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Hilton Garden Inn Winston-Salem/Hanes Mall

3.0 star property

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Photo gallery for Hilton Garden Inn Winston-Salem/Hanes Mall

Lobby
Lobby
Exterior
Premium bedding, down duvets, Select Comfort beds, desk
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Room service
  • Pet-friendly
  • Gym

Explore the area

Map
1325 Creekshire Way, Winston-Salem, NC, 27103
  • Hanes Mall
    ‪4 min drive‬
  • Novant Health Forsyth Medical Center
    ‪5 min drive‬
  • Wake Forest University Baptist Medical Center
    ‪8 min drive‬
  • Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down duvets, Select Comfort beds, desk

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, Select Comfort beds, desk

Room, 1 King Bed

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, Select Comfort beds, desk

Room, 2 Queen Beds

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Premium bedding, down duvets, Select Comfort beds, desk

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, down duvets, Select Comfort beds, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn Winston-Salem/Hanes Mall

Hotel with free parking, near Hanes Mall
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business centre and coffee/tea in a common area.
Hilton Garden Inn Winston-Salem/Hanes Mall offers 112 accommodations with iPod docking stations and coffee/tea makers. Select Comfort beds feature down duvets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels, pay-per-view films and Netflix. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Winston-Salem/Hanes Mall. During your stay, you'll be within walking distance of Bowlero Winston-Salem. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 3 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from Hanes Mall and 5 minutes from Novant Health Forsyth Medical Center
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 3 meeting rooms.

A computer station is on site and WiFi is free in public spaces. The business-friendly Hilton Garden Inn Winston-Salem/Hanes Mall also features a 24-hour fitness centre, coffee/tea in common area, and a fireplace in the lobby. Self parking is free.

This 3-star Winston-Salem hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Great American Grill – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night); free wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool access ramp on site
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Hulu
  • IPod dock
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 for adults and from USD 6.95 for children
  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Hilton Garden Inn Winston-Salem/Hanes Mall
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Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
Hilton Garden Inn Winston-Salem/Hanes Mall Winston-Salem
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel Winston-Salem

Hilton Garden Inn Winston-Salem/Hanes Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 412 out of 674 reviews
Rating 8 - Good. 154 out of 674 reviews
Rating 6 - Okay. 58 out of 674 reviews
Rating 4 - Poor. 27 out of 674 reviews
Rating 2 - Terrible. 23 out of 674 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a good stay

The room was nice and secure.
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Stayed 2 nights in Feb 2025

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so nice and kind. Probably the best staff I have ever had at a hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was short -very nice lady waited on us at the bar
Stayed 1 night in Feb 2025

10/10 Excellent

Tammy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Hilton Garden Inn Winston-Salem/Hanes Mall, and I couldn't be more pleased with my experience! From the moment I arrived, the staff was welcoming and attentive, making the check-in process smooth and efficient. The room was clean, spacious, and well-appointed, providing a comfortable retreat after a long day. I especially appreciated the cozy bed and modern amenities, which made my stay feel like a home away from home. Overall, my stay was exceptional, and I highly recommend the Hilton Garden Inn Winston-Salem/Hanes Mall to anyone visiting the area. I look forward to returning on my next trip! Thank you for a wonderful stay!
Stayed 1 night in Feb 2025

10/10 Excellent

Khalida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

William Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Jan 2025

10/10 Excellent

Diego

Stayed 6 nights in Jan 2025

10/10 Excellent

Vance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay!! Will definitely stay here again. Breakfast was not good but everything else was great.
Stayed 2 nights in Dec 2024

4/10 Poor

Abigail

Stayed 1 night in Jan 2025

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend stay

Great location
Stayed 2 nights in Nov 2024

10/10 Excellent

Kimberly

Stayed 1 night in Aug 2024

10/10 Excellent

Vincent

Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable

Their renovations are complete. Of the places I stayed at this time, this one had the most comfortable bed. I wish they had Reelz TV station. The person who checked me in didn't mention breakfast. They at least used to have breakfast.
Stayed 3 nights in Nov 2024

2/10 Terrible

Karina, Fayetteville

Travelled with family
Liked: Cleanliness, property conditions & facilities
Requested a pack n play since the morning of checking in and was told it would be ready at check in. When we arrived at the hotel, without our pack n play for my one year old since the hotel promised one, we were disappointed to hear that front desk didn’t even know they had them, had no idea if they had them. So we are left with no pack n play and a bad night of sleep with a one year old. Not the kind of night I expected.
Stayed 1 night in Nov 2024

10/10 Excellent

richard

Great place
Stayed 1 night in Nov 2024

10/10 Excellent

Jeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and awesome staff
Stayed 4 nights in Nov 2024

10/10 Excellent

LaShawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Our stay was excellent! I was able to check in early and find a cart right away which made bringing my things to my room smooth. Front desk was very polite and professional. Our room was nice and clean. I would definitely stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and friendly. Beautiful area surrounded by department stores and restaurants. Nice gym to do workout. Enjoyed our stay!
Stayed 2 nights in Nov 2024

4/10 Poor

Shelly

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jason

Stayed 1 night in Oct 2024

10/10 Excellent

Lynnette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Convenient. Clean.
Stayed 1 night in Oct 2024