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Madison Plaza Townsville

4.0 star property

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Photo gallery for Madison Plaza Townsville

Relax on a comfortable sofa with plush cushions and a glass coffee table in a serene outdoor setting.
Relax in a spacious room with a large bed, desk, and mirror.
Relax in this stylish living room with a flat-screen TV, comfortable armchairs, and a large window.
Boats docked in a serene marina, surrounded by buildings.
Stylish corridor with a polished cabinet, ornate mirror, and a potted plant.

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Castle Hill
    ‪5 min walk‬
  • Magnetic Island Ferry Terminal
    ‪18 min walk‬
  • Townsville Entertainment & Convention Centre
    ‪3 min drive‬
  • Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath) | 1 bedroom, desk, iron/ironing board, cots/infant beds

Business Room (Shower over Bath)

8.0 out of 10
Very good
(41 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Family Suite

Executive Family Suite | 1 bedroom, desk, iron/ironing board, cots/infant beds

Executive Family Suite

7.0 out of 10
Good
(19 reviews)
  • 56 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed | 1 bedroom, desk, iron/ironing board, cots/infant beds

Executive Studio Suite, 1 King Bed

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Queen Room

Executive Queen Room | 1 bedroom, desk, iron/ironing board, cots/infant beds

Executive Queen Room

7.2 out of 10
Good
(57 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room | 1 bedroom, desk, iron/ironing board, cots/infant beds

Executive Twin Room

7.0 out of 10
Good
(31 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Madison Plaza Townsville

Central hotel connected to a shopping centre in Townsville with a 24-hour front desk
Laundry facilities, a 24-hour front desk and a TV in a common area are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a banquet hall and a vending machine. Housekeeping is available on request.
Madison Plaza Townsville offers 93 accommodations with DVD players and an iron/ironing board. LCD televisions are featured in guestrooms. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on request and hairdryers can be requested. Cots/infant beds (surcharge) are also available.
Our customers tell us that they can't get enough of the helpful staff at Madison Plaza Townsville. During your stay, you'll be connected to a shopping centre and just a quick walk from Catholic Diocese of Townsville. Enjoy features like free WiFi in public areas and laundry facilities.
  • Free WiFi
  • Amenities include laundry facilities, a lift and a vending machine
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Catholic Diocese of Townsville and Castle Hill
As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in common area. Public spaces have free WiFi.

This 4-star Townsville hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 15 per night)
  • Limited on-site parking

Things to do

  • TV in common areas

Family friendly

  • Cot (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 289 out of 1010 reviews
Rating 8 - Good. 298 out of 1010 reviews
Rating 6 - Okay. 184 out of 1010 reviews
Rating 4 - Poor. 128 out of 1010 reviews
Rating 2 - Terrible. 111 out of 1010 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kirsty

Stayed 1 night in Apr 2025

10/10 Excellent

Hilton

Stayed 1 night in Apr 2025

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Madison Plaza was reasonably priced located in a convenient area. No complaints. Ill be back next year. No 2 ways about it
Stayed 10 nights in Apr 2025

4/10 Poor

David

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The family room was terrible room was smelly old and disgusting mould on pillows air conditioning leaked on single bed and down the walls. Dust everywhere would not stay in this room again.
Stayed 1 night in Apr 2025

10/10 Excellent

Philip

Stayed 1 night in Feb 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovly place to stay and the reception stuff were so nice
Stayed 2 nights in Apr 2025

8/10 Good

Damien

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 14 nights in Mar 2025

6/10 Okay

Sue

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were very friendly and helpful. The beds were clean and comfortable but the rooms were in dire need of a handyman- there was a lot of rust on the front of the bar fridge, runners on the cupboard needed replacing so the doors were hard to open,there was peeling on the bathroom door and brownish old towel rack spots needing fixing and painting, and no extractor fan in the bathroom. There was too much furniture in the room so we were tripping over each other. It is a shame as an effort has clearly been made to upgrade the rooms but it was spoilt by this.
Stayed 3 nights in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2025

6/10 Okay

Wayne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was disappointed with the staff’s attitude as soon as we arrived. We had no TV as it was broken and they had no replacements. The property was generally very old and tired looking. Will not stay there again!
Stayed 2 nights in Mar 2025

6/10 Okay

Lorenzo

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities

Was just Ok ..3 stars

Nothing special, 3 stars is my opinion Booked the stay with parking as a requirement only to find out there is no parking and have to pay extra and located in a different area ‼️
Stayed 1 night in Apr 2025

10/10 Excellent

Ryo

Business traveller
Liked: Amenities
I want to work on there
Stayed 7 nights in Apr 2025

8/10 Good

john

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Parking is inconvenient extra charge for walking a far. Staff are not very friendly at the reception.
Stayed 1 night in Apr 2025

6/10 Okay

Gregory

The place needs a few fixes and new carpet/curtains/tint on windows. Chrome is peeling from tapware. Most of the CBD locked -up and closes early.
Stayed 4 nights in Mar 2025

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Jack

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty with visible damage on walls and fixtures were broken. The laundry facilities were broken. The general noise levels from surrounding rooms was extremely loud. Staff were extremely friendly and accommodating.
Stayed 3 nights in Apr 2025

4/10 Poor

Brianna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs a reno and an exterminator. Has gone downhill over the last few years.
Stayed 1 night in Apr 2025

4/10 Poor

Alicia

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, hoping to check in, we were greeted rudely by one of the receptionists (Tori). Who sternly told us it was too early to check in, when we were simply trying to pay and check our bags in. The hotel was run down, old soap in the canisters, no hair dryer and the air condition leaked. Dirty/mucky around all the tap and shower faucets and the walls had dozens of visible hole patches. We had a lovely receptionist check us out and Holly had called to ask when we were arriving but ultimately wouldn’t stay here again.
Stayed 1 night in Apr 2025

6/10 Okay

Tori

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we stayed in was not clean. There was rubbish left in the bathroom and there was dust and fluff everywhere. The wooden window louvres were covered in mould. The staff came in and left 2 clean towels but left the other wet towels that were hung up were on the floor. Before we left our room for the day we pulled the sheets up and the staff that come in to makeover the room, didn’t bother to neaten up the room at all.
Stayed 2 nights in Apr 2025

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, amenities
The rooms and services was excellent. Thanks Madison Plaza.
Stayed 5 nights in Mar 2025

8/10 Good

John

Stayed 2 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2025

6/10 Okay

Adam

Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. Very close shops and restaurants.
Stayed 1 night in Mar 2025