6/10 Okay
Elena
Travelled with family
24 Aug 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very convenient location for GW families. Room was very spacious, with a well equipped kitchenette. The room and property is a bit drab, with dark rugs, but generally comfortable. The pillows are very thick, and no alternative pillows are available, leaving me with a stiff neck each morning. The tub did not drain properly and I requested that maintenance take a look. Same issue the next day, water up to my ankles during a quick shower, so I guess they couldn't fix it. Staff was generally nice, however despite the fact that I requested a late check out and was told I could only have an additional half hour because they were very busy (this was enough for me), at 12:19 I received a call from the operations manager telling me that check out was at noon and I was late checking out. Once she allowed me to speak I explained that I had asked for a late check out and was given 30 minutes. She said that she had checked with the front desk and found no notes and had told staff not to allow any late check outs that day, implying that I was lying, then telling me I had 10 minutes to leave the room or she would charge me a late fee. As I was preparing to leave by 12:30 anyway, I grabbed my items and went to check out. I confirmed with the lady working the front that she had indeed given me a late check out. There honestly wasn't a need to threaten a charge or imply I was lying. Comfortable room, great location for me, but not sure if I'd stay there again.
Elena
Stayed 2 nights in Aug 2025