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Mercure Andorra

4.0 star property

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Photo gallery for Mercure Andorra

Indoor pool, open 10:00 AM to 1:30 PM, pool loungers
Exterior
Exterior
Exterior
Daily buffet breakfast for a fee

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Carrer de La Roda, 2, Andorra la Vella, AD500
  • Place, Pyrenees Andorra Shopping Centre
    ‪3 min walk‬
  • Place, Andorra Massage
    ‪3 min walk‬
  • Place, Casa de la Vall
    ‪9 min walk‬

Room options

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Down duvets, minibar, in-room safe, desk

Standard Room, Multiple Beds

7.0 out of 10
Good
(4 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Down duvets, minibar, in-room safe, desk

Superior Room, 1 Double Bed

7.8 out of 10
Good
(21 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Down duvets, minibar, in-room safe, desk

Superior Room, 2 Single Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Down duvets, minibar, in-room safe, desk

Superior Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Suite, 1 Double Bed

Deluxe Suite, 1 Double Bed | Down duvets, minibar, in-room safe, desk

Deluxe Suite, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Down duvets, minibar, in-room safe, desk

Superior Room, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Suite, Multiple Beds

Executive Suite, Multiple Beds | Down duvets, minibar, in-room safe, desk

Executive Suite, Multiple Beds

  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Room, Multiple Beds

Down duvets, minibar, in-room safe, desk

Superior Room, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Similar properties

Daily buffet breakfast for a fee
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  • Hot tub
  • Spa
  • Free Wi-Fi
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4.3 out of 5, Excellent, 940 reviews
The price is €76
includes taxes & fees
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About this property

Mercure Andorra

This smoke-free hotel features 3 restaurants, a full-service spa and an indoor pool. Other amenities include 3 bars/lounges, a health club and a sauna. Change of towels is available on request
Mercure Andorra offers 172 accommodations with minibars and a safe. Beds feature down duvets. Satellite televisions are provided.

Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open daily.
During your stay at Mercure Andorra, you're just a quick walk from Pyrenees Andorra Shopping Centre. You'll find features such as 3 restaurants, 3 bars and a full-service spa.
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge in a treatment at the full-service spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a sauna and a playground
  • Just a 4-minute walk from Pyrenees Andorra Shopping Centre and 8 minutes on foot from Placa del Poble
  • Cats and dogs welcome for a fee
Mercure Andorra offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges.

A business centre and meeting rooms are available. Event space at this hotel measures 3229 square feet (300 square metres) and includes conference space. A sauna, spa services, and a terrace are also featured at the business-friendly Mercure Andorra. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Andorra la Vella hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:00 AM.
La Brasserie – This coffee shop only serves breakfast.
El Grill – This restaurant specialises in Spanish cuisine and serves breakfast, lunch and dinner. A children's menu is available.
El Jardi – This restaurant specialises in Spanish cuisine and serves breakfast and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Secured, covered parking on site (EUR 26 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 15 to 16 for adults and EUR 10 to 12 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • El Grill
  • El Jardi
  • La Brasserie

Things to do

  • Arcade/game room
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,229 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Lift
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 17 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 to 16 for adults and EUR 10 to 12 for children
  • Covered self-parking fee: EUR 26 per night
  • Pet fee: EUR 17 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 1:30 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Mercure 4 Hotel Andorra
Mercure Andorra 4
Mercure Andorra Hotel Andorra La Vella
Mercure Andorra Hotel
Mercure Andorra Andorra La Vella
Mercure Andorra
Mercure Andorra Hotel
Mercure Andorra Andorra la Vella
Mercure Andorra Hotel Andorra la Vella

Mercure Andorra Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 129 out of 337 reviews
Rating 8 - Good. 145 out of 337 reviews
Rating 6 - Okay. 36 out of 337 reviews
Rating 4 - Poor. 19 out of 337 reviews
Rating 2 - Terrible. 8 out of 337 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Miguel

Liked: Cleanliness, property conditions & facilities
Excellent hotel Breakfast Location Room Everything was good
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

T

Liked: Cleanliness, staff & service, amenities
Fantastic hotel, in a central location.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved my stay here! The Hotel was immaculate, the room was perfect, the dinner (buffet) was over the top, and the location (central La Vella) was extremely convenient. Highly recommended!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

WAI YIP

Liked: Cleanliness, staff & service, amenities
tidy clean location good
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay in Andorra

The hotel is close to the historic centre and the staff are very friendly. There is also a lovely rooftop bar with beautiful views.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

LUIZ HENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Dec 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service
The hotel is good, but a little bit our of date - the chair is a bit old and not comfortable, the lack of sockets where you need it, the hair dryer cannot be used near the glass, etc. The location is perfect and the stuff friendly.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pet friendly hotel
Stayed 5 nights in Dec 2024
Verified

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities
Staff
Stayed 1 night in Jan 2026
Verified

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an old style hotel, with a pool at roof top.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Hoi Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax holiday

Nice services
Stayed 1 night in Apr 2025
Verified

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely hotel

Lovely hotel, slightly old fashioned , helpfull staff, linked to Novatel next door, nice swimming pool and fitness centre,
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Daniel J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an exceptional, well cared for clean hotel. It is close to downtown for bars , restaurants , and shopping.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

A comfortable hotel in the middle of Andorra la Vella, right by the Paris Bridge. There's not much to do or see in Andorra unless you like shopping or skiing.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Ricardo

Liked: Staff & service, amenities
Nice property…. Old fashioned but nice and clean
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful, great value, luxury hotel

This was one of the best hotels I have ever stayed in for the price. The room was spacious, clean, cool, and well-appointed. I would definitely stay here again! the food was quite good, and the location was perfect for me--less than 10 min from the main bus station and an easy walk to more shopping than anyone could ever need. Plus, it was easy to get to historical spots buildings and other busses to other parts of Andorra.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good option for Andorra. In house dining is next door at the Novotel, and funnily enough the bar there will only serve Beer and Wine before 8pm, which is a bit strange. The buffet style dinner was ok.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Julian Andres

Liked: Room comfort
Disliked: Cleanliness

Very well located, misse an upgrade is necessary

A bit run-down with carpets that had not been vacuumed properly and we all ended up with allergies
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Martyn J

Liked: Cleanliness, room comfort
Disliked: Staff & service

Rude staff, ok hotel

I found the staff really rude. When I arrived I desperately needed to use the restroom but the guy at the counter wouldn’t tell me where it was until i snapped and said I would find it myself. The gentleman at the restaurant looked miserable and the cleaner knocked on around 09:30am knowing I was leaving that day to ask me when I would leave so she could clean the room! The room was dated but fine. The shower had one of those horrible curtains that sticks to you when it’s wet. I went up stairs to the wellbeing area and that looked lovely
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Tomohiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for hikers.

I was very satisfied with this hotel except for the old equipment. I was delighted that the reception staff told me "Thank you" in Japanese. Regarding the room, fridge, hair dryer and bath tub are inside the room. This hotel provides bottled water. I think it's a good service for hiking vistors. I hope the visitors enjoy the spa after the hiking. The pool itself is small, but there are dry sauna and mist sauna. When you use the pool, you ask the staff at the entrance of the spa room. They give you a towel and guide to the dressing room. If you want to use a coin locker, you have to bring a 2euro coin. Don't forget.
Stayed 5 nights in Jul 2025
Verified

4/10 Poor

Gerard

Liked: Cleanliness, staff & service
The location was very good. Staff were pleasant. Unfortunately the air-conditioning in the room was poor. It was noisey and didn't cool the room sufficiently. I requested assistance from the staff at the reception, but to no avail. The bathroom was clean, but very small. My wife and I, were looking forward to our stay in the Mecure Andora. But our hotel experience spoiled our two day trip.
Stayed 2 nights in Sep 2024
Verified

4/10 Poor

Jodie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Disappointed

Misses the mark at every point. It may have been a 4 star when it was built but it hits at 2 star now, tired and dated. The best thing is the roof terrace, it is a beautiful area, with incredible views, which would be lovely to enjoy on a sunny day like today, however apparently it’s shut till 5pm? Which is not written anywhere? It says it’s dog friendly however, they can only go in the room. So our anniversary weekend away has been spent mostly separately, eating breakfast separately and using the roof terrace. We were woken up by a dog in another room barking nonstop, while presumably, the owner left the dog alone in the room to go eat breakfast.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, amenities
Adorei tudo!!!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Anselmo

Liked: Cleanliness, amenities
Amplia habitacion,de estrañar en Andorra,y muy limpia,les doy un 10.
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Francy Lorena

Muy variado el bufete del desayuno
Stayed 8 nights in Dec 2025