Moon Palace Nizuc - All inclusive

VIP Access

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Where to?

Dates

April 2026

May 2026

On the beach, white sand, sun-loungers, beach umbrellas

Superior Deluxe Ocean View - Kids & Teens Free | View from room

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, down duvets, memory-foam beds, minibar

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Spa
Parking included
Free Wi-Fi

Explore the area

Carretera Cancun-Chetumal Km. 340, Riviera Maya, Cancun, QROO, 77500

Place, Moon Palace Golf Club
‪1 min walk‬
Place, Arrecife de Puerto Morelos National Park
‪5 min walk‬
Place, Riviera Cancun Golf Resort
‪7 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪16 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, down duvets, memory-foam beds, minibar

Superior Deluxe Garden View - Kids & Teens Free

Excellent

Garden view
45 sq m
1 bedroom
Sleeps 5
1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

Excellent

Partial ocean view
45 sq m
Sleeps 5
1 King Bed OR 2 Double Beds

Superior Honeymoon Suite Ocean Front - King Size Bed

Very good

Ocean view
45 sq m
1 bedroom
Sleeps 2
1 King Bed

Superior Deluxe Ocean Front - Kids & Teens Free

Wonderful

Ocean view
45 sq m
1 bedroom
Sleeps 5
1 King Bed OR 2 Double Beds

Superior Governor Suite Ocean View - King Size Bed

Exceptional

Ocean view
90 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Large Single Sofa Bed

Superior Family Suite Garden View - Kids & Teens Free

Wonderful

Garden view
90 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Garden view
45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Three Bedroom Villa

3 bedrooms
Sleeps 8
2 King Beds and 2 Double Beds

Similar properties

Pool
All-inclusive
Spa
Kids’ pool

includes taxes & fees

24 Apr - 25 Apr

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

17 Apr - 18 Apr

About this property

Moon Palace Nizuc - All inclusive

Spend the day relaxing at the beach, practising your swing on Moon Palace Nizuc - All inclusive's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.

Moon Palace Nizuc - All inclusive offers 709 accommodations with indoor private hot tubs and minibars. Rooms open to balconies. Memory foam beds feature down duvets and premium bedding. 47-inch Smart televisions come with digital channels and Netflix. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

AWE Spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Moon Palace Nizuc - All inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free breakfast, free WiFi in public areas and free valet parking.

Free buffet breakfast offered
Free WiFi
Free valet parking and self-parking
Enjoy Mexican cuisine with pool views at Caporales, one of the property's 6 restaurants and 4 bars/lounges
Splash around at the waterslide or swim in the 3 outdoor pools
Indulge with reflexology, facials or body treatments at AWE Spa
Services include babysitting, a free children's club and a lifeguard on-site
On-site recreation includes a golf course, 2 outdoor tennis courts and a gym
Guests speak favourably about the room service and the overall condition of the property
1 mi (1.6 km) from Moon Palace Golf Club and 9.2 mi (14.7 km) from Riviera Cancun Golf Resort
Airport shuttle service available for a fee

Moon Palace Nizuc - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Moon Palace Nizuc - All inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served, and guests can also enjoy a free manager's reception. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Mediterranean property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Guests are served a free buffet breakfast. The property hosts a free manager's reception daily.

Caporales – Overlooking the pool, this theme restaurant specialises in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Carvao – Overlooking the pool, this steakhouse specialises in Brazilian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Manglar – Overlooking the pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Palapa Pelícanos – On-site restaurant. Reservations are required. Open daily.

Sweet & Coffee – This coffee shop only serves brunch. Open daily.

Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
24-hour return airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site
Limited on-site valet and self parking

Food and drink

Free buffet breakfast
4 bars/lounges
6 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Free daily manager's reception
Private picnics
Snack bar/deli

Restaurants on site

Caporales
Carvao
Manglar
Palapa Pelícanos
Sweet & Coffee

Things to do

2 outdoor tennis courts
27-hole golf course
3 outdoor pools
Basketball
Children's pool
Free children's club
Full-service spa
Golf carts
Golf clubhouse
Golf clubs/equipment
Golf driving range
Gym
Optional golf privileges
Playground
Pro golf lessons
Pro golf shop
Shopping
TV in common areas
Waterslide
Yoga classes

Family friendly

3 outdoor pools
Baby toys
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
In-room babysitting
Laundry facilities
Lifeguards on site
Playground
Snack bar/deli
Soundproofed rooms
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

36 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lever door handles
No lift
Pool access ramp on site
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

3 floors
34 buildings
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Communal living room
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Living plant wall
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
Mediterranean architecture
Reception hall
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Memory foam mattress
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

47-inch smart TV with digital channels
Netflix
Streaming services

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Free bottled water
Meal delivery service
Minibar

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Free local calls
Free long-distance calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 26 per person (return)
Airport shuttle fee per child: USD 26 (return), (up to 17 years old)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Moon Palace Nizuc - All inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

Property Registration Number 005-007-000963/2025

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Nizuc All Inclusive All-inclusive property Cancun

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Moon Palace Nizuc - All inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

10/10 Excellent

Kim

16 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Moon Palace Nizuc was a great stay. The food was outstanding at both the breakfast and dinner buffet. Elsy made my egg every day. I love the bread and made use of the toaster. There are tons of options for food.The a’la cart restaurants were also very good. We were pleased with the evening entertainment, as well as the sweet Shop. The beds were pretty comfortable, but the pillows not so much unless you like them squishy. They did housekeeping for us upon request each time doing an excellent job. The staff was very good and always wanted to help. The entertainment team was nice though only one game per day on average in the pool. There was blackjack a couple of days. We did not travel with children so we don’t have any clue on what was going on with that. The bartenders at the lobby, Armando and Eric or the absolute best! Tony helped us on the way out with some discounts for future stays. The beach was unusable, but at no fault of the hotel. It was very easy to travel from Nizuc to the Sunrise by a shuttle. We got a ride with almost no waiting every time we wanted to transport back-and-forth. There was some NFL playoff games and they did a good job trying to get the biggest screen for us for the Packer Bear playoff. Eventually, we ended up watching TVs, but it was fine. They do try to sell you an invite to a 90 minute event, but we declined a few times. Check in and check out was a breeze. Use the slippers provided in the rooms as your feet get dirty. Same loud music at pool.

Stayed 7 nights in Jan 2026

8/10 Good

Stephanie, Calgary

Travelled with family and small children

15 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff were excellent. Required medical services due to illnesses and the doctors were amazing

Stayed 8 nights in Dec 2025

10/10 Excellent

Jeremy

14 Jan 2026

Stayed 5 nights in Jan 2026

8/10 Good

Deneb

Travelled with family

12 Jan 2026

Liked: Cleanliness, property conditions & facilities

Options for food were ok.

Stayed 7 nights in Jan 2026

10/10 Excellent

Sujeeta

11 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Everything

Stayed 5 nights in Dec 2025

8/10 Good

ANDREW

Travelled with family

11 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything was beyond satisfactory

Stayed 5 nights in Dec 2025

10/10 Excellent

Rock

9 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Very clean hotel. Ocean view was incredible. It was better than Grand beach. Grand and Nizuc has no waves and not clean beach. That's why there have big pool. Food was very good except japaneses. Donot buy voucher or membership of Moon Palace. I was trying to voucher but hotel was full and cannot use it.

Stayed 6 nights in Jan 2026

10/10 Excellent

Denise

9 Jan 2026

Stayed 3 nights in Jan 2026

10/10 Excellent

Suela

Travelled with family and small children

8 Jan 2026

Liked: Cleanliness, property conditions & facilities

Staff was very welcoming. I suggest eating dinner at different restaurants especially at Sunrise hotels. Food was really good. Clean rooms and overall. What needs attention is the bed , new bed needed asap . Our back hurts for days.

Stayed 7 nights in Dec 2025

10/10 Excellent

Andreia

7 Jan 2026

Liked: Property conditions & facilities

Stayed 5 nights in Dec 2025

6/10 Okay

JAVIER JESUS

6 Jan 2026

Stayed 5 nights in Dec 2025

10/10 Excellent

Ketsara

Travelled with family

6 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great services, great food,

Stayed 3 nights in Jan 2026

10/10 Excellent

Eunice

4 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything! Clean room, nice staff, great food!

Stayed 3 nights in Dec 2025

4/10 Poor

Alonso, Las Vegas

Travelled with family

4 Jan 2026

Liked: Cleanliness

Room was ok.. A little dated. TV wasn’t working. I called and they sent someone and it took 4 trips for them to fix it, one of which they tried to come in at almost 2am while we were sleeping already. Who does that? It was a party of 3 and I requested 2 beds, they gave me a king sized bed only. Had to call and they brought a roll away bed. The bad part was that they didn’t even bother to tell me at check in. The room constantly smelled like sewage. The food was mediocre at best. The resort credit that Expedia offers is misleading. It can only be used for the spa and certain tours but not all tours. It’s not for typical room charges. I won’t be staying here again.

Stayed 4 nights in Dec 2025

4/10 Poor

Hema

Travelled with family

4 Jan 2026

Food

Stayed 5 nights in Dec 2025

10/10 Excellent

Manikandan

4 Jan 2026

Stayed 4 nights in Dec 2025

8/10 Good

Susan E, san Clemente

3 Jan 2026

Stayed 4 nights in Dec 2025

10/10 Excellent

Sanjana

3 Jan 2026

Stayed 3 nights in Dec 2025

8/10 Good

Brindha

3 Jan 2026

Nice resort with lot of amenities

Stayed 4 nights in Dec 2025

10/10 Excellent

Adam

Travelled with family

2 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

The service and staff were outstanding, especially since it was high season.

Stayed 4 nights in Dec 2025

10/10 Excellent

isamu

2 Jan 2026

Stayed 5 nights in Dec 2025

10/10 Excellent

Zsaella

Travelled with family

1 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean resort, friendly staff, lots of activities for families, lots of food options, loved the Christmas village with the train ride, dessert and drink set up. What I would change though is the over priced day pass to the Grand.

Stayed 4 nights in Dec 2025

10/10 Excellent

Lance

Travelled with family

31 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall this place is simply fantastic. The vibe, atmosphere, quality/condition of everything, restaurants, staff, etc., are all amazing. It's clean, fresh, and highly enjoyable. The pool area is wonderful, very big with multiple bars, and easy to get chairs w/ umbrellas without any hassle. The beach was nice too but nothing spectacular. The main issue is the relentless effort to sell you a palace membership. It is worse than any timeshare presentation/sales effort that I've ever had to endure. They lied and said it wouldn't be a sales pitch, then said 90 minutes (it was over 2.5 hours long), and even after three different people tried browbeating us into purchasing and we still refused, even leaving we had to deal with 2 other hard sells by people, one of which literally followed us out the door trying to get us to buy something. Even on checkout day, waiting for our ride, yet another guy tried hard to get us to buy something. It ruined one entire afternoon of our stay and left a bad taste. I advise you to avoid it at all costs, I will never sit through it again. It is simply relentless and brutal. Only other complaint is the mix drinks at the pool/beach -- they put little to no alcohol in them. I could drink 7 margaritas and not feel anything. Stick with beer or watch them make your drink so you can ensure they are actually putting real booze in it.

Stayed 5 nights in Dec 2025

2/10 Terrible

Rajesekhar

Travelled with family

31 Dec 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Service was bad. Rooms are ok.

Stayed 3 nights in Dec 2025

8/10 Good

Himanshu Kumar

31 Dec 2025

Stayed 5 nights in Dec 2025

Moon Palace Nizuc - All inclusive

Choose dates to view prices

Photo gallery for Moon Palace Nizuc - All inclusive

Reviews

Popular amenities

Explore the area

Room options

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Moon Palace Cancun - All-Inclusive

About this property

Moon Palace Nizuc - All inclusive

All-inclusive details

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Moon Palace Nizuc - All inclusive Reviews

Reviews

Excellent

9.2/10

9.0/10

9.0/10

9.0/10

Reviews

10/10 Excellent

Kim

Kim

8/10 Good

Stephanie, Calgary

Stephanie

10/10 Excellent

Jeremy

Jeremy

8/10 Good

Deneb

Deneb

10/10 Excellent