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Hilton Garden Inn Cancun Airport

Property class: 4

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Photo gallery for Hilton Garden Inn Cancun Airport

Exterior
Daily buffet breakfast (MXN 395 per person)
Restaurant
Suite, 1 Bedroom | Living area | 55-inch LCD TV with cable channels, TV
Daily buffet breakfast (MXN 395 per person)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Carr. Cancun-Chetumal KM. 22, Cancun, QROO, CP 77569
  • Place, El Tinto Golf Course
    ‪8 min drive‬
  • Place, Xoximilco
    ‪10 min drive‬
  • Place, Moon Palace Golf Club
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪8 min walk‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.8 out of 10
Excellent
(98 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

8.0 out of 10
Very good
(3 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

9.6 out of 10
Exceptional
(4 reviews)
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds

8.4 out of 10
Very good
(76 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Drinks & Snacks)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Drinks & Snacks)

9.6 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

9.0 out of 10
Wonderful
(20 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

King Room

  • Sleeps 2
  • Free Wi-Fi

King Room With Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2
  • Free Wi-Fi

2 Queen Beds Room

  • Sleeps 4
  • Free Wi-Fi

One-Bedroom King Suite With Sofa Bed

  • Sleeps 4
  • Free Wi-Fi

Premium King Room

  • Sleeps 2
  • Free Wi-Fi

Premium Two Queen Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Hilton Garden Inn Cancun Airport

An outdoor pool, a restaurant and 2 bars/lounges are available at this hotel. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a 24-hour fitness centre, a poolside bar and a 24-hour business centre are on-site.
Hilton Garden Inn Cancun Airport offers 186 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LCD televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the pool at Hilton Garden Inn Cancun Airport. During your stay, you'll be close to Moon Palace Golf Club. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the pool and the clean guestrooms
  • 12 minutes by car from Moon Palace Golf Club and 14 minutes from Delfines Beach
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
Hilton Garden Inn Cancun Airport offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 3 meeting rooms, and coworking spaces. The business-friendly Hilton Garden Inn Cancun Airport also features multilingual staff, dry cleaning/laundry services, and a corner/local shop. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 11:00 AM and at the weekend from 6:00 AM to 11:00 AM.
The Garden Grill – On-site restaurant.
The Pool Bar – On-site rooftop bar. Open daily.
Lobby Bar – On-site lobby lounge. Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 200 per day)
  • 24-hour free return airport shuttle at scheduled times and on request
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; MXN 420 for adults and MXN 210 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby Bar
  • The Garden Grill
  • The Pool Bar

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1000 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 420 for adults and from MXN 210 for children
  • Nearby parking fee: MXN 200 per day (984 ft away)
  • Pet fee: MXN 1000 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Hilton Garden Inn Cancun Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun Airport Cancun
Hilton Garden Inn Cancun Airport Hotel
Hilton Garden Inn Cancun Airport Cancun
Hilton Garden Inn Cancun Airport Hotel Cancun

Hilton Garden Inn Cancun Airport Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1623 out of 2778 reviews
Rating 8 - Good. 611 out of 2778 reviews
Rating 6 - Okay. 267 out of 2778 reviews
Rating 4 - Poor. 149 out of 2778 reviews
Rating 2 - Terrible. 128 out of 2778 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay before an early flight.
Stayed 1 night in Jan 2026

8/10 Good

Jiarui

Stayed 1 night in Jan 2026

2/10 Terrible

Fedlyne Emmane

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I am writing to formally express my dissatisfaction with my recent stay at your hotel. Unfortunately, the experience was unacceptable and fell far below the standard of service and cleanliness that I expected. From the beginning of my stay, staff support was severely lacking. Multiple staff members were unfriendly, rude, and unhelpful when I requested assistance. Despite calling the front desk several times and physically going downstairs, many of my concerns were either ignored or promised assistance that never arrived. The condition of the hotel and my room was extremely disappointing. The room appeared outdated, with dirty walls, unclean sheets, and dirty towels. The bathroom was not properly cleaned, and overall hygiene throughout the property was poor. The elevator floor was consistently wet, creating an unsafe environment, and there was a foul odor present in the lobby. The room temperature was another major issue. The room was freezing cold, the air conditioning had only one setting, and despite requesting a blanket, staff refused to provide one. I contacted the front desk multiple times regarding the A/C issue, yet no one came to address it. Additional concerns included: • The pool being visibly dirty with bugs inside • Room service being unreachable, with no return calls after multiple attempts • Being unable to place a food order while the dining area was at full capacity Overall, this stay was extremely uncomfortable and frustrating. I did not enjoy my stay
Stayed 2 nights in Jan 2026

10/10 Excellent

luisa

Stayed 1 night in Jan 2026

6/10 Okay

judith

Travelled with group
Liked: Staff & service
Nice room with good linens but the floor hadn’t been swept. There was 1 coffee pouch which made 1 cup of coffee and we had registered as 2. One teabag Went to the front desk to ask for another and was refused. Very nice pool area. The restaurant was out of half the menu items at 6 at bought and didn’t advise us until we tried to order and it wasn’t busy.
Stayed 1 night in Jan 2026

2/10 Terrible

Arnaud

Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel was good but I am still waiting for a reimbursement for the second nigh charged and I did not stay. I am very disapointed! Especially it is not cheap
Stayed 2 nights in Dec 2025

10/10 Excellent

Sovrin

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very clean, and very friendly staff!
Stayed 3 nights in Jan 2026

8/10 Good

Barton

Liked: Cleanliness, staff & service, amenities
The room was very nice. The staff was very courteous after stressful travel. The easy access to terminal 3 makes it an easy walk if you do not care to take the shuttle. The breakfast was so overpriced and underwhelming they make McDonald's shine. A waste of $60.
Stayed 1 night in Jan 2026

8/10 Good

Darren

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff is great. Zero complaints
Stayed 1 night in Jan 2026

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Conveniently located for Cancun Airport, with free shuttle to all terminals. Good gym and pool facilities (the latter’s circular design was very interesting!).
Stayed 2 nights in Jan 2026

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Room was clean and quiet
Stayed 1 night in Dec 2025

6/10 Okay

Kais

Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Room was as expected, thank you
Stayed 1 night in Jan 2026

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities
The hotel is mediocre for the cost. Check-in was very slow, we felt like an inconvience and there was no information about hotel amenities. Another guest was very upset and yelling at the staff throughout our check-in, which further created anxiety in my group. The beds were very uncomfortable, and no one helped with luggage after we walked from our terminal to the hotel that was supposed to be in the airport. Overall, I hoped for a level of service in line with the cost, especially after travelling 17 hours. The room service at 9 pm was exceptional, and we appreciated the quick and fresh delivery. I would not stay here again as I paid for convenience, and it was worse than just taking a taxi to another hotel.
Stayed 1 night in Jan 2026

10/10 Excellent

Galit

Stayed 1 night in Jan 2026

10/10 Excellent

Maria de Jesus

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is well maintained. The crew is friendly and willing to addess your questions or concerns. I always stay in this holtel when I need to stay overnight in Cancun.
Stayed 1 night in Jan 2026

6/10 Okay

Kelly

Stayed 1 night in Jan 2026

10/10 Excellent

Robert Todd

Stayed 1 night in Jan 2026

4/10 Poor

Richard

Liked: Cleanliness, staff & service
The property
Stayed 1 night in Jan 2026

2/10 Terrible

Andrea

Stayed 1 night in Jan 2026

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was great! Breakfast was not good. The person making the omelette was great. So… order an omelette if you are hungry.
Stayed 1 night in Jan 2026

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were helpful and accommodating. The hotel is new and spotlessly clean
Stayed 1 night in Jan 2026

10/10 Excellent

Elisabet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good service, clean ,comfortable rooms
Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Room looks clean. Linens look spotless and crisp. Check in was extremely efficient with friendly staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Deborah, Southampton

Stayed 1 night in Jan 2026