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Casa Bugambilia

3.5 star property

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Photo gallery for Casa Bugambilia

Outdoor pool, free pool cabanas, pool umbrellas
Romantic Suite, Terrace (1) | Free WiFi, bed sheets
Interior detail
Free daily English breakfast
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Callejon Tepopula 007 Valle de Atongo, Tepoztlán, MOR, 62520
  • Place, El Tepozteco National Park
    ‪1 min walk‬
  • Place, Tepoztlán Museum Carlos Pellicer Collection
    ‪6 min drive‬
  • Place, Ex-Convent of the Nativity
    ‪6 min drive‬

Room options

View all photos for Standard Double Room, 1 King Bed, Garden Area (2)

A hotel room with a wooden bed, a nightstand with a lamp, a dresser with a mirror, and a small shelf with toiletries.

Standard Double Room, 1 King Bed, Garden Area (2)

  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds, Garden View (3)

Standard Double Room, 2 Double Beds, Garden View (3) | Free WiFi, bed sheets

Standard Double Room, 2 Double Beds, Garden View (3)

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Romantic Suite, Terrace (1)

Romantic Suite, Terrace (1) | Free WiFi, bed sheets

Romantic Suite, Terrace (1)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 King Bed, Garden Area (4)

A neatly made bed with white linens, a wooden nightstand with a lamp, a mirror above the bed, and a colorful throw blanket.

Standard Double Room, 1 King Bed, Garden Area (4)

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 King Bed, Garden Area (5)

A bedroom with a bed, dresser, mirror, TV, and fireplace.

Standard Double Room, 1 King Bed, Garden Area (5)

  • Garden view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Double Room, Garden Area (7)

A bedroom with a bed, a chair, a desk, and a bookshelf.

Traditional Double Room, Garden Area (7)

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Double Room, Mountain View (8)

A bedroom with a bed, a dresser, a mirror, a small table with a vase, and a window with curtains.

Traditional Double Room, Mountain View (8)

  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Garden View (10)

A hotel room with a large bed, two bedside tables, a nightstand, a mirror, and a ceiling with exposed beams.

Standard Double Room, Garden View (10)

  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Garden View (11)

A hotel room with a bed, a wooden wardrobe, a television, a chair, a small table, and a window with curtains.

Standard Double Room, Garden View (11)

  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds, Garden View (6)

A hotel room with two single beds, a wooden wardrobe, a mirror, and a tiled floor.

Standard Double Room, 2 Double Beds, Garden View (6)

  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Traditional Double Room, 2 Double Beds, Mountain View (9)

A bedroom with two beds, a wooden headboard, a bedside table with a lamp, and a window with curtains.

Traditional Double Room, 2 Double Beds, Mountain View (9)

  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, Balcony, Mountain View (12)

A hotel room with a large bed, two bedside tables with lamps, a wooden headboard, a mirror, and a door with a decorative panel.

Suite, Balcony, Mountain View (12)

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Casa Bugambilia

This smoke-free hotel features 2 restaurants, an outdoor pool and a bar/lounge. Free English breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna and a hot tub are on-site.
Casa Bugambilia offers 12 accommodations with complimentary bottles of water and a hairdryer. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna.
During your stay at Casa Bugambilia, you'll be within walking distance of Los Venaditos Waterfall. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free English breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a steam room and a sauna
  • 3 mi (4.8 km) from El Tepozteco National Park and 12.9 mi (20.7 km) from Galerias Cuernavaca Mall
  • Cats and dogs welcome for a fee (restrictions apply)
Casa Bugambilia offers its guests an outdoor pool, a hot tub, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There are 2 meeting rooms available. A terrace, tour/ticket assistance, and a garden are also featured at Casa Bugambilia. Free self parking is available.

This 3.5-star Tepoztlán hotel is smoke free.

Guests are served a free English breakfast daily from 9:00 AM to 11:30 AM.
Casa Bugambilia has 2 restaurants on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free English breakfast available daily 9:00 AM to 11:30 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 500 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Casa Bugambilia
Casa Bugambilia House Tepoztlan
Casa Bugambilia Tepoztlan
Casa Bugambilia Hotel Tepoztlan
Casa Bugambilia Hotel
Casa Bugambilia Hotel
Casa Bugambilia Tepoztlán
Casa Bugambilia Hotel Tepoztlán

Casa Bugambilia Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 68 out of 117 reviews
Rating 8 - Good. 24 out of 117 reviews
Rating 6 - Okay. 10 out of 117 reviews
Rating 4 - Poor. 9 out of 117 reviews
Rating 2 - Terrible. 6 out of 117 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

YOSHUA JADHAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo Exelente!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

jasper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional, courteous and very accommodating. The scenery was absolutely beautiful! A wonderful place if you want to relax and close to town.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s a keeper! We’re coming back.

We had a wonderful time, hotel’s gardens and view are gorgeous. Breakfast was out of this world!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, room comfort

Nice and quite, good service.

Small cozy colonial style hotel which evidently was a house, surrounded with tranquil gardens and several terrraces to spend some quiet time. Pool too... Age showing on some furniture... Excellent service. Far from downtown if walking.
Stayed 2 nights in Feb 2025
Verified

4/10 Poor

Alfredo

As all opinion this is my personal preference. Room is bad! No air conditioning, ants everywhere, tv is a joke (ridiculously small), ambient noise is too loud you can hear the conversations of staff in the kitchen down stairs imagine hearing what’s happening in the neighboring room. Worst for me, No darkness at night, bright light always on outside and curtains let all light come thru. Toilet has no door for it self, so if you close the bathroom you block entry to washing hands, luggage, shower etc, and the bed OMG so noisy! and if you don’t think this is bad enough the Interntet is almost not existent in the room. Totally not worth the price, the location is far away from downtown, like 3.4 kms away. Would not stay here again.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Mandy

Liked: Cleanliness
Disliked: Property conditions & facilities
The wifi was terrible which was very challenging since I had important calls. Not acceptable for the rate I paid. I also changed my reservation to two days but still got charged for 3 days of taxes and fees.
Verified

2/10 Terrible

Kathleen Anne

Disliked: Cleanliness, property conditions & facilities
Total SCAM. We did not get the suite we booked and paid for and confirmed on our itinerary. The staff were disgustingly rude and aggressive when we asked for the suite we booked. Worst of all, they insisted they had not been paid by Expedia even though I showed them proof. They argued aggressively that I pay again. Hotel old and looked like it was struggling. A total scam. I wish I could give it zero stars.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are gorgeous, and this would be a fantastic place to hold an event or travel with a group. The food was excellent, but the service quite slow, but very professional. WiFi speed was decent, but coverage was quite poor; the rooms don't get much signal. Cell service was also poor, so guests would hang out near the central building, where the WiFi reached. It is about 3Km (2 miles) from downtown Tepoztlán, which can take 20 minutes driving via the back roads. This also means the property is far enough away to be quiet and tranquil. In mid-December, the weather was cool but pleasant (light hoodie), with no scorpions. The rooms were cool to cold. Suite #1 has a sliding door made of metal and glass, very sturdy, and quite heavy. Water pressure was strong, and the shower got as hot as I could possibly want it. We got swedish massages, and they were quite good. The property is served by a water well, so we were "not told the tap water was safe"... so we got our water bottles filled at the kitchen. Every day. We saw several couples with their dogs.
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

wendy josefina solis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un sitio más bello que lo que las fotos muestran. La meor habitación es la que tiene la terraza con hamaca, súper recomendada, está frente a la alberca, tiene mucha privacidad y una vista magnífica del tepozteco. Todo está súper limpio, áreas comunes, alberca, hasta los baños comunes se ven super limpios. la casa principal, tiene una sala abierta que los huéspedes podemos disfrutar para relajarnos con vistas panorámicas. La comida es rica, muy mexicana, recetas tradicionales y con gran sabor. La alberca no tiene caldera, así que idealmente se disfruta en temporada de mucho calor. Yo fui en marzo, aún se sentía fría pero disfrutamos todo el día en los camastros, relajados, con bebidas ricas. Las mascotas son bienvenidas, no saben qué bien la pasó mi perrito, parece que él también entró en modo relajación se la pasaba echado en el pasto, dormitando, jugamos en la terraza de la habitación, lo llevabamos a recorrer la propiedad. Fue un fin de semana maravilloso para los tres,
desde el área de mesas, desayunando
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Nuestra estancia fue excelente. Desde la llegada hasta la salida, disfrutamos mucho nuestro tiempo. La vista fue increíble, la comida - fenomenal y el personal fue muy amable, atento y realmente relajante pasar el fin de semana en Casa Bugambilia. Sin duda, es un lugar al que nos encantaría regresar en un futuro cercano.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

JORGE A

Liked: Staff & service
Disliked: Amenities
Excelente servicio por parte de su personal , pésimo mantenimiento de los cuartos , camas con colchones súper viejos , olor a humedad , televisiones muy pequeñas , pésima comodidad para el precio que cobran
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Modesta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable
Stayed 1 night in Sep 2025
Verified

8/10 Good

Luz María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó que está limpio y tiene areas verdes, llevé a mi perrito y disfruto mucho el jardín. El servico del personal, desde mesero, camareras, recepción y estacionamiento es muy bueno, el spa me agradó. La alberca esta templada(linda vista al cerro) y limpia,. El lugar cuenta con restaurant que lo hace más comodo ( el sabor de la comida no es increible, cumple ) La cama de la habitación estaba súper dura.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Os atendieron de maravilla Un lugar ampliamente recomendabke
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio por el personal, cómoda.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fin de semana muy agradable lejos del ruido!!

Casa Bugambilia, es un lugar hermoso, al pie de las montañas, con un vista y unos jardines que te llenan de paz y tranquilidad. Excelente para un fin de semana de descanso para aislarse del ruido.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonita, el desayuno que está incluido es muy bueno, el servicio lento pero los alimentos están muy buenos y bien servidos, las habitaciones bien, los jardines hermosos y bien cuidados, la alberca bien.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Azucena

Liked: Cleanliness, staff & service, property conditions & facilities
Muy amables. Bonito y limpio. Estupendo!
Stayed 2 nights in Feb 2025
Verified

2/10 Terrible

Gerardo

Disliked: Staff & service

Pésimo Hotel en Tepoztlán

El hospedaje en el hotel fue muy malo. Desde antes de llegar, el establecimiento presentó problemas con el cobro en la aplicación y me contactaron por WhatsApp (lo que consideré bastante invasivo, porque la app nunca me notificó algo) para asegurarse que iba a pagar y no cancelar mi reservación. Ya en el hotel la atención del hotel fue pésima. El personal no está capacitado y no dan la información necesaria para el uso de las instalaciones. El estacionamiento es muy pequeño e insuficiente. Intenté usar el vapor y no sirvió. El restaurante y los meseros son malos, no toman bien los pedidos, entregan mal los platos y las bebidas. Uno de mis platos tenía un pelo y la única solución que me dieron fue cambiarme el platillo. El “jacuzzi” no está disponible todo el tiempo. Si los quieres ocupar es con un costo extra, al igual que el vapor, y tienes que avisar con una hora de anticipación para usarlo si es que funciona. La comunicación con el persona siempre fue pésima. El check out también fue muy malo, incluso, me intentaron cobrar una cuenta dos veces. Pésima experiencia, para nada recomiendo este hotel, el cual es caro y no ofrece el servicio que esperarías por ese precio.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lo malo es que no es posible comunicarse, los telefonos nunca contestan y el correo que mandé tampoco lo contestaron y eso que al hacer la reserva me avisaron que se pondrian en contacto para confirmar.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonitos jardines y habitación cómoda
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bien ubicado, personal muy amable y atento.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar tranquilo, hermoso y con un gran toque propio. Completamente en línea con el pueblo en donde está situado. Tepoztlán.
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Emiliano

Disliked: Cleanliness, staff & service, property conditions & facilities
Que es mentira y engaño lo que presentan en imágenes contra lo que realmente existe en el hotel. Suciedad, falta de mantenimiento en las instalaciones, exceso de hongos y sarro, negativa del personal a ofrecer comidas y cenas. Pésimo trato por parte del dueño. Acceso complicado a la propiedad dañando vehículos bajos.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

MARIO ENRIQUE BARRAGAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024