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Hotel El Refugio

2.5 star property

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Photo gallery for Hotel El Refugio

Hallway
Classic Room, 1 Queen Bed | Individually decorated, individually furnished, laptop workspace
Front of property
Classic Room, 1 Queen Bed | Bathroom | Shower, rainfall showerhead, designer toiletries, hair dryer
Classic Room, 1 Queen Bed | Individually decorated, individually furnished, laptop workspace

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
BLVD. EL REFUGIO 25239, COL. FLORIDO 3ra. SECCION, Tijuana, BC, 22237
  • Place, Presa Abelardo L. Rodriguez
    ‪15 min drive‬
  • Place, Parque Morelos
    ‪21 min drive‬
  • Place, Macroplaza Insurgentes
    ‪21 min drive‬
  • Airport, Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪27 min drive‬

Room options

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Individually decorated, individually furnished, laptop workspace

Classic Room, 1 Queen Bed

8.4 out of 10
Very good
(6 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Hotel El Refugio

A snack bar/deli, concierge services and dry cleaning are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site.
Hotel El Refugio offers 40 air-conditioned accommodations, which are accessible via exterior corridors, and features designer toiletries and free toiletries. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at Hotel El Refugio, you'll be close to Macroplaza Insurgentes. You'll find features such as free WiFi in public areas and free self-parking, plus a snack bar/deli.
  • Free WiFi
  • Free self-parking
  • Services include dry cleaning/laundry, a concierge and a porter
  • 10 minutes by car from Macroplaza Insurgentes and 15 minutes from U.S. Consulate General Tijuana
There's a snack bar/deli on site. WiFi is free in public spaces. Hotel El Refugio also features concierge services, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Tijuana hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
Late check-out fee: MXN 300
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel El Refugio

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

TIJUANA HOTEL EL REFUGIO Hotel
HOTEL EL REFUGIO TIJUANA
EL REFUGIO TIJUANA
EL REFUGIO
Hotel HOTEL EL REFUGIO TIJUANA
TIJUANA HOTEL EL REFUGIO Hotel
HOTEL EL REFUGIO TIJUANA
EL REFUGIO TIJUANA
EL REFUGIO
Hotel HOTEL EL REFUGIO TIJUANA
Hotel HOTEL EL REFUGIO
Hotel El Refugio Hotel
Hotel El Refugio Tijuana
Hotel El Refugio Hotel Tijuana

Hotel El Refugio Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 38 out of 114 reviews
Rating 8 - Good. 28 out of 114 reviews
Rating 6 - Okay. 22 out of 114 reviews
Rating 4 - Poor. 9 out of 114 reviews
Rating 2 - Terrible. 17 out of 114 reviews

7.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice qyu
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
The place is wood for staying one night but nothing extraordinary about that place, is secure and have hot water all time
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was red stains on the drapes like a scene from a horror movie, cigarette burns on the bed. Bathroom was dirty and it was a motel for solicitation of prost. not a hotel.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
The facility
Stayed 1 night in Mar 2024
Verified

8/10 Good

Raul

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Oct 2024
Verified

2/10 Terrible

Rosario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked and went to look at the room the bathroom was horrible it was so dirty smelled like cigarettes I literally couldn’t stand the smell canceled my stay their that same day I checked in and left. Never booking from this hotel again
Stayed 1 night in Dec 2022
Verified

2/10 Terrible

Juan Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did my reservation tru Hotels.com and when I get to hotel they told me that they don’t have any reservation for me and they Ofer me a room paying a lot more than I supposed to pay whit my reservation and they give me a dirty room whit no A/C a lots of noise kids running around and knocking on our door and running away like 3 times and the girls at the reception really bad actitud and bad customer service.!!
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta accesible
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar para hospedarte ya sea un rato o días, excelentes habitaciones y todos los servicios de 10
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Esmeralda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para quedarse Solo no hay muchos canales de cable más que 6 y internet no agarraba :) De ahí en más exelente servicio
Stayed 8 nights in Feb 2025
Verified

6/10 Okay

Elvia

Liked: Staff & service, amenities, property conditions & facilities
La habitacion me gusto en general excepto la cabecera de la cama y no me gusto el baño parecia sucio y salia el aroma a caño!!!
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Flako

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me atendieron
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Ernesto Arturo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel de paso viejo y feo
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Maria del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jun 2024
Verified

8/10 Good

Cardin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquila
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Tuvieron una atención cordial y me gusto el estacionamiento seguro
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Adolfo

Disliked: Cleanliness, staff & service, property conditions & facilities
Muy Mala Experiencia
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

gabino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la propiedad es común no considero que tenga algo destacable en particular. Falta mejor control el acceso, detiene mucho el vehículo y se tiene que bajar no para que lo atiendan. Es lo único de ahí todo está muy bien.
Verified

4/10 Poor

Jose

Disliked: Amenities, property conditions & facilities
Pues que esta anunciado como hotel y no lo es, es un motel y pues que cuando se me pidió una tarjeta la registre, creyendo que con ella podria pagar y me dijeron que solo recibian efectivo,el cual obviamente no llevaba en ese momento. POr lo qjue decidí no quedarme con estas caracteristicas y reglas
Verified

10/10 Excellent

Mario Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Muy limpio buena ubicación , muy cerca Oxxo, farmacia , mercado , zona de comida , recomendado
Stayed 1 night in Aug 2022
Verified

4/10 Poor

Edgar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Una de las fundas de las almohadas tenia manchas que parecian sangre seca. Las sabanas estaban manchadas. Habia mosquitos. Muy ruidoso, hubo musica en un lugar cercano hasta la madrugada. Al estar junto a una avenida es muy ruidoso.
Stayed 1 night in Apr 2022