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Arbutus Inn

2.0 star property

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Photo gallery for Arbutus Inn

Premium bedding, desk, iron/ironing board, free WiFi
Interior
Front of property
Interior
Business centre

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Parking included
  • Business services

Explore the area

View in a map
2898 Douglas St, Victoria, BC, V8T4M9
  • Place, Save-On-Foods Memorial Centre
    ‪17 min walk‬
  • Place, Victoria Harbour
    ‪5 min drive‬
  • Place, Victoria Clipper Ferry Terminal
    ‪5 min drive‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(62 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(61 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(29 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

8.6 out of 10
Excellent
(61 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Kitchen

9.6 out of 10
Exceptional
(17 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Kitchen

Room, Multiple Beds, Kitchen | Shared kitchen | Fridge, microwave, coffee/tea maker

Room, Multiple Beds, Kitchen

9.0 out of 10
Wonderful
(16 reviews)
  • 18 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | Premium bedding, desk, iron/ironing board, free WiFi

Basic Room, 1 Double Bed

7.6 out of 10
Good
(17 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Double Bed

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About this property

Arbutus Inn

Hotel with free parking, near Victoria Harbour
A 24-hour front desk, a computer station and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine.
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Arbutus Inn. During your stay, you're just a quick walk from Government Street. Features include free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Amenities include a computer and a vending machine
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute drive from Victoria Harbour and a few minutes from Save-On-Foods Memorial Centre
Arbutus Inn offers its guests a vending machine. A computer station is on site and WiFi is free in public spaces. Free self parking is available.

This Victoria hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Arbutus Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 797 out of 1638 reviews
Rating 8 - Good. 576 out of 1638 reviews
Rating 6 - Okay. 162 out of 1638 reviews
Rating 4 - Poor. 53 out of 1638 reviews
Rating 2 - Terrible. 50 out of 1638 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Harpinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is nice place to stay, clean comfortable, quiet , good staff, so on. Gonna stay again.
Stayed 1 night in Aug 2025

10/10 Excellent

Sheikh Muhammed Anowarul, Scarborough

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With the price, it’s excellent!
Stayed 2 nights in Jul 2025

8/10 Good

Siva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Man Ki Christine

Liked: Cleanliness, staff & service
The pump of the toilet bowl may not work very well, cannot flash all the dirt occasionally
Stayed 1 night in Jul 2025

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Confusing with car rental there
Stayed 2 nights in Jul 2025

10/10 Excellent

lynn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room，affordable price
Stayed 1 night in Jul 2025

8/10 Good

Francia, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 2 nights in Jul 2025

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The shower was underwhelming in need of repair
Stayed 2 nights in Jul 2025

4/10 Poor

Salu

Disliked: Property conditions & facilities
Bathroom was smell and room was hot
Stayed 1 night in Jul 2025

10/10 Excellent

sally

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Janet

Stayed 1 night in Jul 2025

8/10 Good

Dawn A.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a conveniently located, smaller hotel property that was clean and comfortable for a 2-night stay. The linens were clean and the beds were comfortable. While there was no breakfast facility within the hotel, directly across the street was an excellent little restaurant named The Spoon which offered both indoor and outdoor seating and menu offerings that were well prepared, generously portioned and tasty. The staff at both the hotel and the restaurant were very courteous and professional. We qould recommend this lodging to anyone wanting to visit this area "on a budget".
Stayed 2 nights in Jul 2025

8/10 Good

Manjot singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Ok for one night.

Staff was not friendly and cold. Location was good and hotel itself was reasonable.
Stayed 1 night in Jul 2025

8/10 Good

Karon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, great staff. Rooms were nice, roomy, and quiet. Very happy with our stay. Not in the heart of everything but a short drive will get you to the harbour and marinas.
Stayed 1 night in Jul 2025

8/10 Good

Young ho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

kim

Stayed 3 nights in Jul 2025

6/10 Okay

Lois

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was friendly and the room was updated. The car rental attached to the hotel and zero amenities in the hotel was disappointing. The surrounding area felt unsafe with drug paraphernalia lying around.
Stayed 4 nights in Jul 2025

6/10 Okay

Bonita

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

6/10 Okay

kim

Liked: Cleanliness
Disliked: Staff & service
They were advertising daily housekeeping but there wasn`t any. Only had coffee for 2 cups of coffee for 2 people for 3 days and nowhere to buy coffee within walking distance. When there is no breakfast it is expected that they leave lots of coffee for visitors to have!
Stayed 2 nights in Jul 2025

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ernie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and trustworthy staff
Stayed 3 nights in Jul 2025

10/10 Excellent

Sandra, Plainfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and a nice size. It had a fridge, microwave and a coffee / tea maker, which was very convenient. The staff was helpful, and the bus stopped right across the street from the hotel. It was a little further from downtown than I thought it would be (30+ minute walk), but I don't mind walking so that didn't bother me. The hotel charges a deposit for damages and/or smoking, which is supposed to be released 48 hours after departure. I checked out 10 days ago, and the funds still haven't been released. I know I didn't smoke or do any damage.
Stayed 4 nights in Jul 2025