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Holiday Inn Tulum by IHG

3.5 star property
VIP Access

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Photo gallery for Holiday Inn Tulum by IHG

Exterior
Outdoor pool
Exterior
Bar (on property)
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Avenida Coba S/N tulum Centro Colonia, Huracanes 77760, Tulum, QROO
  • Place, Jaguar Park
    ‪14 min walk‬
  • Place, Tulum National Park
    ‪4 min drive‬
  • Place, Tulum Mayan Ruins
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪47 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 1 Bedroom (Jungle View)

Premium bedding, Select Comfort beds, desk, laptop workspace

Suite, 1 Bedroom (Jungle View)

  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (Jungle View)

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed (Jungle View)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Outdoor Private Pool)

Suite, 1 King Bed (Outdoor Private Pool) | Premium bedding, Select Comfort beds, desk, laptop workspace

Suite, 1 King Bed (Outdoor Private Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed, Pool View

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, Select Comfort beds, desk, laptop workspace

Suite, 1 King Bed

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, desk, laptop workspace

Suite, 1 King Bed, Pool View

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Pool View

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 Queen Bed, Pool View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Pool View

Standard Room, 2 Double Beds, Pool View | Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 2 Double Beds, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room

  • Sleeps 1
  • 1 Single Bed

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About this property

Holiday Inn Tulum by IHG

An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, concierge services and a 24-hour front desk. Change of towels is available on request
Holiday Inn Tulum by IHG offers 108 accommodations with complimentary bottles of water and blackout curtains. Select Comfort beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a hydromassage showerhead.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Holiday Inn Tulum by IHG, you'll be within walking distance of Tulum National Park. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served weekends for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 3-minute drive from Tulum National Park and a few minutes from Gran Cenote
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, tour/ticket assistance, and concierge services are also featured at Holiday Inn Tulum by IHG. Self parking is free. A complete renovation of Holiday Inn Tulum by IHG was completed in December 2024.

This 3.5-star Tulum hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast on weekends from 7:00 AM and 11:30 AM.
Holiday Inn Tulum by IHG has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Weekend cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: MXN 250 to 600 for adults and MXN 250 to 600 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 4 floors
  • Built in 2022
  • Renovated entire property - December 2024
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hydromassage showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 500 and a deposit of MXN 3630 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 250 to 600 for adults and MXN 250 to 600 for children
  • Pet deposit: MXN 3630 per stay
  • Pet fee: MXN 600 per pet (varies based on length of stay) plus a one-off MXN500 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Bakal Tulum
Selina Tulum Downtown
Holiday Inn Tulum Downtown
Holiday Inn Tulum By IHG Hotel
Holiday Inn Tulum By IHG Tulum
Holiday Inn Tulum Downtown by IHG
Holiday Inn Tulum By IHG Hotel Tulum

Holiday Inn Tulum by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 87 reviews
Rating 8 - Good. 22 out of 87 reviews
Rating 6 - Okay. 13 out of 87 reviews
Rating 4 - Poor. 3 out of 87 reviews
Rating 2 - Terrible. 0 out of 87 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Cynthia

Stayed 2 nights in Nov 2025

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service
Staff was great, cleaning was great, location was perfect. Ventscouldhave worked better
Stayed 5 nights in Nov 2025

6/10 Okay

Windy

Liked: Room comfort
The friendly staff made check-in a breeze. The underground parking is narrow and low, but our rental car fit. We apprecaite teh close proximity to Avenida Tulum, the restaurants, supermarket, and ADO bus terminal.
Stayed 1 night in Nov 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and bright
Stayed 3 nights in Nov 2025

6/10 Okay

Javier

Liked: Cleanliness
Not a true Holiday Inn, bedding not at standard for a Holiday Inn. Clean, not bad at all but it did not feel like a Holiday Inn. Expedia says there’s 50% off on airport transfers but there’s no service
Stayed 2 nights in Nov 2025

10/10 Excellent

Joseph, Spring

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a nice, clean, new hotel with new pools. It is really nice.
Stayed 2 nights in Nov 2025

4/10 Poor

John

Stayed 1 night in Nov 2025

8/10 Good

jema

Liked: Cleanliness, staff & service, amenities
Staff were all lovely and very helpful. Balcony was a little dirty on the floor, shower wasn't great in terms of water pressure but the size was bigger than most hotels. Hotel was quiet in terms of guests and no beer buckets were available in the rooftop bar as advertised in the elevators. Overall would recommend
Stayed 3 nights in Nov 2025

10/10 Excellent

Sandra

Stayed 2 nights in Oct 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at the Holiday Inn, the staff were excellent, check in was fast and easy. They let me check in early and gave a late checkout. Much better than Holiday Inn’s in the U.K. Rooms were a good size, with a coffee machine and tv, water pressure was really good, and the clock had a usb port. So good I stayed an extra night. . Only thing that would be beneficial would be a mini fridge in the room, although the staff did find me a fridge. Highly recommended
Stayed 1 night in Oct 2025

6/10 Okay

Maria, Ventura

Stayed 8 nights in Sep 2025

8/10 Good

Emile

Liked: Staff & service
I like the convenience of the location. Its close by the supermarket and shops.
Stayed 6 nights in Sep 2025

8/10 Good

Alejandro

Liked: Property conditions & facilities
Just to spend the night
Stayed 1 night in Aug 2025

8/10 Good

Auraluz

Stayed 1 night in Jul 2025

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the pool. I enjoyed the hotel. It was clean. The only thing that was terrible was the bathroom. The toilet kept clogging when it flush right but staff was great and it was clean.
Stayed 8 nights in Jul 2025

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Neghina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No english signs. The beddings are horrible, and make you hot, maybe switch to cotton. We had no other choice hence why we stayed. The parking is absolutely horrible and there's mo elevator from the underground parking so you have to bring up your luggage up the stairs.
Stayed 1 night in Jul 2025

8/10 Good

Cynthia A.

Travelled with family
Liked: Staff & service
The shower head was spraying water outside of the shower. The previous maintenance was tacky. It was fixed and manageable but still needs a new head. The front desk personnel were very friendly and helpful during our stay.
Stayed 3 nights in May 2025

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall had a good stay here. Rooms were smaller but adequate. Wifi was good and steady. The space was lacking a few things like a mini fridge and a safe. A few maintenance things such as the chain lock was falling off the wall and the shower faucet needs a thermostatic valve to help control the water temperature as it was very inconsistent (cold then scalding). The only other issue was the parkade. It was not access controlled, so not really any different than parking on the road. The entrance and exit are extremely narrow so if you've rented a larger vehicle, it will be VERY tight. We also could not find our way up to the hotel from within the parkade (still under construction) so we had to walk around each day. Hotel location is very convenient for cars as it's at the crossroads of the 2 major roads for daytrips but a bit of a walk to restaurants...would be great if they had bicycles onsite. Bank with cash machine was just the next door. Overall, happy with our stay.
Stayed 4 nights in Apr 2025

6/10 Okay

Luis

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Myrna, Litchfield Park

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Very nice accommodations, very friendly staff. I loved staying here. Walking distance to the centro where you will find lots of stores and restaurants. Very safe area. Only 8 mins drive to the Tren Maya station and 10 min drive to the beach. Highly recommend
Stayed 1 night in Apr 2025

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel ! The staff is super friendly specially Sam. definitely would came back!
Stayed 1 night in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Good internet. Helpful staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aniqa, jackson heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great here-on and off desk, they are kind and attend to your needs. There is still renovation going on but it did not really bother me. The pool was tranquil and not too many people going there, plus they have a gym & balconies. The location is prime and I can't complain for the price I got in a package.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for us

This hotel is located towards the end of the main road where all the action happens, however we need it a quiet hotel with a pool for our children. The hotel has recently opened up so it is basically brand new and they're doing a few final touches. It has an underground parking garage, a beautiful pool and greenery around it. Super clean, comfortable, quiet and affordable. We walked to the main square plaza and it took us about 15 minutes, nearby you find lots of food options, a supermarket across the street, a few ATM/banks and the Tulum ruins are one traffic light away from the hotel.
Stayed 1 night in Feb 2025