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SureStay Hotel by Best Western Tuscaloosa Southeast

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Tuscaloosa Southeast

Lobby
Free breakfast
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, soundproofing
BBQ/picnic Area
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
4700 DORIS PATE DR, Tuscaloosa, AL, 35405
  • Place, Tuscaloosa Veterans Affairs Medical Center
    ‪4 min drive‬
  • Place, Veterans Memorial Park
    ‪4 min drive‬
  • Place, DCH Regional Medical Center
    ‪6 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, soundproofing

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Bathtub

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.4 out of 10
Very good
(43 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, soundproofing

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(56 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

2 Double Beds, Non-Smoking, Flat Screen Television, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Bathtub, Non Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll in Shower, Non Smoking

  • Sleeps 2

1 King Bed, Non Smoking, Sofa Bed, Flat Screen Television, High Speed, Micrfg

  • Sleeps 4

Suite-1 King Bed, Non Smoking, 2 Room, Micrfg, Sofa Bed, High Speed, Flat Screen Television

  • Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4

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About this property

SureStay Hotel by Best Western Tuscaloosa Southeast

Mediterranean hotel in Tuscaloosa with free parking
This smoke-free hotel features a snack bar/deli, a business centre and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station and barbecues.
SureStay Hotel by Best Western Tuscaloosa Southeast offers 58 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include baths or showers, hairdryers and toothbrushes and toothpaste.

This Tuscaloosa hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Tuscaloosa Southeast. During your stay, you'll be close to University of Alabama. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free Wi-Fi in some public areas
  • Free self-parking
  • WiFi for a fee
  • Amenities include a front desk safe, locker space and a business centre
  • 10 minutes by car from University of Alabama and 9 minutes from Bryant-Denny Stadium
  • Dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. Free breakfast is available. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Barbecue grills, a vending machine, and gift shops/newsstands are also featured at the business-friendly SureStay Hotel by Best Western Tuscaloosa Southeast. Self parking is free.

This Mediterranean Tuscaloosa hotel is smoke free.

Guests are served a free breakfast. An additional breakfast is available daily for a fee.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 2001
  • Fireplace in lobby
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 30 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.0 per stay (rates may vary)
  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Surestay Hotel Hotel BY BW Tuscaloosa
SureStay Hotel by Best Western Tuscaloosa Southeast Hotel
SureStay Hotel by Best Western Tuscaloosa Southeast Tuscaloosa

SureStay Hotel by Best Western Tuscaloosa Southeast Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 286 out of 688 reviews
Rating 8 - Good. 164 out of 688 reviews
Rating 6 - Okay. 95 out of 688 reviews
Rating 4 - Poor. 67 out of 688 reviews
Rating 2 - Terrible. 76 out of 688 reviews

7.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

William

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean room. Comfortable beds. Good hot breakfast except coffee was not good. Smooth check in and check out. No closet. Coffee brewed in the room didn’t taste good. Only one packet of regular coffee and one packet of decaf in the room.
Stayed 1 night in Nov 2025

8/10 Good

alexis

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
We would like to extend a great Thank you, to the property manager Mr. Huey. He was so kind in every interaction that I had with him. Weeks and days leading up he kept in contact and stood on his word to accommodate my payment request. Any issue we had , wasn’t many at all, he and his staff were on it! They were all so pleasant and kind! Such a cozy hotel. I believe with Mr, Huey in charge it’ll be a 5 star hotel in no time. From a guest perspective I think it just needs an upgrade in appliances, more modern decor and bathroom upgrades. Maybe some new flooring to make it pop. But my husband and I really enjoyed our time. We will be back next year, hopefully we’ll beat Bama!! GEAUX TIGERS!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Clean but needs some updates.
Stayed 1 night in Nov 2025

8/10 Good

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't clean the coffee maker and one of the packages was opened and missing some things. I don't know if they could have also forgotten to change the sheets (I hope not). But overall for the price I think is a decent place and I would stay again! The bed and the pillows were comfortable and there were many channels on the TV!
Stayed 1 night in Oct 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Amenities
TV didn’t work all weekend. Faucet in shower broken. Sheets were damp due to faulty AC.
Stayed 2 nights in Oct 2025

8/10 Good

Bradley

Stayed 1 night in Oct 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and people were kind. it was one of those over priced weekends for a home football game and this was the best price we could afford and still be a nice place to stay. People were kind and very helpful.
Stayed 2 nights in Oct 2025

4/10 Poor

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff were helpful and friendly. The hotel rooms were run down. The shower was stained. Our room smelled like a dog.
Stayed 2 nights in Oct 2025

6/10 Okay

Jamie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They cancelled my stay the morning of the day I was staying. Said you gave them credit card information that didn’t work; however, I know it worked for you. I’ll need a refund from you.
Stayed 1 night in Oct 2025

6/10 Okay

molly

Stayed 2 nights in Oct 2025

8/10 Good

Hillary

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Victor

Stayed 1 night in Aug 2025

6/10 Okay

Nickolas

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Mindy

Liked: Cleanliness
Breakfast was terrible. The breakfast was “0” out of 5. The milk was spoiled both mornings for the cereal. Customers were sitting around with no milk in their cereal bowl. No muffins after 630 on the first morning and absolutely none the next morning. 98% of the individual butter packages had already been opened both mornings. Hotel and rooms were clean but immediately walking in hotel you were met with a thick perfume smell that was nauseating. Worse than walking in a bath and body works. The room was also nauseating with a cleaning chemical smell. I don’t think we were going to be able to stay there. Aside from the smell and breakfast, everything else was fine.
Stayed 2 nights in Oct 2025

8/10 Good

Divya

Travelled with family and small children
Disliked: Staff & service
Breakfast is ok.
Stayed 1 night in Aug 2025

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never stay at this hotel again. The entire experience was disgusting and unacceptable. The room was filthy from the moment I walked in — the bedding looked used and had visible stains, the toilet and bathroom were grimy and clearly hadn’t been properly cleaned, and the floors were dirty enough that I didn’t want to take off my shoes. The TV didn’t work, and the remote not only didn’t function but was covered in something that looked like dried boogers — absolutely vile. To make matters worse, the power went out across the entire hotel during my stay, and no one offered updates or assistance. The property manager and hotel manager were completely unresponsive and showed zero concern for guest comfort or safety. I had to book another hotel to stay in due to all of the major inconveniences! This property needs serious attention, proper cleaning staff, and management that actually cares. Until that happens, do yourself a favor and stay anywhere else.
Stayed 2 nights in Oct 2025

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had no issues during my brief stay here. Check-in was easy and the room was quiet. Loved the hot breakfast the next morning.
Stayed 1 night in Oct 2025

4/10 Poor

Stacey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I won't stay here again. Towels and carpeting were gross. Bathroom very dated and the shower was almost broken.
Stayed 2 nights in Oct 2025

6/10 Okay

CATHIE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Starting with the positives: convenient for parents weekend at university, near restaurants, the beds were comfortable. I don’t know if those were cooling sheets but it sure felt like it. I appreciated that. The place is very dated and dingy. It was clean for the most part but the every towel I received was stained and worn. It made do for the packed weekend but I wouldn’t stay there again.
Stayed 3 nights in Oct 2025

2/10 Terrible

Shelly Ward

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty from entry. Large snack wrapper in corner of room from prior guest. Old contacts from prior guest stuck to wall right by headboard.. then the electric power went out for ENTIRE hotel in the morning. No communication from ANYONE about when it would be restored or resolved. Had to leave hotel and go elsewhere to get ready for the day. We were never contacted when it was restored. The hotel had all of our information to get ahold of us. Waiting on a partial refund or something from the hotel. Again crickets!!! Hotel is dated and rooms need upgrades. It did smell good upon entry. And Genesis at the front desk was wonderful to deal with. She was not there during the outage though. I would never stay at this particular hotel again.
Stayed 2 nights in Oct 2025

2/10 Terrible

Nuredin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
From the moment we walked into our room, we noticed a strong unpleasant smell. We informed the front desk, and the staff member was kind enough to move us to another room. Unfortunately, the new room wasn’t much better. Since we were only staying for two nights, we decided not to make a big deal out of it. However, the next morning we woke up to find that there was no power at all. The electricity was out for almost the entire day, which made it impossible for us to get ready. We ended up having to book another hotel just so we could prepare for the day. We paid $860 for two nights, and the experience was extremely disappointing.
Stayed 2 nights in Oct 2025

2/10 Terrible

Tyquarian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service, property conditions & facilities
Yes clean room good air conditioning
Stayed 2 nights in Sep 2025