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Pipaxi Hotel

4.0 star property

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Photo gallery for Pipaxi Hotel

Aerial view
Front of property – evening/night
Balcony
Garden
Family Room | Individually decorated, desk, laptop workspace, blackout curtains

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Zhangjiajie National Forest Park, Park Entrance, Zhangjiajie, Hunan, 427401
  • Place, Wulingyuan Scenic Area
    ‪1 min drive‬
  • Place, Bailong Elevator
    ‪14 min drive‬
  • Place, Zhangjiajie National Forest Park
    ‪30 min drive‬
  • Airport, Zhangjiajie (DYG)
    ‪29 min drive‬

Room options

View all photos for Superior Single or Twin Room

Superior Single or Twin Room | Individually decorated, desk, laptop workspace, blackout curtains

Superior Single or Twin Room

  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Mountain-View Room

Individually decorated, desk, laptop workspace, blackout curtains

Deluxe Mountain-View Room

  • Sleeps 2

View all photos for Superior Standard Room

Individually decorated, desk, laptop workspace, blackout curtains

Superior Standard Room

  • Sleeps 2

View all photos for Standard Room

Individually decorated, desk, laptop workspace, blackout curtains

Standard Room

  • Sleeps 2

View all photos for Luxury Single Room, 1 Queen Bed

Luxury Single Room, 1 Queen Bed | Individually decorated, desk, laptop workspace, blackout curtains

Luxury Single Room, 1 Queen Bed

  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite

Superior Suite | Individually decorated, desk, laptop workspace, blackout curtains

Superior Suite

  • 60 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite | Individually decorated, desk, laptop workspace, blackout curtains

Luxury Suite

  • 60 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room, 1 Bedroom

Luxury Twin Room, 1 Bedroom | Individually decorated, desk, laptop workspace, blackout curtains

Luxury Twin Room, 1 Bedroom

  • Mountain view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Family Room

Family Room | Individually decorated, desk, laptop workspace, blackout curtains

Family Room

  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Single Room

Individually decorated, desk, laptop workspace, blackout curtains

Deluxe Single Room

  • Sleeps 2

View all photos for Family Suite

Individually decorated, desk, laptop workspace, blackout curtains

Family Suite

  • Sleeps 2

View all photos for Basic Single Room

Individually decorated, desk, laptop workspace, blackout curtains

Basic Single Room

  • Sleeps 2

View all photos for Deluxe 2-bed Room

Individually decorated, desk, laptop workspace, blackout curtains

Deluxe 2-bed Room

  • Sleeps 2

View all photos for Deluxe Standard Room

Individually decorated, desk, laptop workspace, blackout curtains

Deluxe Standard Room

  • Sleeps 2

View all photos for Family-friendly Family Room

Individually decorated, desk, laptop workspace, blackout curtains

Family-friendly Family Room

  • Sleeps 2

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About this property

Pipaxi Hotel

Family-friendly hotel connected to a shopping centre in Zhangjiajie with 2 restaurants
2 restaurants, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a lazy river, a 24-hour business centre and a conference centre are on-site.
Pipaxi Hotel offers 180 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and complimentary bottles of water. Rooms open to balconies or patios. Each accommodation is individually decorated. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a lazy river and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including reflexology.
With your stay at Pipaxi Hotel, you're connected to a shopping centre and just a quick walk from Wulingyuan Scenic Area. Free breakfast, free WiFi in public areas and 2 restaurants are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free extended parking
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Motorhome/coach/lorry parking available for a fee
  • Splash around at the lazy river
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes tennis courts, a gym and basketball
  • 21.8 mi (35.1 km) from Zhangjiajie National Forest Park
  • Airport, railway station and bus station shuttle shuttle service available for a fee
Pipaxi Hotel offers its guests a lazy river and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A 24-hour business centre, 11 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2153 square feet (200 square metres) and includes a conference centre. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Pipaxi Hotel. An airport shuttle (available 24 hours), a theme park shuttle and a train station drop-off service are available for a fee. A complete renovation of Pipaxi Hotel was completed in February 2023.

This 4-star Zhangjiajie hotel is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 9 AM.
Pipaxi Hotel has 2 restaurants on site.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (CNY 30 per night)
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Train station pick-up shuttle (surcharge) from 6:30 AM to 5:00 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Limo/town car service
  • Free extended parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 9 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Basketball
  • Fishing
  • Free children's club
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Playground
  • Shopping centre
  • Tennis
  • Volleyball

Family friendly

  • Free children's club
  • Grocery/convenience store
  • In-room washing machine/dryer
  • Laundry facilities
  • Lazy river
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 11 meeting rooms
  • 24-hour business centre
  • Conference centre (2,153 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On the waterfront
  • Outdoor entertainment area
  • Terrace

Spa

  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • No lift (single-level property)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 15 buildings
  • 3 floors
  • Built in 1990
  • Communal living room
  • Fireplace in lobby
  • Renovated entire property - February 2023
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 39-inch TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 10:00 AM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

Guests must transfer via required shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pipaxi Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CNY 200 per vehicle (one-way, maximum occupancy 5)
  • Nearby parking fee: CNY 30 per night (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To get to the property, guests need to transfer by required shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. Pipaxi Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Pipaxi
Pipaxi Hotel
Pipaxi Hotel Zhangjiajie
Pipaxi Zhangjiajie
Pipaxi Hotel Hotel
Pipaxi Hotel Zhangjiajie
Pipaxi Hotel Hotel Zhangjiajie

Pipaxi Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 3 out of 15 reviews
Rating 8 - Good. 4 out of 15 reviews
Rating 6 - Okay. 5 out of 15 reviews
Rating 4 - Poor. 1 out of 15 reviews
Rating 2 - Terrible. 2 out of 15 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Franklin

Liked: Staff & service
Disliked: Room comfort

Very convenient with excellent service.

This is one of the better located hotels, and the price was very reasonable. The beds were too hard, but other than that it was perfect for what we needed. The manager was very helpful in recommending our visit to the park.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Alan, Sydney, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is a beautiful old building with spacious peaceful courtyards. The location is great. However, it is very rundown - I'm not talking about faded elegance - I'm talking about neglect and poor management. I have the impression that the owners are running this place into the ground with a view to demolition in the near future, so that it can be replaced with one of the ugly, but doubtless more profitable, glass and concrete boxes that already surround it. The bathroom was filthy, covered in green and black mold. The shower curtain was filthy, torn and attached by safety pins. Hot (or rather warm) water was unreliable. The towels looked about 20 years old and some had holes in them. The room was dusty and poorly maintained, lots of small issues with things like lights and the kettle. The buffet Breakfast (Chinese style) is included, and isn't at all bad. Staff were uninterested and unhelpful - even when dealing with fluent Mandarin speakers. Toilet paper is regarded as a luxury to be dispensed with sulking reluctance only after an extended argument. Overall this is an overpriced, rundown, poorly run establishment. Avoid this hotel, try one of the many nearby hotels.

10/10 Excellent

Mario, Mty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

Before you book: if you haven't stay on a mountain hotel, and you don't know how to handle some bugs or moisture, don't book. This hotel is in the mountain, so there are bugs and moisture visible. Fungus on the shower curtain, and the hotel needs maintanance, but overall great. Chinese beds, and if you can, as almost all budget hotels, bring your own router, as wifi is low. Location is excellent, chineswe buffet is so-so, but works, and the staff if INCREDIBLE kind and helpfulness. The night hostess doesnt speak English and she prefer to sent us to the room before even pay. Don't take a taxi from the airport, they are expensive. Call the hotel and ask for taxi, they sent us a good SUV cheaper than local taxi (150 RMB). I would recommend this hotel? Yes!

8/10 Good

Thomas, Boston

Liked: Staff & service, property conditions & facilities, room comfort

Good location & nice staff

Hotel is very close to Zhangjiajie park (10 minute walk). Other than the park there is nothing around. They do have 1 English speaking staff member that they called to the lobby as soon as we walked in. Staff is very nice and very helpful. One thing to be cautious of: They offered us a free ride to the airport ($20 US value) if we gave them a good review so that may influence some reviews you see. We weren't going to the airport so we said no. The rooms are as clean as most 3 stars in China. Wifi only in the lobbies. Breakfast was Chinese but not bad.

10/10 Excellent

Mickael

Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel ist geschlossen!

Trotz Buchungbestätigung bei Expedia mussten wir leider feststellen, dass das Hotel geschlossen war! Da war eine tolle Überraschung, im strömenden Regen eine neue Unterkunft zu suchen! Vielen Dank!
Stayed 2 nights in May 2018

6/10 Okay

Yoe Lin

Stayed 2 nights in May 2017

6/10 Okay

jjjjj, 東京

Disliked: Property conditions & facilities

武陵源区の国家森林公園ゲートすぐ近くのホテル

武陵源区の国家森林公園ゲートまで徒歩10分程度の場所にあります。 上海からの飛行機で23時過ぎに張家界荷花空港へ到着し、タクシーで値段交渉して120元でホテルまで向かいました。ちなみに事前に案内されていたホテルの24時間対応の送迎バスは180元/人とのこと。 最終チェックインが23時までとのことだったので、事前に何度か電話したのですが繋がらず･･･。結局24時頃ホテルに到着するとフロントにもロビー周辺にも外にも誰一人いなくて焦りました。廊下を進んだ先にあるホテル内のマッサージ店でやっとスタッフを見つけ、フロントに電話をしてもらって無事にチェックインできました。 ホテル内に売店、レストランありますが、夜遅い時間には営業していないので、飲み水を含め必要なものは事前に用意していったほうがいいです。 とは言ってもホテルの周りも空港からホテルまでの道も営業しているお店はほぼありませんでした。 朝になるとホテルから森林公園ゲートまでの道に日用品や食品を売っている商店や果物屋さん、朝食を食べられるお店があり営業しています。 部屋には必要最低限の設備・備品しか用意されていません。シャンプーなどは一回分ずつ個装されたものが２セットありましたが、「非贈品」と書かれていたので開けると有料になるのかも…（確かめていないのでわかりません）手を洗うための普通の石鹸がないのには結構困りました。 シャンプー、ボディソープ、歯ブラシなどは持参したほうが安全だと思います。 また、ホテル内のレストランも一度利用しましたが、一人なのでとお願いすると、通常の半分の量で作ってくれました。ただ、口に合わないのとどうしても衛生面が気になりほとんど食べられませんでした。 最低限宿泊できる施設と思えば、森林公園を観光するためには立地のいいホテルだと思います。

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotelbewertung des Pipaxi-Hotels vom August 2016

Das Pipaxi-Hotel liegt direkt vor den Toren des Zhangjiajie-Nationalparks. Essstände und Gasthäuser gibt es gleich in der Nähe. Die Lage ist top! Auch das Personal ist sehr hilfsbereit. Allerdings: Lässt man sich mit dem Taxi vom Flughafen abholen, zahlt man 180 RMB. Das ist absolut überteuert. Auch hatte der Morning-Call nicht funktioniert. Ein Mann in der Rezeption gab mir eine Karte des Nationalparks. Kurz: sehr hilfsbereit und nett. tolle Lage, mein Zimmer hatte Balkon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Room comfort

美中不足

住過幾間政府的接待賓館都有愉快的回憶，這家也許位在中西部開發中，房間清潔設備還沒到位，服務也缺乏親切熱忱，相對好的環境地理位置是美中不足。

4/10 Poor

WONSOOK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

참고하세요

주변풍경은 좋으나 식수가 제공안됨.욕실에 때가 덕지닥지,침실구석에 먼지가 푹푹 쌓여있음.가격이 싼곳임을 감안해도 이곳은 전혀아님. 이곳에서 숙박해 곤란하실 분들을 위해 수고를 무릅쓰고 후기를 남깁니다.

10/10 Excellent

Michaela, sweden

Liked: Staff & service, property conditions & facilities, room comfort

gret hotel

perfect location. staff was really friendly and helpful. we got good service as soon as we arrived. they helped us with our bags to our room and it was a nice atmosphare.

2/10 Terrible

自然院, 上海

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

価格のみ一流。サービスは最低

山間に囲まれたリゾートホテルのイメージのような写真につられて選んだホテルでしたが、失敗でした。これまで泊まったホテルの中では最低です。高い宿泊料でこのサービスなら詐欺にあった感じです。理由は下記の通り。 １．おそらく建てられた当時は立派なホテルであったと思われるが、今は白壁が汚れて、洗面所は蜘蛛の巣とお化け屋敷のよう、というのが第一印象でした。 ２．バスタブに栓ができないので部屋を変えてもらいました。その部屋も栓が緩かったのですが、何とか湯が貯められる程度でした。しかし前の部屋にはあった網戸がありませんでした。 ３。1泊めの朝食は数人の団体客がいたのでビュッフェスタイルでしたが種類が少なく、タンパク質の物は目玉焼きのみ。2泊めは数人だけの客のためか、漬け物、お粥、目玉焼き、蒸しパンが運ばれてきただけ、お粗末でした。 夕食もホテルで取りましたが、ほかに客がいなく、材料がないせいか、メニュー記載の料理の大半がが調理不可でした。結局、肉気のない粗末な野菜炒めとご飯で済ませざるを得ませんでした。 ４．近くの森林公園ゲートまで徒歩15分かかり、タクシーも行ってくれないので、不便です。