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New Heaven Hôtel

4.5 star property

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Photo gallery for New Heaven Hôtel

Comfort Room | Pillow-top beds, in-room safe, individually decorated
Comfort Room | Pillow-top beds, in-room safe, individually decorated
Reception
Front of property
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Rte de Melen, Yaoundé, Région du Ctre
  • Place, Art Museum
    ‪5 min walk‬
  • Place, University of Yaounde
    ‪6 min walk‬
  • Place, Musée d'Art Camerounais
    ‪3 min drive‬
  • Airport, Yaounde (NSI-Nsimalen Intl.)
    ‪20 min drive‬

Room options

View all photos for Comfort Room

Comfort Room | Pillow-top beds, in-room safe, individually decorated

Comfort Room

10.0 out of 10
Exceptional
(1 review)
  • 20 bedrooms
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | Pillow-top beds, in-room safe, individually decorated

Deluxe Room

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Studio Suite

Executive Studio Suite | Pillow-top beds, in-room safe, individually decorated

Executive Studio Suite

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

New Heaven Hôtel

A full-service spa, a restaurant and a bar/lounge are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Other amenities include a coffee shop/cafe, coffee/tea in a common area and spa services. Change of towels is available on request
New Heaven Hôtel offers 37 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 40-inch plasma televisions come with premium satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, designer toiletries and bidets.

This Yaoundé hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Fraicheur. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
During your stay at New Heaven Hôtel, you're just a quick walk from Art Museum. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Indulge with massages at Fraicheur
  • Amenities include locker space, a business centre and 2 meeting rooms
  • On-site recreation includes a playground
  • Just a 4-minute walk from Art Museum and 12 minutes on foot from University of Yaounde
  • Free airport shuttle service
New Heaven Hôtel offers its guests a full-service spa. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. The luxury New Heaven Hôtel also features spa services, coffee/tea in common area, and concierge services. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Yaoundé hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:30 AM.
New Heaven Hôtel has a restaurant on site.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Hosted evening meal available daily for a fee of EUR 10; reservation required

Things to do

  • Full-service spa
  • Playground

Family friendly

  • Art supplies
  • Baby bath
  • Changing table
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 538 square feet of conference space
  • Business centre

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • In-room roll-in shower
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch plasma TV with premium satellite channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Hosted evening meal: EUR 10

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
New Heaven Hôtel offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

New Heaven Hôtel Hotel
New Heaven Hôtel Yaoundé
New Heaven Hôtel Hotel Yaoundé

New Heaven Hôtel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 14 out of 30 reviews
Rating 8 - Good. 10 out of 30 reviews
Rating 6 - Okay. 0 out of 30 reviews
Rating 4 - Poor. 4 out of 30 reviews
Rating 2 - Terrible. 2 out of 30 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Arinze

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff and facility
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bilingual staff with respectable amenities
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, clean and very friedly staff.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Joseph Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very courteous and professional service members. I would highly recommend this hotel to your next visit in Yaounde
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Mohamadou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and excellent services
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Jean-Baptiste

Liked: Cleanliness, staff & service
Excellent place to stay with a friendy and welcoming staff. It will be nice to have an improved gym.
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Had a very pleasant time here. Very friendly and organized staff. Breakfast buffet was great!! Good pricing. Will definitely be back…
Stayed 17 nights in Jun 2024
Verified

2/10 Terrible

Kadoch

Disliked: Cleanliness, amenities, property conditions & facilities
J
Stayed 1 night in Jan 2026
Verified

8/10 Good

Frankline

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel at a good location with good staffs

I had a great stay. I was most impressed with the free pick up service to and from the airport. The staff especially Lionel at the front desk was very helpful. She assisted me with other services like getting a local sim card and was always welcoming with a big smile. The hotel is well maintained and very clean. The breakfast was a bit disappointing but it was complimentary. Overall I recommend Heaven hotel.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Nicolaas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable Hotel to stay in. Wel equipped. Nice personel. Friendly people. Transport to the airport.
Stayed 6 nights in Oct 2023
Verified

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service
The personnel was very cordial and the hotel relatively clean for its standard. A bit noisy from the surroundings especially at night. May be they could fit in soundproofs and musquito nets at the windows.
Stayed 4 nights in Jan 2025
Verified

4/10 Poor

Liwang

Liked: Cleanliness
Disliked: Staff & service, amenities
Housekeeping sometimes is messy.
Stayed 5 nights in Jul 2024
Verified

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Free airport shuttle was not free when I reserved my room the day before arriving.
Stayed 1 night in Oct 2023
Verified

4/10 Poor

george

Disliked: Staff & service, property conditions & facilities

Complete hotel before start using.

Staff was friendly and helpful but the hotel is still undergoing repairs and made my stay very uncomfortable. TV didn't work, bathroom incomplete and hotel room has little to no supplies. Outside view from the balcony is absolutely disgusting.
Stayed 4 nights in Jul 2024
Verified

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, amenities
Le lit était la seule chose acceptable. La salle de bain, pas propre. Un trou dans le sol, sans bouchon pour la douche, ni rideaux. Des pantoufles usées pour prendre la douche. Pas de wifi, sauf au bar. Le petit dej, pouvre, triste... Ils méritent peut être 1 étoile. Dès vendredi je les demande pour la facture sans réussite.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, amenities
Excellent cadre, facile a ce deplacer dans la ville. Personel tres professionel. Electricity et eau chaude a volonté, air conditioner. Merci pour le sejour.
Stayed 4 nights in Feb 2026
Verified

4/10 Poor

GILLES

Disliked: Staff & service

Inutile de reproposer cet hotel prochainement.

Mon sejour a été plutôt profondément désagréable, surtout lorsque l'on se rend compte que le confort que l'on rencontre est très loin de la présentation. Côte information, c'était plutôt nul d'autant que lorsque nous nous sommes présenté au petit déjeuner à 10 heures du matin, il etait clos alors que nous n'avons été prévenus de rien au sujet des horaires à l'arrivée. Par ailleurs, mis à part le réceptionniste de nuit que nous avons trouvé à l'arrivée, les personnes en journée se sont montrées plutôt condescendantes au plus haut point.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Martial

Liked: Cleanliness, staff & service, property conditions & facilities
J'ai pris une suite qui était en très bon état. Belle qualité de service Equipe très réactive.
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Charles Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

merci pour tout

Malgré la breveté du séjour, une seule nuit pour une famille de 8 personnes, nous avons profité d'un excellent accueil, nos souhaits ont tous été exaucé, la navette depuis l'aéroport très bien et un chauffeur nous a accompagné de nuit pour aller manger, petit déjeuner parfait. Nous ne pouvons que recommander cet établissement et ne manquerons pas d'y retourner à l'occasion lors de nos passages à Yaoundé
Stayed 1 night in Feb 2024
Verified

8/10 Good

Frances

Stayed 12 nights in Feb 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

PROSSY

Stayed 9 nights in Jul 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025
Verified

8/10 Good

Tambi

Stayed 1 night in Feb 2025