4/10 Poor
Kevin, Surprise
Travelled with partner
20 Feb 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth & straight forward. Assigned Room 3 & maybe that was all that was left but this room was really bad. My hotel / motel standards are not very high but I expect a clean & safe place to lay my head. The reviews were really good on this place but I was surprised based on our experience. Right away I realized there was blood smeared down the side of the mattress box so I proceeded to use the restroom where I saw blood drops on the toilet lid & unidentifiable substances all over the toilet paper roll that was “ready for use”. Towels hung up had an odd smell as well as several “pubic region hairs” on them. The toilet was definitely not cleaned prior to our arrival, it was so crusty around the lid & was very noticeable. We tried to hang in there, couldn’t even do that so we went to go to the office but nobody was there. We went to dinner to find alternative lodging last minute and came back to speak to staff. At 8pm the front office was locked up & the mgr that checked us in, leaped out of his truck parked in front of our room & said “no vacancy!” We told him we wanted to check out early & request a refund for the 2nd night if possible. Dude was so high, he just took our key & said “call corporate and ask them”. No receipt, no check out paper, nothing. Called and spoke to an owner Antonio, he said to call Expedia so now I’m dealing with that. Stay with caution, even for a low nightly price, it wasn’t worth the $60 per night. Or maybe this room is just neglected.
Kevin
Stayed 2 nights in Feb 2025