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Novotel Viña del Mar

4.0 star property

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Photo gallery for Novotel Viña del Mar

Exterior
Sun deck
Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Superior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Calle 6 N 745, Vina del Mar, Valparaiso, 2520000
  • Place, Acapulco Beach
    ‪12 min walk‬
  • Place, Mall Marina
    ‪12 min walk‬
  • Place, Vina del Mar Casino
    ‪15 min walk‬

Room options

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(46 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(25 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

9.2 out of 10
Wonderful
(15 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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View from property
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Vina del Mar
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 648 reviews
The price is €79
17 May - 18 May
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About this property

Novotel Viña del Mar

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site. Housekeeping is available on request.
Novotel Viña del Mar offers 141 accommodations with minibars and a safe. 50-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Novotel Viña del Mar. During your stay, you're just a quick walk from Museo de Arqueología e Historia Francisco Fonck. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a poolside location while dining at Veranda
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance, a porter and luggage storage
  • On-site recreation includes a gym and a sauna
  • Within a 15-minute walk of Acapulco Beach and Mall Marina
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Novotel Viña del Mar offers its guests a kids' pool, an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 5 meeting rooms. Event space at this hotel measures 2928 square feet (272 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Novotel Viña del Mar. Self parking is free.

This 4-star Vina del Mar hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Veranda – This poolside restaurant serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Gourmet Bar – This bar specialises in local cuisine and serves breakfast, brunch and light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 19 for adults and USD 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Gourmet Bar
  • Veranda

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • In-room cot
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (2,928 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 14 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 22 per pet, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 19 for adults and from USD 19 for children
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 22 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Vina Mar Hotel Vina del Mar
Novotel Vina Mar Hotel
Novotel Vina Mar Vina del Mar
Novotel Vina Mar
Novotel Viña del Mar Hotel
Novotel Viña del Mar Vina del Mar
Novotel Viña del Mar Hotel Vina del Mar

Novotel Viña del Mar Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 258 out of 440 reviews
Rating 8 - Good. 112 out of 440 reviews
Rating 6 - Okay. 34 out of 440 reviews
Rating 4 - Poor. 20 out of 440 reviews
Rating 2 - Terrible. 16 out of 440 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were fine, clean and spacious. Breakfast had a limited offering particularly with the fruit. The staff were courteous but a few smiles would have been welcome. Hotel is in a good location for beach and restaurants.
Stayed 4 nights in Jan 2026

10/10 Excellent

Gabriel

Stayed 2 nights in Nov 2025

10/10 Excellent

Guillermo

Stayed 1 night in Jan 2026

8/10 Good

Jessie

Disliked: Amenities
Ok room, good location, great breakfast, bad shower, it sprinkled all over the floor, bathroom was always flooded, we called them , all they did was give us extra towels for the floor
Stayed 2 nights in Jan 2026

10/10 Excellent

Robert

Stayed 1 night in Jan 2026

10/10 Excellent

Silvio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, easy coming and going, good parking.
Stayed 1 night in Dec 2025

10/10 Excellent

HIROKI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent
Stayed 2 nights in Nov 2025

8/10 Good

Milton

Liked: Staff & service, property conditions & facilities
The manager Francisca was very accommodating when we had a problem with the AC . She also went out of her way to make sure we were happy . Good experience!!
Stayed 10 nights in Nov 2025

10/10 Excellent

Shane

Stayed 3 nights in Dec 2025

10/10 Excellent

Jesus Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good
Stayed 4 nights in Nov 2025

10/10 Excellent

Efrain

Stayed 3 nights in Nov 2025

6/10 Okay

Alexander

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
los perrros no estan permitidos en el restaurant, uno debe tomar desayuno o cenar en la terraza ahi hace frio, se supone que el hotel es pet friendly
Stayed 1 night in Oct 2025

10/10 Excellent

Roberto, Las Condes

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient rate and location
Stayed 1 night in Aug 2025

10/10 Excellent

Malisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio, buena comida en el restaurante
Stayed 6 nights in May 2025

6/10 Okay

Magdalena

Travelled with family
Liked: Property conditions & facilities
Novotel in Viña Del Mar has no English Channel news at all which is very disappointing. Staff are very friendly & helpful. Food in the restaurant is very good. Shower glasses needs attention.
Stayed 2 nights in Mar 2025

10/10 Excellent

Eric, Washington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property because it is within walking distance of the supermarkets. The room is very spacious, with an incredible partial ocean view. However, the restaurants could improve attentiveness to lunch and dining options when serving. The food was okay, but I hope to see some flavor enhancements. Overall, it is a great place to stay in Vina del Mar.
Stayed 1 night in Mar 2025

10/10 Excellent

Guillermo

Stayed 3 nights in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

2/10 Terrible

Robert

Liked: Room comfort

Grossly over priced and mismanaged.

The hotel offers a kettle yet only two sachets of coffee and no creamer for a 9 night stay. On arrival I asked reception for creamer and they sent me 6 blocks to a supermarket. The following morning reception again I asked for coffee once again they sent me to the supermarket. The air-conditioning is quite yet the traffic noice is overpowering. The pool and deck area are pleasant.Breakfast below average unless you like eggs. Beware cleaners will not clean your room if you are inside a lot of sex predators apparently. They roll up at 5.30 pm and demand you leave your room which I refused as I was getting in the shower. Room did not get cleaned for 3 days despite me informing reception at 9am and 1 pm I was going out therefore good time to clean the room needless to say it did not happen. With no explanation money appears to have gone missing from my room this was almost a week ago. I asked to speak to the manager to no avail all I was told they are aware. Since leaving I have sent two emails and no response. It is clear the manage do not have an idea how a hotel functions. Guests being sent to a supermarket to get milk cleaners demanding you leave your room. I did stay at the Novotel in Phu Quoc Vietnam in December and it was excellent I thought I would book Novotel in Vina del Mar a mistake on my part.
Stayed 6 nights in Feb 2025

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is very good. Plenty of restaurants and things to do nearby.
Stayed 4 nights in Nov 2024

10/10 Excellent

FRANCISCA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, atencion, habitacion, ubicacion, desayuno. Lo único extraño es que solo puedes encender la luz del baño si enciendes la de toda la pieza, no se si fue una pifia de esta pieza puntualmente, pero por nuestra corta estadia ni preguntamos.
Stayed 1 night in Jan 2025