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Best Western Plus Bourbonnais Hotel & Suites

2.5 star property

Choose dates to view prices

Photo gallery for Best Western Plus Bourbonnais Hotel & Suites

Reception
Fridge, microwave, coffee/tea maker
Free self-parking
Terrace/patio
In-room safe, iron/ironing board, free cots/infant beds, free Internet

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
62 Ken Hayes Dr, Bourbonnais, IL, 60914
  • Northfield Square Mall
    ‪1 min walk‬
  • Olivet Nazarene University
    ‪5 min drive‬
  • Kankakee Community College
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

In-room safe, iron/ironing board, free cots/infant beds, free Internet

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, free cots/infant beds, free Internet

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.6 out of 10
Exceptional
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, free cots/infant beds, free Internet

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(32 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

In-room safe, iron/ironing board, free cots/infant beds, free Internet

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

7.4 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, iron/ironing board, free cots/infant beds, free Internet

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.4 out of 10
Very good
(22 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, iron/ironing board, free cots/infant beds, free Internet

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, free cots/infant beds, free Internet

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, free cots/infant beds, free Internet

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

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About this property

Best Western Plus Bourbonnais Hotel & Suites

Hotel with free breakfast, steps from Northfield Square Mall
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site. Housekeeping is available on request.
Best Western Plus Bourbonnais Hotel & Suites offers 102 air-conditioned accommodations with a safe and free newspapers. This accommodation offers separate sitting areas. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

46-inch flat-screen televisions come with premium cable channels and pay-per-view films. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they enjoy the free breakfast at Best Western Plus Bourbonnais Hotel & Suites. During your stay, you're just a quick walk from Northfield Square Mall. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests speak favourably about the breakfast and the clean guestrooms
  • Steps from Northfield Square Mall and 7 minutes by car from Olivet Nazarene University
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 2519 square feet (234 square metres) and includes conference space. A fitness centre, a vending machine, and laundry facilities are also featured at Best Western Plus Bourbonnais Hotel & Suites. Free self parking is available.

This Bourbonnais hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 6:00 AM to 10:00 AM.
Bourbon Creek Kitchen – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bourbon Creek Kitchen

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 2,519 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges USD 100.00 for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per accommodation, per day
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of USD 100.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Express Bourbonnais
Holiday Inn Express Hotel Bourbonnais
Holiday Inn Express Bourbonnais Hotel
Holiday Inn Express Suites Bourbonnais
Best Plus Bourbonnais & Suites
Holiday Inn Express Suites Bourbonnais
Best Western Plus Bourbonnais Hotel & Suites Hotel
Best Western Plus Bourbonnais Hotel & Suites Bourbonnais
Best Western Plus Bourbonnais Hotel & Suites Hotel Bourbonnais

Best Western Plus Bourbonnais Hotel & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 244 out of 467 reviews
Rating 8 - Good. 103 out of 467 reviews
Rating 6 - Okay. 53 out of 467 reviews
Rating 4 - Poor. 36 out of 467 reviews
Rating 2 - Terrible. 31 out of 467 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Denise

Travelled with family
Liked: Amenities
My room was clean and the hotel was very accommodating for my accessibility needs.
Stayed 2 nights in May 2025

4/10 Poor

Mariah

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

A stress mess

There was food in the microwave and fridge from the last guest. All the soaps in the shower were empty and there were stains on each layer of bedding. I called room service the next morning to change the sheets and when we came back the bed was still bare. A staff member upgraded us to a suite which still didn’t have all the soaps filled. By the time we were in the new room our baby was way past her time to eat and past her bedtime. The inconvenience of the room situation made it a stressful stay when this was suppose to be for leisure. Will not be booking with this chain again.
Stayed 2 nights in May 2025

8/10 Good

Clearolie

Liked: Cleanliness, room comfort
No pool
Stayed 2 nights in May 2025

10/10 Excellent

Jeff

Stayed 1 night in May 2025

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and breakfast was great. An elevator was out of survive which was a little inconvenient. Ample parking. Lots of things nearby. Would stay here again
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hote, but the swimming pool is closed

Stayed 1 night in May 2025

8/10 Good

Anthony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in May 2025

10/10 Excellent

Kelly

Stayed 1 night in May 2025

10/10 Excellent

Cedric

Stayed 1 night in May 2025

2/10 Terrible

Latosa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Pamela

Stayed 2 nights in May 2025

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Spencer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and clean hotel room, no complaints at all! Bravo to Best Western
Stayed 1 night in May 2025

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Gaoxong

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2025

2/10 Terrible

Jake, Piper City

Stayed 2 nights in Apr 2025

10/10 Excellent

Jaqua, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Not the standard I would expect of a BW+

Stayed there overnight to attend a sporting event and wanted a larger suite to do some work the next day. The room smelled like dogs, there was no hair dryer (a basic I haven’t seen a hotel without for 10 years+) and in general it seemed run down.
Stayed 1 night in Apr 2025

8/10 Good

Monica, HAZEL CREST

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The reason I gave an overall rate of 4 is because the juice machine didn't work. Also, the pool wasn't available. My husband loves to swim.
Stayed 1 night in Apr 2025

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Hiroko

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Our room was not cleaned well. Bathtub had drainage issues.
Stayed 1 night in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
The hotel itself is very large and comfortable. There is plenty of parking. The staff was great and helpful. It is a little bigger fitness center than its neighbor competitors which was nice. The only downside was that there were a few breakfast machines out of service and the eggs were not good (but that is pretty common from my experience).
Stayed 1 night in Apr 2025