima. El check out también fue muy malo, incluso, me intentaron cobrar una cuenta dos veces. Pésima experiencia, para nada recomiendo este hotel, el cual es caro y no ofrece el servicio que esperarías por ese precio.
Stayed 3 nights in Feb 2025

10/10 Excellent

José Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lo malo es que no es posible comunicarse, los telefonos nunca contestan y el correo que mandé tampoco lo contestaron y eso que al hacer la reserva me avisaron que se pondrian en contacto para confirmar.
Stayed 2 nights in Jan 2025