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Hotel Indigo West Chester - Downtown by IHG

3.5 star property

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Photo gallery for Hotel Indigo West Chester - Downtown by IHG

Restaurant
Standard Room, 2 Queen Beds, Corner | Free WiFi, bed sheets
Exterior
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Pet-friendly
  • Free WiFi
  • Business services

Explore the area

View in a map
39 E.Gay Street., West Chester, PA, 19380
  • Place, Chester County Historical Society
    ‪2 min walk‬
  • Place, West Chester University of Pennsylvania
    ‪9 min walk‬
  • Place, Chester County Hospital
    ‪17 min walk‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Free WiFi, bed sheets

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible (Communications)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Corner

Free WiFi, bed sheets

Standard Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Free WiFi, bed sheets

Suite, 1 King Bed, Corner

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Free WiFi, bed sheets

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible (Communications)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Accessible (Communications)

Free WiFi, bed sheets

Standard Room, Multiple Beds, Accessible (Communications)

  • 44 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Corner

Free WiFi, bed sheets

Standard Room, 2 Queen Beds, Corner

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Roll-in Shower (Mobility Accessible)

Free WiFi, bed sheets

Room, Multiple Beds, Roll-in Shower (Mobility Accessible)

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds

Free WiFi, bed sheets

Standard Room, Multiple Beds

  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

Free WiFi, bed sheets

Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Free WiFi, bed sheets

Premium Room

  • 28 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room

Free WiFi, bed sheets

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 Single Bed

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About this property

Hotel Indigo West Chester - Downtown by IHG

Hotel in West Chester with 24-hour fitness centre and 24-hour business centre
A 24-hour fitness centre, a 24-hour business centre and a business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include express check-in and express check-out.
Hotel Indigo West Chester - Downtown by IHG offers 108 accommodations. This West Chester hotel provides complimentary wireless Internet access.
Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at Hotel Indigo West Chester - Downtown by IHG, you're just a quick walk from Chester County Historical Society. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free WiFi
  • Amenities include a 24-hour business centre, 2 meeting rooms and a lift
  • On-site recreation includes a 24-hour gym
  • Steps from Chester County Historical Society and Pipers Way
  • Dogs welcome for a fee
WiFi is free in public spaces. Business amenities include a 24-hour business centre and 2 meeting rooms. Hotel Indigo West Chester - Downtown by IHG also features a 24-hour fitness centre, express check-in, and express check-out.

This 3.5-star West Chester hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Things to do

  • 24-hour gym

Business services

  • 2 meeting rooms
  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 10.00 per day (10.00 mi away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Indigo West Chester By Ihg
Hotel Indigo West Chester Downtown
Indigo West Chester Downtown an IHG Hotel
Hotel Indigo West Chester - Downtown by IHG Hotel
Hotel Indigo West Chester - Downtown by IHG West Chester
Hotel Indigo West Chester - Downtown by IHG Hotel West Chester

Reviews

Hotel Indigo West Chester - Downtown by IHG Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 85 out of 103 reviews
Rating 8 - Good. 10 out of 103 reviews
Rating 6 - Okay. 5 out of 103 reviews
Rating 4 - Poor. 0 out of 103 reviews
Rating 2 - Terrible. 3 out of 103 reviews

Reviews

10/10 Excellent

Sheryl

Stayed 2 nights in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new facility within walking distance of several dozen restaurants bars ice cream parlors etc! Parking is off site but next door. The hydration station in the lobby was a huge hit and utilized heavily after walking in 91 temps to restaurants etc. yummy fruit waters created by the barista in the coffee shop were a huge hit! Better than popcorn!
Stayed 4 nights in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel!
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around, just a beautiful hotel! Don’t miss the basement Speakeasy!
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful seafood restaurant. This is a hotel for foodies! Wonderful.
Stayed 2 nights in Jul 2025

6/10 Okay

Keith

The walls are thin and the ac units are quiet so you can hear a lot of noise from other rooms and floors
Stayed 1 night in Jul 2025

10/10 Excellent

Hunter

Stayed 1 night in Aug 2025

8/10 Good

Juliet

Liked: Cleanliness, staff & service, amenities
Isolation
Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 1 night in Jul 2025

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

S

What a joke!!! They may have given the place a facelift, but they didn’t change the plumbing and or sound proofing the hotel. Every time the toilet would flush, it was like a tsunami. I’ve never witnessed anything so LOUD!!!!!!! You can hear everything that goes on. All night long after wedding partying!!! I had to call front desk to help!!!! They were rude too!!! Never again!!!! Can’t get coffee before 6:30am on weekends… 👎
Stayed 2 nights in Jul 2025

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

JoEllen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! All the basic things were excellent and beyond the standard of many hotels (bed, furniture, bathroom, soaps/shampoos). The staff is wonderful, they were so friendly and accommodating. The building, and architecture really make this place special. We stayed in a corner room, and our room had a fantastic view. The speakeasy in the basement is a really sweet spot, we got there just in time, because there was a line to get in. They make sure the bartender doesn't get overwhelmed with too many people all at once. It really helps make the experience more enjoyable. Cocktails were delicious. We ate at the seafood restaurant and it was delicious, and the service was excellent, and they seem to have a great system in place to get food to tables quickly. The location is perfect, so easy to walk to places. It was a weekend, so the street was closed for additional outdoor dining. Such a charming area. We found a place around the corner, SlowHand, they had live music, we loved it there too.
Stayed 1 night in Jul 2025

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great team.
Stayed 1 night in Jul 2025

10/10 Excellent

Mike

Travelled with family
Liked: Amenities
Location was great very walkable. Staff were very helpful and pleasant.
Stayed 1 night in Jul 2025

10/10 Excellent

Eric

Business traveller
Liked: Amenities
The staff and owner are fantastic!!
Stayed 1 night in Jun 2025

10/10 Excellent

leah

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved everything about it. It was clean and very funky. The staff was magnificent and on the weekend they block off the streets.
Stayed 1 night in Jul 2025

10/10 Excellent

Megan

Stayed 2 nights in Jun 2025

10/10 Excellent

stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great. One issue with this brand is they do not have a makeup mirror. Also it was very noisy could hear people above us and there was a Lax tournament going on and kids were running all over the hallway was just full of sound kids. But we would definitely go back but next time with earplug.
Stayed 2 nights in Jun 2025

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Janet

Liked: Cleanliness
Stayed 2 nights in Jun 2025

10/10 Excellent

Piunik

Stayed 2 nights in Jun 2025

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new hotel!
Stayed 2 nights in Jun 2025