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Crowne Plaza Belfast by IHG

4.0 star property

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Photo gallery for Crowne Plaza Belfast by IHG

Exterior
Indoor pool
Meeting facility
Meeting facility
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning

Explore the area

View in a map
117 Milltown Road, Shaw's Bridge, Belfast, Northern Ireland, BT8 7XP
  • Place, Lagan Valley
    ‪1 min walk‬
  • Place, Malone House
    ‪15 min walk‬
  • Place, Lisburn Road
    ‪3 min drive‬
  • Airport, Belfast (BHD-George Best Belfast City)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Club lounge access

Standard Room, 1 King Bed, Club lounge access | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Club lounge access

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(19 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed (Additional Living Area)

Junior Suite, 1 King Bed (Additional Living Area) | Room amenity

Junior Suite, 1 King Bed (Additional Living Area)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Belfast by IHG

Hotel with free parking, near Boucher Road Playing Fields
This hotel features an indoor pool, a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site.
Crowne Plaza Belfast by IHG offers 153 air-conditioned accommodations with a safe and coffee/tea makers. Televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Belfast by IHG. During your stay, you'll be within walking distance of Lagan Valley. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the overall condition of the property and the clean guestrooms
  • 5 minutes by car from Boucher Road Playing Fields and 5 minutes from Queen's University of Belfast
Crowne Plaza Belfast by IHG offers its guests an indoor pool, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A terrace, an arcade/games room, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Belfast by IHG. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Belfast hotel.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
The Green Room – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 18.50 for adults and GBP 9.25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Green Room

Things to do

  • Arcade/game room
  • Fitness classes
  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from November 17 2025 to December 8 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from 17 November 2025 to 14 December 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 18.50 for adults and from GBP 9.25 for children
  • Late check-out fee: GBP 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from Tourism NI.

Property is also known as

Ramada Hotel Belfast Plaza
Crowne Plaza Belfast Hotel
Belfast Ramada
Ramada Belfast
Ramada Plaza, Belfast Hotel Belfast
Ramada Plaza Belfast Hotel
Crowne Plaza Belfast
Crowne Plaza Belfast by IHG Hotel
Crowne Plaza Belfast an IHG Hotel
Crowne Plaza Belfast by IHG Belfast
Crowne Plaza Belfast by IHG Hotel Belfast

Crowne Plaza Belfast by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 599 out of 1006 reviews
Rating 8 - Good. 281 out of 1006 reviews
Rating 6 - Okay. 77 out of 1006 reviews
Rating 4 - Poor. 30 out of 1006 reviews
Rating 2 - Terrible. 19 out of 1006 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2025

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfectly fine for my husband and I. But, if you need to have fun with Sauna, Bubble Bath, Gym and more you need to follow what in the reception they telling you on arrival that YOU NEED TO BOOK in advance because they are so busy down the area
Stayed 2 nights in Aug 2025

10/10 Excellent

KEVIN

Stayed 1 night in Aug 2025

8/10 Good

Daniel

Stayed 2 nights in Jul 2025

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite for 4 people for 1 night. The Accommodation and service was excellent.
Stayed 1 night in Aug 2025

8/10 Good

Lynsey

Stayed 1 night in Aug 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely rooms. Nice, quiet area

Easy check in. Free parking. Lovely rooms. Nice breakfast. Very clean and new looking. Nice, quiet area. Pool only ok.
Stayed 1 night in Aug 2025

6/10 Okay

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly standard hotel but room service was terrible. I had a chicken a rice dish which when it came looked like someone’s left over take away from the night before that had been microwaved. This was at 6pm so kitchen open. Prawn crackers were also like cardboard. Hotel ok but get a delivery for food.
Stayed 1 night in Aug 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean, modern hotel

Comfortable beds. Internet access fine. Check in was easy. Breakfast good. Had few snacky bits in downstairs restaurant and it was perfect for what we wanted. Drinks are expensive- especially a glass of wine. Pool is ok - not amazing. Kids loved the hotel experience.
Stayed 1 night in Aug 2025

10/10 Excellent

Karlann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Susan

Travelled with partner
Asked for a coffee while waiting to check in and was charged!
Stayed 1 night in Jul 2025

10/10 Excellent

Mia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly welcoming staff who went above and beyond to make our stay comfortable. Some notable staff members were Ryan and Sam on reception, Annie at breakfast and all of the staff at the Riverside, who each made our stay special. We will be returning to Belfast and staying here again!
Stayed 2 nights in Jul 2025

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Emmet

Travelled with family
Stayed 1 night in Aug 2025

10/10 Excellent

Kwok Chuen

Stayed 1 night in Aug 2025

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is very dated and in desperate need of an upgrade. Low hallways that are purple! This is not the quality we expect from Crown Plaza.
Stayed 1 night in Aug 2025

6/10 Okay

Watchtower

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The room was spotless the bed and pillows were terrible awful night sleep bathroom was stunning but was disable amenities and as a non disabled person sinks were two low. No disrespect but just for the price i paided for the room was uncomfortable and inconvenient the food was poor in the bar no taste the hotels staff are wonderful and very welcome and make you feel looked after truely wonderful people. Just a very pricey hotel with bad beds and poor food for the price
Stayed 1 night in Aug 2025

8/10 Good

Gillian

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

I would really recommend staying here the staff are excellent and the hotel is clean and well located.
Stayed 1 night in Jul 2025

10/10 Excellent

Shane

Stayed 1 night in Jul 2025

10/10 Excellent

Mr E M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The hotel is beautiful. Sofa bed room was spacious and clean also had great air con which is becoming a must on these humid nights. Bed very comfortable. Pool and gym are great to have too.
Stayed 1 night in Jul 2025

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option was good beds great nice and firm
Stayed 2 nights in Jul 2025

8/10 Good

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly, welcoming, and helpful throughout our stay. The rooms were clean, spacious, and very well presented, which made for a comfortable and relaxing experience. The dining area offered a great selection of food, and the quality was excellent, we especially enjoyed the meals. Restaurant staff were equally friendly and attentive, although the dining space itself was quite cold due to the air conditioning. The leisure facilities were a bit of a mixed experience. The pool area was extremely busy, which made it feel crowded at times. Unfortunately, the steam room was not operational during our visit, which was disappointing. However, the sauna was in good working order, though it was quite full as well, a testament to how popular the facilities are. Overall, a very busy environment but with great service, food, and comfortable accommodation.
Stayed 1 night in Jul 2025