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Comfort Inn & Suites Hamburg - Buffalo South

2.5 star property

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Photo gallery for Comfort Inn & Suites Hamburg - Buffalo South

Lobby
Free buffet breakfast
Suite, 1 King Bed, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board
Indoor pool
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
3615 Commerce Pl, Hamburg, NY, 14075
  • Place, South Shore Golf Course
    ‪16 min walk‬
  • Place, Highmark Stadium
    ‪5 min drive‬
  • Place, KeyBank Center
    ‪15 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, Multiple Beds, Non Smoking (2 Double and 1 Person Sofa Bed)

In-room safe, desk, blackout curtains, iron/ironing board

Room, Multiple Beds, Non Smoking (2 Double and 1 Person Sofa Bed)

7.4 out of 10
Good
(16 reviews)
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

7.4 out of 10
Good
(28 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, Multiple Beds, Accessible, Non Smoking

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

7.6 out of 10
Good
(75 reviews)
  • Sleeps 4
  • 2 Double Beds

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About this property

Comfort Inn & Suites Hamburg - Buffalo South

Hotel in Hamburg with free breakfast and fitness centre
This hotel features an indoor pool, a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, free newspapers and gift shops/newsstands.
Comfort Inn & Suites Hamburg - Buffalo South offers 61 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Comfort Inn & Suites Hamburg - Buffalo South. During your stay, you'll be within walking distance of South Shore Golf Course. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 5-minute drive from Lake Erie and 8 minutes from Highmark Stadium
  • Pets welcome for a fee
Comfort Inn & Suites Hamburg - Buffalo South offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. You'll find a 24-hour business centre on site. Free breakfast is served. A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Comfort Inn & Suites Hamburg - Buffalo South. Free self parking is available.
Guests are served a free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night, plus a deposit of USD 50 per week
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per week
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 10 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Hamburg
Comfort Inn Hamburg
Hamburg Comfort Inn
Inn Hamburg
Comfort Hotel Hamburg

Comfort Inn & Suites Hamburg - Buffalo South Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 349 out of 1000 reviews
Rating 8 - Good. 251 out of 1000 reviews
Rating 6 - Okay. 177 out of 1000 reviews
Rating 4 - Poor. 103 out of 1000 reviews
Rating 2 - Terrible. 120 out of 1000 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Deborah

Stayed 1 night in Oct 2025

4/10 Poor

edward

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Meh

The eggs at the breakfast were just completely unappetizing. As usual, at hotels lately, the pool was “broken “. I think it’s just cheaper and easier to say that rather than letting guests use it.
Stayed 1 night in Oct 2025

4/10 Poor

kerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is dump, light is flickering over check in desk, screen you sign is crocked, the front desk lady said the jacuzzi was broken with a too bad look on her face, the room was dusty, blood on the wall by the shower. Wouldn’t have gotten in the jacuzzi anyways
Stayed 1 night in Oct 2025

6/10 Okay

John

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel is way outdated, and needs a complete makeover. Shower did not have hot water, room was not clean
Stayed 2 nights in Sep 2025

6/10 Okay

Bethanne

Disliked: Cleanliness, property conditions & facilities
The property is in really bad shape. Filthy carpet holes in the walls. Over all in really bad shape.
Stayed 2 nights in Oct 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
IN town for a football game, everything is nearby. Right off the NYS Thruway.
Stayed 4 nights in Oct 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful when needed. Breakfast was provided every morning and there was a variety to choose from. The room was clean and affordable pricing.
Stayed 2 nights in Oct 2025

6/10 Okay

Deborah

Liked: Staff & service
The rooms look neat but upon closer inspection need a good scrubbing. The shower has hair on the shower wall & lotion stuck to the wall. Curtains had fingerprint smudges. Dirt in the fruit bowl for breakfast. Staff for the most part very amiable
Stayed 1 night in Oct 2025

2/10 Terrible

Dennis

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room windows where dirty. Both bed sheets where dirty and black spots all over found what looked like bug shells on the sheets. Also had hair in bed and muiltiple stains some looked like blood stains.also our toilet clogged up twice. When we contacted front desk we where given new sheets and comforters but no one came up to look at the issues
Black specks where all over both sheets and you can see what looks like a bug shell
Stayed 2 nights in Oct 2025

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Great customer service but not very comfortable

Every employee we interacted with was beyond amazing. My family and I were visiting from the Albany area for the Buffalo Bills game. We didn't have a chance to check into the hotel before the game so we called the front desk to let them know we would be checking in after the game. The man who answered the phone was great and made sure to leave a note on our reservation to let the next shift know that we would be checking in very late and not to give our room away as a no-show. We didn't end up getting to the hotel until after 1:00am and the staff was ready for us. We got checked right in and we were in our room in no time. The woman at the front desk was so polite and made sure we had everything we needed for a great stay. Our room was clean but it wasn't very comfortable. We came with two adults and two teenage siblings (a boy and a girl) so we needed three total places to sleep. The room with the two full beds and a pullout couch seemed like it would be perfect. The room wasn't equipped with extra sheets or pillows for the pullout couch. The front desk staff helped us with that promptly. The couch turned out to be a mattress that seemed to only contain springs. It was not a comfortable piece of furniture to sleep on at all. The beds were not great but not too bad. The only other complaint was that the window in the room was cracked and the "fix" was a piece of tape over the length of the crack. Customer service was superb but hotel could use some help with the comfort part.
Stayed 1 night in Oct 2025

10/10 Excellent

Christine

Stayed 1 night in Oct 2025

4/10 Poor

Eliezer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everything about the room felt dirty. The room smelled and the carpet was so dirty that you would have to keep your shoes on. The bathroom floor really needs a good scrub. Stink bugs kept popping up in our room. Room smelled like urine. Front desk person is very passive aggressive handling her job. She was on her phone and felt like she was avoiding customer service.
Stayed 3 nights in Oct 2025

8/10 Good

Jimmie

Travelled with family
Liked: Cleanliness, staff & service
There pool is closed
Stayed 2 nights in Sep 2025

2/10 Terrible

William

Travelled with family
Disliked: Staff & service, room comfort
Received no maid service entire stay. Even upkk ok n request gave excuse vacant rooms have priority!
Stayed 6 nights in Sep 2025

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dealing with staff and manager was great. Condition of hotel seemed neglected...beds were comfy...pool was closed for repairs But it was inexpensive and convenient to the location i was showing my horse....
Stayed 4 nights in Sep 2025

8/10 Good

Sumona

Liked: Cleanliness
clean room. staffs are helpful. nice.
Stayed 2 nights in Sep 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean room, comfortable bedding with a breakfast. I enjoyed my stay
Stayed 1 night in Sep 2025

2/10 Terrible

Rosemary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Got there to check in but was informed that my reservation was canceled no notification at all. Very upsetting and created a huge problem after traveling to get there. Will never stay in a Comfort Inn again!!!!
Stayed 2 nights in Sep 2025

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leaky faucet in shower - ran all night; phone didn’t work; linens ripped; curtain ripped; room dirty
Stayed 1 night in Sep 2025

2/10 Terrible

Alison

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Desk staff tried to assist but has no power. Room smelled of burning/smoldering plastic or electrical fire. So bad we developed physical symptoms. Was told we could not have another room even though hotel was not full. Was told we could not receive a refund. Left after 20 minutes and went to La Quinta. Do NOT STAY HERE!!!!
Stayed 1 night in Sep 2025

2/10 Terrible

Kennedy

I was very disappointed in this property. I booked 2 days September 6-7 for $133.00 per night. Subsequently the NFL schedule was released. About 3 weeks later, I recieved a call that said I would not be accomodated because of "renovations". I went online immediately and saw that I could still book a room at the hotel. The caveat is that now they were booking for $200 plus dollars more than I had reserved for. It was clear to me that my room had been taken so that they could charge a higher price since a game was in town. Really bad business not to honor committments. Will never book a Comfort Inn again
Stayed 2 nights in Sep 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room, good breakfast
Stayed 1 night in Sep 2025

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not honor booking with Expedia Once they learned their was a major event on the date I booked they cancelled 50 reservations They told me this when I attempted to check in Of course there was no available hotels for last minute booking so we had to drive over an hour away
Stayed 1 night in Sep 2025