4/10 Poor
Verified traveller
10 Jul 2025
Liked: Cleanliness
Disliked: Room comfort
Broken Balcony Slider Locks
We were booked to stay here, and on arrival, we were shown our room by the front desk clerk. She was very nice and accommodating.
Unfortunately, we noticed immediately that the sliding glass door to the balcony was broken and unable to lock, which made us uncomfortable. We asked for a different room—the clerk seemed unsure about what to do, but took us to a second room. Again, the lock on the balcony door was broken. A third room was the same, at which time I said we weren't comfortable staying here, and at this point, we would just like a refund for our stay. The clerk got very flustered by this and said she'd have to call upper management, which was fine. They processed our cancellation, and I anticipate a full refund.
I would be cautious about staying here due to the lack of security in the rooms. There is also still some construction going on, and it all seemed generally disorganized. The hotel is under new ownership, so maybe they're still working the kinks out, but all rooms should have properly locking doors, which includes the sliding balcony doors.
Verified traveller
Stayed 2 nights in Jul 2025
