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Hyatt Place Cancun Airport

2.0 star property

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Photo gallery for Hyatt Place Cancun Airport

Restaurant
Lobby
Room, 2 Queen Beds | Iron/ironing board, free WiFi, bed sheets
View from room
Outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Cancun Tulum 60, Cancun, QROO, 75220
  • Place, El Tinto Golf Course
    ‪3 min drive‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪5 min drive‬
  • Place, Riviera Cancun Golf Resort
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Roll-in Shower (Accessible)

Iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Roll-in Shower (Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Roll-in Shower (Accessible)

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Roll-in Shower (Accessible)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mangrove View)

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed (Mangrove View)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mangrove View)

Iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds (Mangrove View)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (High Floor)

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed (High Floor)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (1 Bedroom)

Suite, 1 King Bed (1 Bedroom) | Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed (1 Bedroom)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Mangrove View, 1 Bedroom)

Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed (Mangrove View, 1 Bedroom)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Fairfield Inn & Suites by Marriott Cancun Airport
  • Pool
  • Hot tub
  • Breakfast included
  • Free airport shuttle
4.6 out of 5, Wonderful, 3,462 reviews
The price is €108
includes taxes & fees
18 Jan - 19 Jan
Fairfield Inn & Suites by Marriott Cancun Airport

About this property

Hyatt Place Cancun Airport

Hotel in Cancun with free breakfast and free airport shuttle
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site.
Hyatt Place Cancun Airport offers 156 air-conditioned accommodations, with an iron/ironing board. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include a shower. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
During your stay at Hyatt Place Cancun Airport, you'll be close to Moon Palace Golf Club. Free breakfast, free WiFi in public areas and free self-parking are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include 2 meeting rooms, laundry facilities and a lift
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Xoximilco and 9 minutes from Moon Palace Golf Club
  • Free airport shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Place Cancun Airport offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

There are 2 meeting rooms available. Hyatt Place Cancun Airport also features tour/ticket assistance, laundry facilities, and a lift. A roundtrip airport shuttle is free (available on request). Self parking is free.

This Cancun hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 9:30 AM.
Hyatt Place Cancun Airport has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6:00 AM to 6:00 PM at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Dock
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 6 floors
  • Built in 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 0.03 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Hyatt Place Cancun Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Hyatt Place Cancun Airport Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 131 out of 212 reviews
Rating 8 - Good. 33 out of 212 reviews
Rating 6 - Okay. 17 out of 212 reviews
Rating 4 - Poor. 11 out of 212 reviews
Rating 2 - Terrible. 20 out of 212 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Cristina, Bogota

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with tricky shuttle. Nice staff, comfortable and convenient hotel. However, shuttle is very disorganized and unreliable. Please triple check with staff (at various levels) to secure your spot and make sure you get picked up on time.
Stayed 1 night in Jan 2026

10/10 Excellent

Lilliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean; however, the breakfast was cold and needs improvemen
Stayed 1 night in Jan 2026

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Very good. Nice staff. New installations
Stayed 1 night in Jan 2026

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ideal for an overnight stop after a long flight. It was clean, well-maintained, and had all the essentials for a good night's rest. Breakfast was decent and more than adequate. The only drawback was that desk personnel seem busy all the time, which made for a slow check-in.
Stayed 1 night in Dec 2025

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good value
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough toast but it was a busy morning
Stayed 1 night in Jan 2026

2/10 Terrible

Eduardo

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Front desk agent more concerned about telling you about Xmas special for $50 than telling you about amenities
Stayed 1 night in Dec 2025

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place
Stayed 1 night in Jan 2026

10/10 Excellent

Agustin Andres

Liked: Cleanliness, amenities, property conditions & facilities
The staff is lovely and the room was neatly prepared.
Stayed 1 night in Jan 2026

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new so very clean, very modern. Airport shuttle and breakfast included were both a big bonus
Stayed 1 night in Jan 2026

8/10 Good

Cristobal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Dec 2025

4/10 Poor

Kathleen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It took over 30 minutes to check in and despite reserving an airport shuttle ahead for f time for our airport return, we were informed that they didn’t have one. The front desk was also unwilling to provide any remedy to the situation. Not acceptable.
Stayed 1 night in Jan 2026

8/10 Good

Caleb, San Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel with excellent facilities. Breakfast options were limited, likely due to the high season. The location is convenient and close to the airport; however, there isn’t much to do within walking distance. The staff were friendly, but the hotel appeared to be understaffed.
Stayed 5 nights in Dec 2025

6/10 Okay

Paola

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We chose this hotel for the shuttle service from and to the airport. We were left stranded at the airport upon arrival. We tried for over an hour to get in contact with the hotel without success, we ended up taking a pricey taxi. When we made it to the Hotel we explained the situation and their response was very dismissive. It is very hard to get in contact via phone or WhatsApp with this hotel so be aware. Have a plan b for transportation.
Stayed 1 night in Jan 2026

6/10 Okay

Adrian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The shuttle service was a distater. Upon arrival we call for aoick up from the airport and was told we need towait 2 hours. That is unaaceptable. That sot us an extra 60 bucks plus tip and aggrevation. Then when we needed a ride to the airport they said be in the lobbly at 1245 which we were. The suttle arrived 30 minutes later. The worst part if the shuttle is we told hime we are traveling on Southwest and was dropped off a terminal 3 instead of 4 that cost onther 40 cab ride over to there,. The hotel itslef was nice & clean. The bed was very comfortable and the room ammenities were nice in the king suite with friendly staff. Location n the highway was not very pleasant. We star at the hyatt often but this experience does not bode well with the franchise.I would like to some kind of thr credit for the costs inccurrered with the taxi shuttle bak and forthe as this was a major part of the reason we cho the cancrun Park Hyatt Aeropuerto
Stayed 1 night in Jan 2026

8/10 Good

Amin

Travelled with family
Liked: Cleanliness, amenities
The hotel facilities are very good, a good option for being close to the airport, but they have a very bad shuttle service from the airport to the hotel. In my case, I waited more than 3 hours for the transport they offer, but it never arrived.
Stayed 1 night in Jan 2026

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, new, spacious. Great pool. Beds were comfortable. Very busy hotel. Front desk was understaffed.
Stayed 1 night in Jan 2026

10/10 Excellent

Althea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean and access to laundry services was a plus
Stayed 2 nights in Dec 2025

2/10 Terrible

ANDREA, MIAMI

Business traveller
Disliked: Cleanliness, staff & service
It was a terrible experience. I waited 2 hours for the Airport shuttle, it was previously reserved and never arrived. I tried to call to the hotel and no body answered for the whole 2 hours. Finally I arrived to the hotel in a very expensive cab and the room smelled very bad.
Stayed 1 night in Jan 2026

2/10 Terrible

Bradley

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Rude staff, poor customer service and don’t even try calling the hotel to arrange an airport transfer because they will never pickup the phone and you will be forced to take a $100 taxi to the hotel
Stayed 1 night in Jan 2026

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would’ve been nice if there was a restaurant on site
Stayed 1 night in Jan 2026

4/10 Poor

Steven

Liked: Property conditions & facilities
We booked a room with two queen beds and got a room with one king bed. When leaving we accidentally forgot a bag behind in the lobby area. When we realize that we tried calling several times and nobody answered, we spent two days trying to contact someone at the hotel before actually going back to see if they could review the video of the lobby area. They gave us a hard time and didn’t want to do it. It was clear there was a cover-up.
Stayed 1 night in Dec 2025

6/10 Okay

William

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was very nice but we booked this hotel for an airport shuttle. There was no shuttle available when we arrived and the taxi to go 3 miles was almost $100 USD. Expedia was absolutely no help at all. When I tried to contact the hotel no one would answer. They state a shuttle is not available if you do not contact the hotel to reserve. But if they do not answer the phone how do you reserve? For the return trip to the airport the next morning all shuttles were full. Use Uber. Avoid the taxi scam. And don’t count on Expedia to be any help at all.
Stayed 1 night in Jan 2026

2/10 Terrible

Aaron

We arrived at 10 pm the front desk had tons of people waiting for rooms we waited 30 mins to find out only one of our rooms was ready. Told to comeback in 45 minutes so at 1130 pm . When we arrived back our second room was still not available at this time I was told it would be 2 hours . I said so 2 am I wanted a refund for the second room and was told that Expedia would have to refund me . It’s been a week I have not received a refund yet.
Stayed 1 night in Dec 2025

2/10 Terrible

Kevin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This place is a scam, when I called for a ride fork the airport that was supposed to be included they said I have to pay because it’s before 3pm and my flight arrived at 12 so I had to pay $56USD. For my ride back to the airport the next day the guy at the front desk told me that it’s only free in the morning but for the afternoon I have to pay again, so I arranged a different method of transport but just before I left one of the hotel drivers said he couldn’t drive me for free because it’s included. Be careful staying here because the guys at the front desk will try to take your money for nothing. Also I checked out later and that same person asked for $50 but another worker said I didn’t have to pay anything so I got lucky that time. Also the cleaning staff kept coming into our room without knocking thinking we weren’t there, this happened 3 times.
Stayed 1 night in Jan 2026