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Aparthotel

MainStay Suites Townsville

4.0 star property
VIP Access

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Photo gallery for MainStay Suites Townsville

Front of property – evening/night
Room, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, desk, blackout curtains, iron/ironing board
Outdoor pool
Room, Multiple Beds, Accessible, Non Smoking (Efficiency) | Premium bedding, desk, blackout curtains, iron/ironing board
Balcony view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Outdoor space

Explore the area

View in a map
30-34 Palmer Street, South Townsville, QLD, 4810
  • Place, Magnetic Island Ferry Terminal
    ‪10 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪15 min walk‬
  • Place, Castle Hill
    ‪15 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

Suite, Multiple Beds, Non Smoking (Efficiency) | Premium bedding, desk, blackout curtains, iron/ironing board

Suite, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

Room, Multiple Beds, Accessible, Non Smoking (Efficiency) | Premium bedding, desk, blackout curtains, iron/ironing board

Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Suite, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

Room, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

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About this property

MainStay Suites Townsville

Aparthotel with an outdoor pool, near Queensland Country Bank Stadium
An outdoor pool, self parking and conference space are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include dry cleaning, laundry facilities and tour/ticket assistance. Each apartment provides a fridge and a microwave, plus free WiFi and an LCD TV with digital channels. Added amenities include a balcony, premium bedding and a coffee/tea maker. Housekeeping is available on request.
MainStay Suites Townsville offers 140 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. Rooms open to balconies. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Guests can make use of the in-room fridges and microwaves.

This Townsville aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool.
During your stay at MainStay Suites Townsville, you're just a quick walk from Maritime Museum of Townsville. Features include free WiFi in public areas, plus an outdoor pool and dry cleaning service. This upmarket aparthotel has 140 apartments over 9 floors. Free WiFi and a balcony are available in each apartment.
  • Each apartment offers a balcony, an LCD TV and a fridge
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • 14 minutes by foot from Queensland Country Bank Stadium and a 2-minute drive from Castle Hill
  • Cats and dogs welcome for a fee
As a guest of MainStay Suites Townsville, you'll find an outdoor pool, barbecue grills, and tour/ticket assistance. Public spaces have free WiFi. MainStay Suites Townsville also features a garden, a picnic area, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Townsville aparthotel is smoke free.

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 15 metres; reservations required
  • Offsite parking; reservations required
  • Street parking available
  • Secured parking on site (AUD 25 per day)
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: AUD 55 per day

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Conference space
  • Desk

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 20 kg per pet
  • Fee: AUD 350 per accommodation per stay
  • Service animals exempt from fees
  • Deposit: AUD 100 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Housekeeping on request
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Location highlights

  • In an entertainment district
  • In the city centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 140 units
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Connecting units available
  • Double-glazed windows
  • Eco-friendly toiletries
  • Garden
  • Housekeeping (on request)
  • Humane treatment of captive wild animals
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: AUD 350 per accommodation, per stay, plus a deposit of AUD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 55 per day.
  • Cots (infant beds) are available for AUD 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self-parking fee: AUD 25 per day
  • Pet deposit: AUD 100.00 per stay
  • Pet fee: AUD 350 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 55 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aligned Corporate Residences Townsville Aparthotel
Aligned Corporate Residences Townsville South Townsville

MainStay Suites Townsville Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 230 out of 441 reviews
Rating 8 - Good. 167 out of 441 reviews
Rating 6 - Okay. 27 out of 441 reviews
Rating 4 - Poor. 11 out of 441 reviews
Rating 2 - Terrible. 6 out of 441 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Sacha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff are friendly and helpful
Stayed 3 nights in Sep 2025

2/10 Terrible

Tyarna

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this hotel based on my recent stay. For the price, it is very outdated, other hotels in the same location are much nicer and charge a similar rate. The biggest concern was the lack of security. The same key unlocks the gate, the main entrance, and every single hotel room. We tested (with another guest’s consent), and our keys could open each other’s rooms. On top of this, there is no internal lock or latch in the room, meaning you cannot secure the door from inside the room. This is extremely unsafe, especially when traveling with children. Cleanliness was also an issue. The room had clearly not been properly cleaned (I have several photos as evidence). The bathroom was in poor condition – when I turned the shower on, a leak in the silicone seal caused water to flow directly onto the bathroom floor. I booked a king-size bed, and during confirmation was asked if I preferred a king or two singles. I said either was fine, but was instead given a double bed, which was disappointing. Finally, both my child and I woke up covered in bites, which raises serious concerns about hygiene and pest control. Overall, this hotel was far below standard in terms of safety, cleanliness, and comfort. I would strongly advise booking elsewhere.
Stayed 2 nights in Aug 2025

6/10 Okay

Melinda

Liked: Cleanliness
Stayed 5 nights in Jul 2025

10/10 Excellent

Dragan

Liked: Cleanliness, room comfort
It was very good, the location is superb
Stayed 4 nights in May 2025

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff were friendly and helpful But didn’t like we had to pay for parking couldn’t get any channels from 9 or 10 and a little disappointed that they didn’t have a king size bed
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Matt

Disliked: Cleanliness, amenities, property conditions & facilities
Toilet wouldn't flush. Cleanliness of the bathroom was quite ordinary. Cut my toe on a shard of glass that had clearly been broken by the previous resident and not cleaned up appropriately by housekeeping. Overall, a good location, central to the Townsville CBD but will not stay at this property again.
Stayed 2 nights in Aug 2024

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. But the price of Secure parking cost more than parking in the airport Townsville. One night parking at $25 is more than a day at the airport townscille
Stayed 1 night in Jun 2024

6/10 Okay

Gary

Business traveller
Disliked: Amenities
Onsite parking was secure and easily accessible to rooms. Close to shops and strand.
Stayed 1 night in Mar 2024

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location, across road from restaurants
Stayed 1 night in May 2024

10/10 Excellent

Ben

Liked: Cleanliness, property conditions & facilities
Convenient ideal spot
Stayed 1 night in May 2024

8/10 Good

Nathan

Liked: Cleanliness, amenities, property conditions & facilities
Facility clean and well maintained. Location was perfect for walking to entertainment a stadium. Plenty of restaurant options on street. Room was well presented and quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

LORRAINE

Stayed 1 night in Mar 2024

10/10 Excellent

Rothana

Stayed 1 night in Feb 2024

4/10 Poor

Detlef

Disliked: Cleanliness, property conditions & facilities
Found hair in bed; bed had apparently not been made with new sheets; informed manager in morning and via email. No response. We would want our money back

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The facilities were good but there was some mould in the bathroom

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location to CBD
Stayed 7 nights in Aug 2023

10/10 Excellent

Ben

Stayed 2 nights in Aug 2023

2/10 Terrible

Jane

Travelled with group
Disliked: Cleanliness

try elsewhere

My Hotels account said i would get free parking but it was $25 a day. Staff extremely inflexible and rude. No daily servicing of rooms. Building noisy especially Saturday nights. Very expensive for a small, unserviced room.
Stayed 4 nights in Aug 2023

6/10 Okay

cam

Business traveller
Disliked: Cleanliness, room comfort

Cleaner furniture on council pick up

Dirty sofa - you would not sit on it Noisy -lift is really noisy and walls thin King bed is a double
Stayed 3 nights in Jul 2023

10/10 Excellent

Hugh

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff nothing was a problem, great location 👍 so many options for a meal with restaurants and pubs up and down the street. A short stroll took you to the football stadium, or the city, honestly everything was so convenient it was the perfect stay.
Stayed 4 nights in Jun 2023

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities
Close to food, clean and very relaxing, the only downside is you have to pay extra for the parking but I will definitely be going back
Stayed 2 nights in May 2023

8/10 Good

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Gerrard

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023