2/10 Terrible
Stephanie
Travelled with family and small children
12 Aug 2025
Disliked: Amenities, property conditions & facilities
I had called a few days earlier for an early check in. Receptionist told me she would note the reservation but can't garuntee. We did get early check in & she remembered my request - yay! But there was a $20 charge that I wasn't told about. No worries, went up to the effieciency with my sis & 2 kids - AC unit in the living room not working, during a heat wave (96 degrees @ 6pm). I told the desk, she said maintenance would come in 2 hours, and asked if we had a fan- Yes, a stand up fan blowing hot air. After the beach, no one had come yet. Went to dinner, returned....STILL no one had come. Went to the desk, asked for compensation but since it was a 3rd party reservation, they can't do that. I was begrudgingly given a credit for the early check in since I had paid at the desk & late check out. The next day, the receptionist said that a new AC had been ordered and was due in 2 days....but if maintenance never came, HOW DID THEY KNOW IT WAS BEYOND REPAIR??? My conclusion is that they KNOWINGLY put 4 people (who would need both the bedroom and the living room for sleeping) in a room with a broken AC unit. I should have been offered a room change but I guess that was out of the question. Also, pool area had trash laying around, stepped on a maintenance cover and nearly fell in bc the cover came off. Glass window in room had HUGE crack that was taped. NEVER will stay here again.
Stephanie
Stayed 1 night in Jul 2025
