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Alaya Tulum

3.5 star property
VIP Access

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Photo gallery for Alaya Tulum

Suite, 1 King Bed, Beach View, Oceanfront | Premium bedding, in-room safe, blackout curtains, rollaway beds
Panoramic Villa, 2 Bedrooms, Ocean View | Premium bedding, in-room safe, blackout curtains, rollaway beds
Panoramic Villa, 2 Bedrooms, Ocean View | Living area
Suite, 1 King Bed, Beach View, Oceanfront | Premium bedding, in-room safe, blackout curtains, rollaway beds
Apartment, Kitchenette | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Room service
  • Gym

Explore the area

Map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780
  • Tulum Beach
    ‪3 min walk‬
  • Ven a la Luz Sculpture
    ‪13 min walk‬
  • Playa Paraiso
    ‪11 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪60 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 1 King Bed, Beach View, Oceanfront

Suite, 1 King Bed, Beach View, Oceanfront | Premium bedding, in-room safe, blackout curtains, rollaway beds

Suite, 1 King Bed, Beach View, Oceanfront

  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Balcony, Partial Ocean View

Deluxe Suite, Balcony, Partial Ocean View | Premium bedding, in-room safe, blackout curtains, rollaway beds

Deluxe Suite, Balcony, Partial Ocean View

  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, Balcony, Ocean View

Suite, Balcony, Ocean View | View from room

Suite, Balcony, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Partial Ocean View

Room, 2 Double Beds, Partial Ocean View | Premium bedding, in-room safe, blackout curtains, rollaway beds

Room, 2 Double Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Apartment, Kitchenette

Apartment, Kitchenette | Dining room

Apartment, Kitchenette

  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Garden View

Villa, Garden View | View from room

Villa, Garden View

  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Villa, 2 Bedrooms, Ocean View

Panoramic Villa, 2 Bedrooms, Ocean View | Living area

Panoramic Villa, 2 Bedrooms, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed, 1 Double Bed and 1 Queen Bed

View all photos for Family Villa, Balcony

Family Villa, Balcony | Premium bedding, in-room safe, blackout curtains, rollaway beds

Family Villa, Balcony

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bunk Bed

Similar properties

Exterior

Nomade Tulum

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.4 out of 5, Excellent, (659)
The price is €348
for 1 room
includes taxes & fees
13 Jun - 14 Jun
Nomade Tulum

About this property

Alaya Tulum

Beachfront, with spa services
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre and spa services.
Alaya Tulum offers 20 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and a safe. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, bathrobes and complimentary toiletries. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and hairdryers can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.
Our customers tell us that they can't get enough of the helpful staff at Alaya Tulum. During your stay, you're just a quick walk from Tulum Beach. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • The restaurant, beach bar and bar/lounge offer choices for drinking and dining
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, bicycles to rent and yoga classes
  • Steps from Tulum Beach and a 2-minute drive from Sian Ka'an Biosphere Reserve
  • Airport, ferry terminal and bus station shuttle shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A fitness centre, spa services, and a terrace are also featured at the eco-certified Alaya Tulum. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours), a ferry terminal shuttle and a bus station shuttle are available for a fee.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

Guests are served a free local cuisine breakfast daily from 7:30 AM to 11:00 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast and lunch.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking
  • 24-hour return airport shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Yoga classes

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • Biodegradable drinking straws available
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Laptop-compatible safe
  • Safe
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g. directions)

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 45.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 319 per vehicle (return, maximum occupancy 4)
  • Pet fee: USD 25 per pet, per stay
  • Rollaway bed fee: USD 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Alaya Tulum offers transfers from the ferry terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7 AM - 10 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Alaya Tulum Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 329 out of 402 reviews
Rating 8 - Good. 48 out of 402 reviews
Rating 6 - Okay. 13 out of 402 reviews
Rating 4 - Poor. 4 out of 402 reviews
Rating 2 - Terrible. 8 out of 402 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

2/10 Terrible

CARLY

Disliked: Staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Annette, SEATTLE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the chill vibe of the property. The service and staff were exceptional and all my needs were met.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kaelyn

Stayed 2 nights in Feb 2025

6/10 Okay

Isabella

Travelled with partner
If you’re looking for a quiet retreat this is not the place . We were in the garden room right next to the kitchen. I heard the kitchen utensils and pots and pans, banging until late into the evening when the kitchen closed and then early in the morning and late at night I could hear children, crying, and scream screaming around us. More of a family retreat. There was only one restaurant on site however, if you wanted to go and choose other restaurants, you could walk along the streets and find other restaurants. It was just a little inconvenient.
Stayed 6 nights in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Alaya Tulum. Between the lovely room, quick access to the beach, lovely, helpful staff, delicious meals.We are extremely happy that we chose this hotel. All the staff we encountered were very attentive. Our rooms were cleaned thoroughly and well daily. The concierge service was very helpful. I highly recommend this hotel.
Stayed 6 nights in Jan 2025

10/10 Excellent

Kellie

Stayed 1 night in Jan 2025

10/10 Excellent

Merve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alaya Hotel offers a perfect blend of luxury and comfort with its elegant design, excellent service, and relaxing ambiance. The rooms are beautifully designed, the staff is attentive, and the amenities, including the spa and dining options, enhance the overall experience. A great choice for a peaceful and memorable stay.
Stayed 6 nights in Jan 2025

10/10 Excellent

Petras

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HIGHLY RECOMMEND, just got back last week,staff is great, friendly, & FAST. THE BEST PLACE IVE DESTINED TOO THANK YOU ALAYA FOR GREAT HOSPITALITY.
Stayed 4 nights in Jan 2025

10/10 Excellent

mariano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

It’s a wonderful hotel. It’s small so the attention to detail and comfort is above and beyond. The staff is incredibly friendly and gracious; the beach and amenities are clean and well-attended; and the overall feel is that of staying in a private treehouse.
Stayed 4 nights in Jan 2025

8/10 Good

Phoebe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel with a beautiful beach. The staff are friendly. The food is excellent. The room we had was the apartment - would not recommend as super loud overlooking the street (lots of traffic / noise) and very dark (bit like a cave!).
Stayed 3 nights in Jan 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Tulum

Absolutely great hotel! Everything was perfect, the best hotel we ever stayed in Tulum (being coming here for 4 years) Very quiet also!
Stayed 4 nights in Dec 2024

10/10 Excellent

NANCY

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Very dog friendly, great location, very clean rooms. The rooms are better than the photos. Highly recommend!
Stayed 2 nights in Jan 2025

10/10 Excellent

Lacey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Alaya Hotel Tulum was absolutely magical! From the breathtaking beachfront views to the serene atmosphere, every moment felt like a slice of paradise. The rooms were beautifully designed, blending luxury with nature in a way that made us feel completely at peace. A huge thank you to Brenda and Stefano, who went above and beyond to ensure our stay was perfect. Brenda was so attentive and made sure we had everything we needed, while Stefano’s local tips and friendly demeanor made exploring Tulum even more enjoyable. They truly made us feel at home. We’re already dreaming of our next visit and wouldn’t hesitate to recommend Alaya Hotel to anyone looking for a relaxing and rejuvenating escape in Tulum. Thank you for an unforgettable experience!
Stayed 3 nights in Dec 2024

8/10 Good

david

Stayed 1 night in Nov 2024

10/10 Excellent

nalini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 5 nights in Dec 2024

10/10 Excellent

Hermine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 4 nights in Nov 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness
We had a wonderful stay overall. The property is well maintained and the service is excellent. I do not recommend going to their sister hotel for the Beach Club access. There’s not much of a beach club there. We preferred the beach setting on the property.
Stayed 6 nights in Nov 2024

10/10 Excellent

Karla

Stayed 3 nights in Oct 2024

10/10 Excellent

Myriam, socorro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2024

10/10 Excellent

Yogesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The front desk team were really good. Was super happy with the garden room. It was a nice small property and you can can get some access benefits at sister properties.
Stayed 2 nights in Nov 2024

10/10 Excellent

Timur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, location, style
Stayed 4 nights in Nov 2024

8/10 Good

Joanne

Stayed 4 nights in Oct 2024