2/10 Terrible
Nicole
2 Sept 2025
Reserved a suite for several hundred dollars minutes before trying to check in - was turned away and refused a refund due to having only my digital ID, since my physical one was stolen 2 days ago while traveling. Not only was this information not disclosed anywhere, including the booking screen, the supervisor lied and told me it was a law that I must possess my physical ID due to it being a casino - it is definitely not a law. Digital ID through state apps IS legal ID. (I’m also here only to sleep before returning to the road.) The internet confirmed, Expedia confirmed, and the casino/resort across the street (linked by skyway even) was happy to take my digital ID. A representative from Expedia tried to mediate the issue, but the supervisor told them too bad, they don’t care. Since the policy was not disclosed anywhere, and there was no way for us to know this is straight up theft. steer clear. This casino has zero regard for your safety & no interest in serving anyone but themselves. Further adding insult to injury by trying to lie to cover up their greed.. A large portion of their parking lot was also caution taped off, which came off as seedy and suspicious. go absolutely anywhere else
Nicole
Stayed 1 night in Sep 2025






















