See all properties

Hotel Indigo West Chester - Downtown by IHG

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Indigo West Chester - Downtown by IHG

Exterior
Point of interest
Free WiFi, bed sheets
Exterior
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pet-friendly
  • Free WiFi
  • Business services

Explore the area

Map
39 E.Gay Street., West Chester, PA, 19380
  • West Chester University of Pennsylvania
    ‪9 min walk‬
  • Chester County Hospital
    ‪17 min walk‬
  • QVC Studio Park
    ‪7 min drive‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪39 min drive‬

Room options

View all photos for Room, Multiple Beds, Roll-in Shower (Mobility Accessible)

Free WiFi, bed sheets

Room, Multiple Beds, Roll-in Shower (Mobility Accessible)

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds

Free WiFi, bed sheets

Standard Room, Multiple Beds

  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Accessible (Communications Accessible)

Free WiFi, bed sheets

Standard Room, Multiple Beds, Accessible (Communications Accessible)

  • 44 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Corner

Free WiFi, bed sheets

Standard Room, 2 Queen Beds, Corner

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Free WiFi, bed sheets

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Mobility Accessible)

Free WiFi, bed sheets

Suite, 2 Queen Beds, Accessible Bathtub (Mobility Accessible)

  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Free WiFi, bed sheets

Premium Room

  • 28 sq m
  • Sleeps 2
  • 1 Single Bed

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Corner

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications Accessible)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Free WiFi, bed sheets

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible Bathtub (Mobility Accessible)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Corner

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property – evening/night

Hotel Warner

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
4.5 out of 5, Wonderful, (894)
The price is €155
for 1 room
includes taxes & fees
15 Jun - 16 Jun
Hotel Warner

About this property

Hotel Indigo West Chester - Downtown by IHG

Hotel in West Chester with 24-hour fitness centre and 24-hour business centre
A 24-hour fitness centre, a 24-hour business centre and a business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include express check-in and express check-out.
Hotel Indigo West Chester - Downtown by IHG offers 108 accommodations. This West Chester hotel provides complimentary wireless Internet access.
Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at Hotel Indigo West Chester - Downtown by IHG, you're just a quick walk from Chester County Historical Society. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free WiFi
  • Amenities include a 24-hour business centre, 2 meeting rooms and a lift
  • On-site recreation includes a 24-hour gym
  • Steps from Chester County Historical Society and Pipers Way
  • Dogs welcome for a fee
WiFi is free in public spaces. Business amenities include a 24-hour business centre and 2 meeting rooms. Hotel Indigo West Chester - Downtown by IHG also features a 24-hour fitness centre, express check-in, and express check-out.

This 3.5-star West Chester hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Things to do

  • 24-hour gym

Business services

  • 2 meeting rooms
  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 10.00 per day (10.00 mi away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

Property is also known as

Indigo West Chester By Ihg
Hotel Indigo West Chester Downtown
Indigo West Chester Downtown an IHG Hotel
Hotel Indigo West Chester - Downtown by IHG Hotel
Hotel Indigo West Chester - Downtown by IHG West Chester
Hotel Indigo West Chester - Downtown by IHG Hotel West Chester

Hotel Indigo West Chester - Downtown by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 46 reviews
Rating 8 - Good. 7 out of 46 reviews
Rating 6 - Okay. 4 out of 46 reviews
Rating 4 - Poor. 0 out of 46 reviews
Rating 2 - Terrible. 2 out of 46 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

ALAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was brand new and very clean!
Stayed 1 night in Feb 2025

10/10 Excellent

James

Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West chester

Great hotel in a cute area. Will definitely stay here on my next business trip
Stayed 2 nights in Feb 2025

10/10 Excellent

Brandon, YORK

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
NA
Stayed 1 night in Feb 2025

10/10 Excellent

Virginia

Stayed 1 night in Feb 2025

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had a major issue at another local hotel that had complete power outage. Hotel Indigo was the only other option in town. At twice my planned budget, I wasn’t thrilled but accepted it as an adequate alternative. Didn’t arrive at the property to check in until around 2am Feb 17 2025. Finally get settled in, fall asleep, only to be BARGED in on by cleaning service at 7:50am without so much as a knock on the door. Completely outrageous and has never happened in my entire life. Couldn’t even get a full night’s rest, and decided to check out early since my sleep was ruined (only thing I’m using the hotel for). Brought up this issue to front desk upon checkout and they could not have been more nonplussed. Decent property, decent room, terrible customer service. Avoid
Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful very very clean hotel and rooms highly recommend if visiting this area center of everything too !!
Stayed 1 night in Feb 2025

6/10 Okay

Yvonne

Travelled with family
Stayed 2 nights in Feb 2025

10/10 Excellent

Karen, Somers Point

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a historic flare. It is located right in the heart of West Chester. It’s convenient location allows you to walk to great restaurants and shopping. Highly recommend!
Stayed 1 night in Feb 2025

8/10 Good

Mary Kay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New & Beatiful, but needs to work some things out.

The hotel hadn't been open long, so still trying to work some things out. The offer coffee and pastries in the lobby since their coffee cart area & restaurant don't open until Feb 3. Unless the bakery doesn't deliver, then there seems to be no one who can remedy that. I checked in on Monday. Checked out on Friday. No housekeeping even once. I asked at the desk on Thursday after I got back from work for the evening and the unhelpful front desk person said "Sorry. We are still working that out. We don't know if it will be after 2 or 3 days." I said I'd been there longer than that and she said "we are still working it out." No offer of towels, more coffee pods, nothing to remedy the situation or make up for my lack of service. On the positive side it is brand new, smells brand new, is beautifully decorated and I LOVE the in room Nespresso, if I had more than 2 pods my whole stay. I know it will get better, I was just disappointed.
Stayed 4 nights in Jan 2025

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost there!

Hotel is in the middle of a soft opening. Location is great. Service is excellent. Room was quiet. Parking garage next door. Can't wait till restaurant opens next to lobby. Will go there again as I go to West Chester 8-9 times a year.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jessica

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous Modern Hotel with small town charm

The hotel has just opened up, and with more amenities to come soon, it would have been a PERFECT stay. Will definitely come back- Staff was incredibly nice, bed was super comfortable, and it was nice and quiet!
Stayed 2 nights in Jan 2025