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Hotel Mundo Maya Tulum

Property class: 4
VIP Access

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Photo gallery for Hotel Mundo Maya Tulum

Aerial view
Front of property
Spa
Spa
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Cancun-Tulum Federal Highway, Km 221, Tulum Naval Air Station, Col. Tumben Kaa, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Tulum Mayan Ruins
    ‪7 min drive‬
  • Place, Playa Paraiso
    ‪14 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪52 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, Balcony, Garden View

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, Balcony, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Balcony, Garden View

Deluxe Double Room, Balcony, Garden View | Premium bedding, down duvets, in-room safe, desk

Deluxe Double Room, Balcony, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Premium bedding, down duvets, in-room safe, desk

Junior Suite

  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, down duvets, in-room safe, desk

Presidential Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 96 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

Exterior
Holiday Inn Tulum by IHG
Tulum City Center
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 96 reviews
The price is €54
includes taxes & fees
2 May - 3 May
Holiday Inn Tulum by IHG

About this property

Hotel Mundo Maya Tulum

This smoke-free hotel features 4 outdoor pools, a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a poolside bar and spa services.
Hotel Mundo Maya Tulum offers 336 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. Beds feature down duvets and premium bedding. 60-inch flat-screen televisions come with cable channels. Bathrooms include a shower.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a health club.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Hotel Mundo Maya Tulum, you'll be within walking distance of Regional Museum of the Eastern Coast. Free WiFi in public areas, free self-parking and 4 outdoor pools are available.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking and extended parking
  • The restaurant, swim-up bar and poolside bar offer choices for drinking and dining
  • Continental breakfast served daily for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Take a swim in the 4 outdoor pools
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • 6 minutes by car from Tulum Mayan Ruins and 5 minutes from Tulum National Park
  • Beach shuttle service available for a fee
Hotel Mundo Maya Tulum offers its guests 4 outdoor swimming pools and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and a vending machine are also featured at Hotel Mundo Maya Tulum. Self parking is free. A complete renovation of Hotel Mundo Maya Tulum was completed in March 2025.

This 4-star Tulum hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 11:00 AM.
Hotel Mundo Maya Tulum has a restaurant on site.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Beach shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free uncovered extended parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: MXN 240 for adults and MXN 240 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Things to do

  • 24-hour gym
  • 24-hour pool access
  • 4 outdoor pools
  • Billiards/pool table
  • Foosball table

Family friendly

  • 4 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Grab bar in shower (119 centimetre high)
  • Hardwood flooring in public areas
  • Lift (92 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (160 centimetre high)

More

  • 3 floors
  • 8 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 2023
  • Comprehensive food waste policy
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Renovated entire property - March 2025
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Heated bathroom floor
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 60-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Late-night room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 240 for adults and from MXN 240 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access is available 24 hours a day.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Gafsacomm Tulum Hotel
Hotel Gafsacomm Tulum Tulum
Hotel Gafsacomm Tulum Hotel Tulum

Hotel Mundo Maya Tulum Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 36 out of 47 reviews
Rating 8 - Good. 7 out of 47 reviews
Rating 6 - Okay. 3 out of 47 reviews
Rating 4 - Poor. 0 out of 47 reviews
Rating 2 - Terrible. 1 out of 47 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Fiorella

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and service!! cozy and big comfortable rooms!
Stayed 7 nights in Dec 2025

8/10 Good

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Dan, Boulder

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
1. The safe is useless as it is not attached to the closet structure. 2. The wristband used to open the room is not reliable, and it is not a convenient way to open the door. 3. Housekeeping visits were very late twice
Stayed 5 nights in Dec 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous hotel! Pristine place . The rooms, pools, landscaping, cleanliness, comfort, staff are all incredible. Only cons are that it’s not near anything. You need a car to get around. They offer golf cart shuttle to a convenience store to grab food or drinks. The menu is limited at the hotel restaurant. No tip option on hand pay machines so bring cash . They can’t make small change so it’s a bit inconvenient. We ran out small bills then couldn’t tip anymore. No nightly entertainment either. It was a very quiet place when we came. My daughter and I had the pools to ourselves. It was lovely. Peaceful and no people.
Stayed 6 nights in Jan 2026

8/10 Good

Nyomi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great! The staff were amazing. Massages were great! We really enjoyed our stay and transportation to the city bus stop is easy and included. The pool is awesome and heated and not overly busy. The only reason I gave 4 stars is because we found it a little pricy being that it is not all inclusive. We also kept having to buy water because we drink a lot of it and they only provided two a day even though there was the of us. Overall, this place was great! We would return!
Stayed 6 nights in Dec 2025

10/10 Excellent

Ashley Rahul

Amazing hotel, truly spectacular
Stayed 3 nights in Dec 2025

10/10 Excellent

Sofia

Stayed 1 night in Jan 2026

8/10 Good

Ashok Kumar

Liked: Cleanliness, staff & service
Mumfoot Maya
Stayed 2 nights in Dec 2025

8/10 Good

José Manuel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
En las amenidades no cuentan con los servicios como lo indican (Sport Bar sin señales para juegos deportivos)
Stayed 5 nights in Dec 2025

10/10 Excellent

Ernesto R

Stayed 4 nights in Dec 2025

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel I have stayed ever...
Stayed 4 nights in Dec 2025

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful, clean, quiet, amazing staff, very friendly and location was perfect!
Stayed 6 nights in Dec 2025

10/10 Excellent

Adolfo

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, kind staff
Stayed 7 nights in Dec 2025

10/10 Excellent

Manuel

Liked: Amenities
Amazing facilities, friendly and welcoming service
Stayed 2 nights in Oct 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Double charged for the same stay

Pre-Paid with Hotels.com but the hotel charged me twice by mistake. Concierge Christian Navakr did not respond to my request for a re-fund and did not provide a receipt. Make sure if you pre-pay that the frond desk do not charge you twice.
Stayed 5 nights in Apr 2025

10/10 Excellent

Juan Martín

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel está muy lindo. Las habitaciones excelentes, albercas muy grandes, pero lo mejor fue el personal del hotel todos muy amables
Stayed 3 nights in Dec 2025

10/10 Excellent

sebastian

Stayed 3 nights in Dec 2025

10/10 Excellent

Luis Ariel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Increíble experiencia, fue mi segunda ves en este hotel y lo recomiendo 100%
Stayed 1 night in Jan 2026

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities
Nunca agrego reviews pero este lugar vale la pena, un oasis en Tulum, fusión entre calidad e instalaciones de resort con precios más que excelentes
Stayed 3 nights in Jan 2026

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities
O quarto e os funcionários são SENSACIONAIS. Instalações ótimas. Novas. Aquele cheirinho de tudo novo. Piscina perfeita também. Academia completa. Importante esclarecer que ficam dentro da uma reserva ambiental, e isso gera um custo (não muito alto) extra. Uma pena que não tem café da manhã incluído na reserva!
Stayed 6 nights in Dec 2025

10/10 Excellent

Sean

Stayed 2 nights in Jan 2026

6/10 Okay

Carlos Martín

Liked: Cleanliness, staff & service, amenities
El hotel muy bonito, el personal muy amable. Su ubicación alejada de todo. La alberca no estaba climatizada todo el día.
Stayed 5 nights in Dec 2025

10/10 Excellent

Anabel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excelente lugar para hospedar de 1 a varios días. Tienen todos los servicios y el personal muy atentos. Tienen transportación hacia parque del Jaguar. De allí se camina poco para el ingreso a playas. Ya no es necesario pagar el aporte de contribución a playas, ya que te ponen brazalete todos los días por parte del hotel. Lo incluye.
Stayed 2 nights in Jan 2026

8/10 Good

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las camas no son confortables
Stayed 2 nights in Jan 2026