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Arbutus Inn

2.0 star property

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Photo gallery for Arbutus Inn

Premium bedding, desk, iron/ironing board, free WiFi
Interior
Front of property
Interior
Business centre

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Parking included
  • Business services

Explore the area

View in a map
2898 Douglas St, Victoria, BC, V8T4M9
  • Place, Government Street
    ‪4 min walk‬
  • Place, MayFair Shopping Centre
    ‪6 min walk‬
  • Place, Save-On-Foods Memorial Centre
    ‪17 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(62 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(62 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(29 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

8.6 out of 10
Excellent
(61 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Kitchen

9.6 out of 10
Exceptional
(18 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Kitchen

Room, Multiple Beds, Kitchen | Shared kitchen | Fridge, microwave, coffee/tea maker

Room, Multiple Beds, Kitchen

9.0 out of 10
Wonderful
(16 reviews)
  • 18 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | Premium bedding, desk, iron/ironing board, free WiFi

Basic Room, 1 Double Bed

7.6 out of 10
Good
(17 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Double Bed

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About this property

Arbutus Inn

Hotel with free parking, near Victoria Harbour
A 24-hour front desk, a computer station and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine.
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Arbutus Inn. During your stay, you're just a quick walk from Government Street. Features include free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Amenities include a computer and a vending machine
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute drive from Victoria Harbour and 5 minutes from Victoria Clipper Ferry Terminal
Arbutus Inn offers its guests a vending machine. A computer station is on site and WiFi is free in public spaces. Free self parking is available.

This Victoria hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Arbutus Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 809 out of 1649 reviews
Rating 8 - Good. 577 out of 1649 reviews
Rating 6 - Okay. 163 out of 1649 reviews
Rating 4 - Poor. 52 out of 1649 reviews
Rating 2 - Terrible. 48 out of 1649 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Travelled with family
Liked: Staff & service, amenities
Desk clerk took our bags up the stairs as there is no elevator. She didn’t have to do that so we were very appreciative. The room was quite warm but the a/c worked to keep it cool. Overall, good experience.
Stayed 1 night in Aug 2025

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the smooth process for checking in, as we were too late to be able to take advantage of the concierge service. Because we were late, parking was a challenge - but we did find a spot around the corner, a short walk away. I appreciated the thoughtful touches, such as a guest kitchen and a comfortable common area with coffee and tea. Very clean, quiet, and beautiful.
Stayed 1 night in Aug 2025

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like that you can take the bus straight down to downtown Victoria in 10 minutes right near the inn stop.
Stayed 2 nights in Aug 2025

8/10 Good

Jackie

Stayed 3 nights in Aug 2025

10/10 Excellent

THUY

Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Not fancy but well maintained for and clean. Helpful staff.
Stayed 1 night in Aug 2025

8/10 Good

HENG

Liked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Cecil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low fee
Stayed 1 night in Aug 2025

8/10 Good

Marie-Helene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was on the smaller side but clean and confortable, and a good price. Another mirror closer to the front door would be a nice addition. The front staff was quite helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Mira, Edmonton

Stayed 4 nights in Aug 2025

10/10 Excellent

Regina

Travelled with family
Liked: Staff & service, property conditions & facilities
Very responsive
Stayed 2 nights in Aug 2025

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room nice and clean ,friendly environment
Stayed 1 night in Aug 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Close to harbour and downtown. No issues checking in.
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and sparkling clean. Friendly staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Very comfortable beds, big rooms with fridge and microwave. 3 level but no elevator. Lobby on second floor
Stayed 2 nights in Aug 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem!
Stayed 1 night in Aug 2025

10/10 Excellent

Bridget

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good price for a good room. Nothing fancy, clean and quiet. Would stay here again.
Stayed 3 nights in Aug 2025

8/10 Good

Edwin

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had everything we needed.

Three nights for an event. It was a convenient and safe place to park the car while we walked to our venue. Walkable restaurants in the area. The room was tight for three adults, but we are family and were not in the room much. The room was clean and bathroom looked newly renovated. Friendly staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

jean francois

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for work. Near downtown. easy to find. quiet.
Stayed 1 night in Aug 2025

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel (not-so-close) DT Victoria

Great hotel, swift check in, friendly reception, neat and fragrant lobby, free parking with security cameras, clean room, comfy bed, working a/c, tv and internet. Everything was great, we enjoyed our stay. You can walk downtown if you'd like but it's a bit of ways and you'll pass by sketchy areas. The people won't typically bother you but be mindful and careful with belongings and oneself. Otherwise just drive to anywhere you want to go. Hotel-wise, fair pricing for quality and location. Will stay again next time in the area 🙂
Stayed 2 nights in Aug 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, very convenient! Close to everything.
Stayed 6 nights in Aug 2025

6/10 Okay

James Alexander

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location

Nice hotel, clean and tidy. Convenient location.
Stayed 2 nights in Aug 2025

10/10 Excellent

Daleep

Stayed 1 night in Aug 2025