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Mex Hoteles

Property class: 4

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Photo gallery for Mex Hoteles

Outdoor pool, open 8:00 AM to 10:00 PM, pool loungers
Front of property
Outdoor pool, open 8:00 AM to 10:00 PM, pool loungers
Restaurant
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
28 Av Carlos Nader 2, Cancun, QROO, 77500
  • Place, Mercado 23
    ‪6 min walk‬
  • Place, Las Palapas Park
    ‪8 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard King

Standard King | Minibar, in-room safe, desk, laptop workspace

Standard King

8.2 out of 10
Very good
(50 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for STANDARD DOUBLE

STANDARD DOUBLE | Minibar, in-room safe, desk, laptop workspace

STANDARD DOUBLE

  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Mex Hoteles

Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Change of towels is available on request
Mex Hoteles offers 100 air-conditioned accommodations with minibars and a safe. 49-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Mex Hoteles. During your stay, you're just a quick walk from Benito Juarez Municipal Building. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business centre, 4 meeting rooms and a computer
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute drive from Plaza Las Americas and a few minutes from Ultramar Ferry Puerto Juárez
Mex Hoteles offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. The business-friendly Mex Hoteles also features multilingual staff, concierge services, and express check-in. Self parking is free.

This 4-star Cancun hotel is smoke free.

Mex Hoteles has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • Lift

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 49-inch smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mex Hoteles

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Mex Hoteles Hotel
Mex Hoteles Cancun
Mex Hoteles Hotel Cancun

Mex Hoteles Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 256 out of 536 reviews
Rating 8 - Good. 124 out of 536 reviews
Rating 6 - Okay. 81 out of 536 reviews
Rating 4 - Poor. 25 out of 536 reviews
Rating 2 - Terrible. 50 out of 536 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Dulce

Stayed 1 night in Dec 2025

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, amenities
On arrival I was told that the property was going to renovate the rooftop. I asked for compensation and they said they would get back to me and they never did.
Stayed 2 nights in Jan 2026

2/10 Terrible

Donald

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
They renovated the rooftop without informing guests. Construction was noisy and the pool, restaurant, and rooftop were closed osed. Fortunately, the gym was open but they still have not repaired the touchscreen on their bike which I requested in December.
Stayed 3 nights in Jan 2026

6/10 Okay

Denise

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
You get what you pay for , that’s all I’m saying.
Stayed 1 night in Jan 2026

8/10 Good

Dino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, nice lobby, nice pool area and bar. Safe with Security, underground parking, pretty easily accessible to some good restaurants, some WAY overpriced so watch for tourist traps. It shouldn't cost $45 for a breakfast toast with a couple eggs and a juice.. The options are confusing at the hotel, no one speaks English.
On the way to Karaoke Bar, good Taco's! Main Strip, beside Hotel.
Beauty around.
Ferry view to Isla Mujeres (45 min walk) 10 min by car.
Isla Mujeres ($40 return ticket CDN)
Stayed 7 nights in Jan 2026

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the Ado bus terminal. Excellent breakfast & very nice roof bar.
Stayed 1 night in Dec 2025

8/10 Good

DAVID

Business traveller
I have stayed here 5-6 times. This was the best! Hot water! Safe, secure and air conditioned worked and pool was open. Worth the money
Stayed 4 nights in Jan 2026

6/10 Okay

Andre

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Hôtel manque d'entretien. Lit confortable, réception cordiales et ouvert 24h sécurité présente. Les planchers sont dégradées et les installations manquent d'entretien. Trop dispendieux pour la prestation.
Stayed 2 nights in Jan 2026

6/10 Okay

ULISES

Liked: Cleanliness
The first day we did not hace a good impression because a/c and hot water were not working, the lights in the hallway were poor and the mirror en the bathroon
Stayed 6 nights in Dec 2025

6/10 Okay

Elizabeth

Many problems, the shower had no hot water, the toilet wouldn’t flush, the AC would only turn off at the electrical board, the breakfast the first morning was terrible, our room was cleaned while we were at the beach but they didn’t leave us towels for 3 hours so we couldn’t shower, the door to the balcony didn’t lock and the safe was faulty. We had a room on the 4th floor and weren’t informed that there was a noisy bar above us which was a nightmare on our first night They did move us to another room after a written complaint and twice to the reception.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ram

Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 4 nights in Dec 2025

2/10 Terrible

Xuan

Disliked: Cleanliness, staff & service, amenities
Room very loud
Stayed 4 nights in Dec 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Stayed 3 nights in Dec 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities
The staff on the rooftop are second to none. Great gym. Nice cool pool. I will definitely be staying there again.
Stayed 4 nights in Dec 2025

10/10 Excellent

Simon

Stayed 1 night in Dec 2025

6/10 Okay

john

Liked: Cleanliness, amenities, property conditions & facilities
This is not a bad spot I’d book it again it’s quiet
Stayed 2 nights in Nov 2025

10/10 Excellent

Likhith

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, spacious rooms totally worth it
Stayed 4 nights in Oct 2025

10/10 Excellent

Carolina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Room was hot A/C not working right bed a little hard other than that good.
Stayed 1 night in Oct 2025

10/10 Excellent

Kobe

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, kind, supportive and welcoming.
Stayed 9 nights in Oct 2025

10/10 Excellent

cherie

Stayed 1 night in Oct 2025

4/10 Poor

Kaya

Disliked: Cleanliness, property conditions & facilities
The alleys surrounding the hotel was so bad. Me and my friend Unfortunately, very poor AC which was the main downside of our stay. As for the area around the property was
Stayed 2 nights in Oct 2025

10/10 Excellent

Heber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! I stayed 4 nights then extended it to 5 and they gave a better room for my additional stay. It's so close the bus station ADO and there are several food options around if you walk to Palapas Park. The staff was cool and the place very neat, internet is amazing everywhere. There is a Starbucks on 1st floor, a restaurant and a bar, the rooftop is very cool if you are using the pool at night as it has a night club with live music. They stored my luggage after my check out for free. Definitely will come back.
Stayed 1 night in Sep 2025

10/10 Excellent

Kalabe Sishu

Stayed 5 nights in Sep 2025