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Best Western Hotel Madan

3.0 star property

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Photo gallery for Best Western Hotel Madan

Breakfast, lunch, dinner served; international cuisine
Standard Room, 1 King Bed, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior
View from property
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

View in a map
Av. Madero Zona Luz, Centro, Villahermosa, TAB, 86000
  • Villahermosa Market
    ‪12 min walk‬
  • Tomas Garrido Canabal Park
    ‪3 min drive‬
  • La Venta Museum-Park
    ‪3 min drive‬
  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Best Western Hotel Madan

Suburban hotel with free breakfast and 24-hour business centre
This smoke-free hotel features a restaurant, a 24-hour business centre and a conference centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a meeting room and concierge services.
Best Western Hotel Madan offers 40 air-conditioned accommodations with a safe and coffee/tea makers. Cable televisions are provided.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Best Western Hotel Madan, you're just a quick walk from Torre del Caballero. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Enjoy a bite to eat at Madan Restaurant, a family restaurant that serves international cuisine
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 15-minute walk of Torre del Caballero and Villahermosa Market
  • Airport pick-up shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a 24-hour business centre, meeting rooms, and coworking spaces. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Best Western Hotel Madan also features tour/ticket assistance, concierge services, and laundry facilities. Free self parking is available.

This 3-star Villahermosa hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 11:00 AM.
Madan Restaurant – This family restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free 24-hour offsite parking within 15 metres
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Madan Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre
  • Coworking space
  • Meeting room

Outdoors

  • In a state park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Accessible shuttle
  • Front entrance ramp
  • Lever door handles
  • Lift (254 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night, plus a deposit of USD 37 per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 19 per vehicle (maximum occupancy 4)
  • Pet deposit: USD 37 per stay
  • Pet fee: USD 25 per pet, per night
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children may not be eligible for complimentary breakfast.

Property is also known as

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Best Western Hotel Madan Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 90 out of 197 reviews
Rating 8 - Good. 54 out of 197 reviews
Rating 6 - Okay. 26 out of 197 reviews
Rating 4 - Poor. 14 out of 197 reviews
Rating 2 - Terrible. 13 out of 197 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Maria

Stayed 1 night in May 2025

10/10 Excellent

Veronica

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The is no parking in the property
Stayed 1 night in May 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Jose caleb

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 3 nights in Jan 2025

4/10 Poor

MARIA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For a Best Western Hotel, it did not meet my expectations. It is a nice old building, but it needs better maintenance
Stayed 2 nights in Dec 2024

10/10 Excellent

Jean

Travelled with partner
Disliked: Property conditions & facilities
You get what you pay for! Location is great. Hotel below, very much below normal Best Western standards! Noisy, dirty and generally a 1-star hotel in the western world!
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is downtown centro, easily accessible and there is a parkade easy to get to. Staff are friendly and great hosts.
Stayed 1 night in Nov 2024

8/10 Good

Cathy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Excellent service, but light fixture in the bathroom was too dim to see by.
Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Sonia, Coatzacoalcos

Stayed 1 night in Aug 2024

10/10 Excellent

Jose

Stayed 1 night in Jul 2024

4/10 Poor

Yamile

Travelled with family
Liked: Cleanliness
Disliked: Amenities
It is an old building so they constantly have problems with the water pipes. The day we checked in at 1pm there was no water, and so we were until 6pm Approx. The attention of front desk people wasn't so kind. Includes breakfast. The restaurant staff is quite friendly.
Stayed 1 night in Jul 2024

6/10 Okay

Alison, Philadelphia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Maria

Stayed 1 night in Apr 2024

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wished that there was more support for non-English speaking clients but otherwise the property met our expectations for a hotel in Villahormosa downtown. The hotel is across the street from the start of the upgraded walking streets with shops and eateries. We chose to dine at the hotel to be safe. We were thankful for the cafe in the hotel. All of the staff was helpful and kind even though the langauage barrier was challenging.
Stayed 1 night in Feb 2024

2/10 Terrible

HUGO, Georgetown

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I make a hotel reservation thru Expedia I get the worst room the hotel has. And this time it was the same thing. First, the check in it took over an hour to get a room. They need it to get paid first by Expedia. Then I was giving a noise room on the second floor. it seems the hotel air conditioning system was outside the room. I asked for another room and Francisco gave me a room facing the local bars. The loud music didn’t stop until 5am. We got out of the hotel a left at 6am. Horrible place.
Stayed 1 night in Jan 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Eduardo, Mission

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facilities were very clean and staff amazing.
Stayed 1 night in Jul 2023

10/10 Excellent

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service
The prpoerty is nice🙃...very secure. There's a security guard 24/7. The restaurant has a good menu and the service is excellent. Hot water, the elevator, the house keepers and AC worked well all the time. Great downtown location. Plan to do your activities early. At night many bars open and that brings a different scenario, overall, I would stay there again, I do recommendations it.
Stayed 2 nights in Feb 2023

8/10 Good

ÁNGEL

Stayed 1 night in Dec 2022

10/10 Excellent

Yves, Laval

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As we say in the business: Location, Location, Location. This hotel is extremely well situated. Street that are people only abound. Stores and stores. Restaurant even if not great ones. The zocalo is 2 street corners away. You are in the center of the center. This hotel has everything: food, bar, reception. I enjoyed this trip at this hotel.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

4/10 Poor

Cristian, Hattiesburg

Travelled with partner
Disliked: Property conditions & facilities
I’m make my booking for two rooms, on my Expedia app apear the two room. At the hotel only apear one room, the room had an unpleasant odor, and hair in the shower

4/10 Poor

Adrian

Disliked: Staff & service, property conditions & facilities, room comfort

Do not recommend it.

Front desk charged us even though we prepaid for the room. I did not remember because it was a multiple stop trip, so I paid.Staff was horrible, Mariana needs A LOT of training. Room smells like cigarettes because people smoked in the room and left the cigarette butts by the window.Mattress was old, towels smelled like smoke too. Nobody seems to know what is going on. The only area in which the hotel was excellent, was the friendly and very helpful waiter at the breakfast. I will hire him any day!!!!
Stayed 1 night in Jul 2022

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

Decent economic hotel. I appreciated the air conditioning as the city was very hot and humid. I’m traveling with 2 small dogs and the hotel was very accommodating. I didn’t care for the city if Villahermosa, very dirty and not pet friendly. Naturally, I spent all my time in the hotel.
Stayed 2 nights in Jul 2022