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Hilton York

4.0 star property

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Photo gallery for Hilton York

Restaurant
Double Guest Room with Balcony and Tower View | 1 bedroom, premium bedding, in-room safe, desk
Meeting facility
Double Guest Room with Balcony and Tower View | 1 bedroom, premium bedding, in-room safe, desk
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Room service
  • 24/7 front desk
  • Parking available

Explore the area

View in a map
1 Tower Street, York, England, YO1 9WD
  • Jorvik Viking Centre
    ‪2 min walk‬
  • Shambles
    ‪3 min walk‬
  • York Minster
    ‪8 min walk‬
  • Leeds (LBA-Leeds Bradford)
    ‪49 min drive‬

Room options

View all photos for Double Room with Sofa bed

Double Room with Sofa bed | Living area | Smart TV

Double Room with Sofa bed

9.8 out of 10
Exceptional
(7 reviews)
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Two Double Bed Guest Room

Two Double Bed Guest Room | 1 bedroom, premium bedding, in-room safe, desk

Two Double Bed Guest Room

8.2 out of 10
Very good
(27 reviews)
  • 14 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed with Sofa bed

Premium Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Guest Room

Double Guest Room | 1 bedroom, premium bedding, in-room safe, desk

Double Guest Room

8.6 out of 10
Excellent
(42 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Guest Room with Balcony and Tower View

Double Guest Room with Balcony and Tower View | 1 bedroom, premium bedding, in-room safe, desk

Double Guest Room with Balcony and Tower View

8.4 out of 10
Very good
(7 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | 1 bedroom, premium bedding, in-room safe, desk

Accessible Double Room

7.6 out of 10
Good
(7 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for King Guest Room with Tower View

King Guest Room with Tower View | 1 bedroom, premium bedding, in-room safe, desk

King Guest Room with Tower View

8.8 out of 10
Excellent
(13 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room With Balcony

  • Sleeps 2

Hilton Guest double Room

  • Sleeps 2

Hilton Guest Room

  • Sleeps 2

View all photos for Deluxe King Room with Tower View

1 bedroom, premium bedding, in-room safe, desk

Deluxe King Room with Tower View

  • Sleeps 2

Two Double Room

  • Sleeps 4

King Hilton Suite With Sofa Bed

  • Sleeps 3

Double Room With Sofa Bed

  • Sleeps 3

Similar properties

Exterior

Hampton by Hilton York Piccadilly

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,248 reviews
The price is €96
includes taxes & fees
28 Sept - 29 Sept
Hampton by Hilton York Piccadilly

About this property

Hilton York

Hotel with a restaurant, a short walk to Shambles
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Additionally, WiFi in public areas, 24-hour room service and conference space are on-site.
Hilton York offers 131 accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This York hotel provides wired and wireless Internet access for a surcharge. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Hilton York's great location gets high marks from our customers. During your stay, you're just a quick walk from Shambles. A restaurant, a gym and a bar are available.
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the central location and the clean guestrooms
  • Just a 4-minute walk from Shambles and 11 minutes on foot from York Minster
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Event space at this hotel measures 4331 square feet (402 square metres) and includes conference space. A fitness centre, multilingual staff, and concierge services are also featured at the business-friendly Hilton York. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star York hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7:00 AM to 10:00 AM.
Hilton York has a restaurant on site.
Towers Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 14.99); wired internet (surcharge)
  • Available in some public areas: WiFi (GBP 14.99)

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (GBP 30 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Towers Restaurant

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4,331 square feet of conference space
  • 8 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Handrails in stairways (96 centimetre high)
  • Lift (106 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 19.95 per person
  • Fee for in-room wireless Internet: GBP 14.99 (rates may vary)
  • Fee for in-room wired Internet: GBP 14.99 (rates may vary)
  • Fee for wireless Internet in public areas: GBP 14.99 (rates may vary)
  • Covered self-parking fee: GBP 30.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton York Hotel
Hilton Hotel York
Hilton York
York Hilton
Hilton International York
York Hilton International
Hilton York Hotel York
Hilton York York
Hilton York Hotel
Hilton York Hotel York

Hilton York Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 459 out of 1005 reviews
Rating 8 - Good. 278 out of 1005 reviews
Rating 6 - Okay. 153 out of 1005 reviews
Rating 4 - Poor. 71 out of 1005 reviews
Rating 2 - Terrible. 44 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Christopher, Burlington

Travelled with partner
Liked: Cleanliness
Great location for tourists. Bit dated interior and rooms. We had a king suite. Small, no air con, no fridge, cramped and basic bathroom with limited counter space. Noisy corridor. Breakfast was basic and similar to a budget hotel. This is not good value. For £50 more we could have stayed at the Grand. Staff were really good and the massive tv was fun. If you drive here take advantage of the valet parking. It’s about the same price as parking at the Castle Car park and way more convenient. 6/10 for me.
Stayed 1 night in Jun 2025

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay for a few days with the family. Comfortable room and very good breakfast. Bathroom was a little dated but all worked fine. Helpful staff and brilliant location!
Stayed 3 nights in May 2025

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Mohammadsaleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, check-in smooth and seamless with Victoria. All the amenities were in place.
Stayed 1 night in May 2025

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff were friendly. Room a little noisy and we could hear the guests next door
Stayed 1 night in May 2025

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed many times. Always clean and the staff are very helpful and attentive
Stayed 1 night in May 2025

10/10 Excellent

Martyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel ideally located near clifford tower in york. Staff were friendly, only had one issue with a stained bath towel, which was promptly resolved by the hotel staff. Great breakfast and would recommend.
Stayed 1 night in May 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel is first class. Situated right near the town centre, it's the perfect location to stay. Friendly and helpful staff. Clean and comfortable. We will stay here again!
Stayed 3 nights in May 2025

8/10 Good

stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025

8/10 Good

anthony, ormskirk

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel but at £173 per night was a bit mean to only have complimentary room water on first night. My stay 3 nights so no water on two nights.
Stayed 3 nights in May 2025

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to the usual tourist areas. Staff exceptionally helpful. Room very comfortable
Stayed 2 nights in May 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff great location
Stayed 2 nights in Apr 2025

8/10 Good

Hao

Liked: Cleanliness, amenities, property conditions & facilities
Good stay at the hotel, the staff are very friendly and helpful, the hotel is centrally located, very clean and quiet; bed and sofa are comfortable, everything in the room are good except the coffee bar area, which is small and the board above the area is low, you have to be very careful to avoid it hitting your head.
Stayed 2 nights in May 2025

4/10 Poor

Peter

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Its was in a great position. However it seemed to be understaffed. On our checkin found victoria extremely rude. However the next day , mavis the trainee receptionist was extremely helpful. .
Stayed 2 nights in May 2025

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating on arrival. We were there early and were able to get intonour romm straight away. Friendly staff. Very helpful. Ideal car parking
Stayed 1 night in May 2025

8/10 Good

June

Liked: Staff & service, property conditions & facilities
Upgrade to king size bedroom was not worth the extra charge
Stayed 1 night in May 2025

6/10 Okay

Andrew, Sedgefield

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was ok and staff friendly enough but we had an issue with one of the guests who was disabled. We sent a message to the hotel before we went but when we got there the hotel said they had not read it as they get so many and are too busy. May I suggest you either increase resources so that you can read and respond to messages or remove the service so people know they need to find other ways of contacting the hotel - some of these messages could be very important!
Stayed 1 night in Apr 2025

10/10 Excellent

Umbereen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Nicola

Stayed 2 nights in May 2025

6/10 Okay

Gerald

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Did not like that valet parking was mandatory. I like to have easy access to my car at all times. Small rooms
Stayed 1 night in May 2025

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
Room poorly equipped, no fridge, very limited storage, draws, cupboard space, wardrobe space, no bags for Nepresso, wi-fi unavailable (we were told we could get it in the gym), could not get programme list on television. Receptionist attitude was 'flippant' and although we asked for our comments to be passed on, when we spoke to assistant manager (who was a lot better), she knew nothing about our concerns. We paid for a 'deluxe room' but could not see how our room could be more basic, so we asked the question and was told all the rooms are small, the only difference between a standard and deluxe room is that a deluxe room has a view of Clifford's Tower, rather than walls of other buildings and has air-conditioning. We dined at the hotel restaurant the first night of our stay and found it was expensive for what we got and our food was warm at best. It cost just under £60.00 for a burger, a salad and two of the smallest coca-colas we have ever seen (£4.00 each) and did not go back the following night, preferring a very nice meal at a nearby Italian restaurant. We will never book Hilton again.
Stayed 2 nights in May 2025

2/10 Terrible

William

Travelled with family and small children
Disliked: Property conditions & facilities
The hotel refused to let my 10 year old child sleep in our room… but they were willing to rent me a additional room for him to stay in alone… Ruined our visit… We went to another hotel that had no issues with our 10 year old boy Very unrealistic & nightmarish…. I will never stay at a Hilton ever again
Stayed 1 night in May 2025