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Hilton York

4.0 star property

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Restaurant
Meeting facility
Reception
Double Guest Room with Balcony and Tower View | 1 bedroom, premium bedding, in-room safe, desk
Double Guest Room with Balcony and Tower View | 1 bedroom, premium bedding, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

View in a map
1 Tower Street, York, England, YO1 9WD
  • Place, Shambles
    ‪3 min walk‬
  • Place, York Christmas Market
    ‪3 min walk‬
  • Place, York Minster
    ‪8 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪52 min drive‬

Room options

Double Room With Sofa Bed

  • Sleeps 3

View all photos for Double Room with Sofa bed

Double Room with Sofa bed | Living area | Smart TV

Double Room with Sofa bed

9.4 out of 10
Exceptional
(9 reviews)
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for King Guest Room with Tower View

King Guest Room with Tower View | 1 bedroom, premium bedding, in-room safe, desk

King Guest Room with Tower View

8.6 out of 10
Excellent
(14 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Guest Room with Balcony and Tower View

Double Guest Room with Balcony and Tower View | 1 bedroom, premium bedding, in-room safe, desk

Double Guest Room with Balcony and Tower View

8.4 out of 10
Very good
(7 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | 1 bedroom, premium bedding, in-room safe, desk

Accessible Double Room

7.6 out of 10
Good
(8 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Hilton Guest double Room

  • Sleeps 2

View all photos for Premium Suite, 1 King Bed with Sofa bed

Premium Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

King Hilton Suite With Sofa Bed

  • Sleeps 3

Hilton Guest Room

  • Sleeps 2

Deluxe Double Room With Balcony Tower View

  • Sleeps 2

Deluxe King Room with Tower View

  • Sleeps 2

Two Double Room

  • Sleeps 4

View all photos for Double Guest Room

Double Guest Room | 1 bedroom, premium bedding, in-room safe, desk

Double Guest Room

8.6 out of 10
Excellent
(46 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Double Bed Guest Room

Two Double Bed Guest Room | 1 bedroom, premium bedding, in-room safe, desk

Two Double Bed Guest Room

8.2 out of 10
Very good
(31 reviews)
  • 14 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Hampton by Hilton York Piccadilly
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,382 reviews
The price is €123
includes taxes & fees
16 Nov - 17 Nov
Hampton by Hilton York Piccadilly

About this property

Hilton York

Hotel with a restaurant, 4-minute walk to Shambles
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Additionally, WiFi in public areas, 24-hour room service and conference space are on-site.
Hilton York offers 131 accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This York hotel provides wired and wireless Internet access for a surcharge. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Hilton York's great location gets high marks from our customers. During your stay, you're just a quick walk from Shambles. A restaurant, a gym and a bar are available.
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 4-minute walk from Shambles and 11 minutes on foot from York Minster
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Event space at this hotel measures 4331 square feet (402 square metres) and includes conference space. A fitness centre, multilingual staff, and concierge services are also featured at the business-friendly Hilton York. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star York hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7:00 AM to 10:00 AM.
Hilton York has a restaurant on site.
Towers Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 14.99); wired internet (surcharge)
  • Available in some public areas: WiFi (GBP 14.99)

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (GBP 30 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Towers Restaurant

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4,331 square feet of conference space
  • 8 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Handrails in stairways (96 centimetre high)
  • Lift (106 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 19.95 per person
  • Fee for in-room wireless Internet: GBP 14.99 (rates may vary)
  • Fee for in-room wired Internet: GBP 14.99 (rates may vary)
  • Fee for wireless Internet in public areas: GBP 14.99 (rates may vary)
  • Covered self-parking fee: GBP 30.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton York Hotel
Hilton Hotel York
Hilton York
York Hilton
Hilton International York
York Hilton International
Hilton York Hotel York
Hilton York York
Hilton York Hotel
Hilton York Hotel York

Reviews

Hilton York Reviews

8.2

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 469 out of 1001 reviews
Rating 8 - Good. 277 out of 1001 reviews
Rating 6 - Okay. 148 out of 1001 reviews
Rating 4 - Poor. 67 out of 1001 reviews
Rating 2 - Terrible. 40 out of 1001 reviews

Reviews

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Sogand

Liked: Amenities, property conditions & facilities
Amazing hotel with almost all must-see places nearby
Stayed 1 night in Aug 2025

8/10 Good

Swapna

Liked: Cleanliness, staff & service, amenities
All good
Stayed 1 night in Jul 2025

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice simple hotel with nice rooms and breakfast. We suffered from noisy neighbours in our hall however and with a young family this was not ideal. The walls seem to be thin!
Stayed 1 night in Aug 2025

10/10 Excellent

Edgar Rafael, Mexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2025

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very modern and well-appointed. We had everything we needed and the design, lighting behind bed were appealing. However, the bathroom was very small and could have used an update. The room was also quite “tight” for a family of 4. For 1-2 people it would be great. For 4, we were tripping over stuff and each other a bit. The hallways and common areas were very nice and well decorated and it was a very good location.
Stayed 1 night in Jul 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Positives: The hotel benefits from a great location, friendly and helpful staff, and convenient technology such as an app to unlock room doors. On-site parking, although limited, was a valuable feature that removed the hassle of searching for a space elsewhere. Negatives: The bathroom was disappointing. The towel rack was barely attached to the wall, with raw plugs visibly exposed, giving an unfinished feel. Additionally, the shower was underwhelming and did not meet the standard one would expect from a Hilton Hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel but not up to the Hilton standards that you might expect. Overall, the staff are great and the room was nice but the hotel feels like it needs a little more polish.
Stayed 4 nights in Jul 2025

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great and a good location. But the check in process requires you to fill in a form which is basically an information trawling exercise to get you to give Hilton hotels your email , address and so on. Just refuse to fill it in, there is no need for them to have your details or send you spam.
Stayed 2 nights in Jul 2025

8/10 Good

Nck

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Parking was too expensive There should be a deal for people staying at the hotel, if they have to park across the road
Stayed 2 nights in Jul 2025

8/10 Good

Grant, St Albans

Stayed 1 night in Jul 2025

10/10 Excellent

Rob

Stayed 2 nights in Jul 2025

10/10 Excellent

Miki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Sean

Stayed 1 night in Jul 2025

8/10 Good

Sarah Alma

Travelled with family
Liked: Cleanliness
The absence of air conditioning. Coming from North America and arriving at York on a very humid day first thing I was looking for was to turn on the air conditioner. I realized now that’s one luxury not common in UK.
Stayed 2 nights in Jul 2025

4/10 Poor

Gillian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was an awful hotel. Our room was boiling hot. It was dusty, desperately in need of refurbishment, with a blocked bath. So disappointed. It was expensive and I feel totally fleeced. I complained at the time and asked to be moved. They were fully booked. I’ve stayed at many Hilton hotels, but none like this - ever. Don’t waste your money. Go somewhere else.
Stayed 1 night in Jul 2025

10/10 Excellent

Ann

Stayed 2 nights in Jul 2025

6/10 Okay

Moronke

Travelled with family
Liked: Cleanliness
The check in was charmless and abrupt. That said, Felix who cooks the omelettes in the breakfast room was lovely, as was the gentle man from Nepal who also works in the breakfast room,
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Room comfort

Rekrap

Firstly, hotel is very central but not worth the money. We paid nearly £400 for 2 nights B&B. Breakfast was not the usual Hilton standard and quite poor. Parking was an additional £30 per night. Our total spend being £460.
Stayed 2 nights in Jul 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay but could have better.

Nice Hotel overall. Was able to use the valet service to park which was straight forward. We arrived early but the room was ready so we had an earlier check in. Room clean and glad of air conditioning as it was very hot when we went. Didn't use the restaurant or the bar but did look nice. Table lamp not working but we managed without. Tea and coffee making facilities available but is stored on a shelf under the desk so not easy to get out. Not a lot of places for clothes etc. but we were only there for 2 nights so it would only be a problem if you were staying longer. Wardrobe had iron and ironing board and large safe so not much hanging space. Only 1 shelf for other clothes. Shower could have been better. Not very powerful and not a lot of room to move about. We paid extra for the balcony but although the view was nice, there was no privacy between us and the other rooms just a railing. When they were sitting outside they were extremely close so we ended up not sitting out there at all. A partition of some sort should be in place if you want to sit outside at the same time. This was disappointing because of the nice weather we feel we missed out, especially with the extra cost. The staff at reception were very helpful and professional. We didn't have contact with any of the other staff during our visit.
Stayed 2 nights in Jul 2025

6/10 Okay

Romano

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

York weekend

The hotel was modern and fresh but very surprised and disappointed that there was no air conditioning
Stayed 2 nights in Jul 2025

4/10 Poor

manuel

Travelled with family
Disliked: Amenities, property conditions & facilities
No air conditioning in the rooms, was a sauna, impossible to stay. Old rooms, bad room. Not worth the price
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent breakfast

This hotel is excellent. It was incredibly clean and well-maintained. The breakfast was excellent value for money.
Stayed 1 night in Jul 2025