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Lord Charles Hotel

4.0 star property

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Photo gallery for Lord Charles Hotel

Lobby sitting area
Breakfast, lunch and dinner served
Exterior
2 outdoor pools, pool umbrellas
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View in a map
Corner of Main Road (M9) & Broadway Boulevard (R44, Cape Town, WC, 7130
  • Place, Heidelberg Golf Club
    ‪4 min drive‬
  • Place, Cheetah Outreach
    ‪6 min drive‬
  • Place, Lourensford Wine Estate
    ‪8 min drive‬
  • Airport, Cape Town (CPT-Cape Town Intl.)
    ‪25 min drive‬

Room options

Similar properties

View from property
Lord Charles Hotel, Somerset West, a Tribute Portfolio Hotel
Somerset West
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 62 reviews
The price is €130
includes taxes & fees
27 Jun - 28 Jun
Lord Charles Hotel, Somerset West, a Tribute Portfolio Hotel

About this property

Lord Charles Hotel

Along with 2 outdoor pools, this hotel has a restaurant and a fitness centre. Free WiFi in public areas and a free shopping centre shuttle are also provided. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site.
Lord Charles Hotel offers 198 accommodations with minibars and a safe. Beds feature down duvets. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.
During your stay at Lord Charles Hotel, you'll be close to Ster-Kinekor Somerset. Free WiFi in public areas, a free shopping centre shuttle and 2 outdoor pools are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes tennis courts and a gym
  • Just a 4-minute drive from Ster-Kinekor Somerset and a few minutes from Cheetah Outreach
  • Free shopping centre shuttle service
Lord Charles Hotel offers its guests 2 outdoor swimming pools and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 12 meeting rooms. Event space at this hotel measures 15007 square feet (1394 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Lord Charles Hotel. An airport shuttle (available on request) and a beach shuttle are available for a fee.

Smoking is allowed in designated areas at this 4-star Cape Town hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Garden Terrace – This buffet restaurant serves breakfast, lunch and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to midnight at scheduled times and on request
  • Area shuttle up to 10 km
  • Beach shuttle (surcharge)
  • Free shopping centre shuttle
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: ZAR 214 to 527 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Garden Terrace

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Gym
  • Personal motorised watercraft
  • Piano
  • Tennis
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (15,007 square foot of space)

Outdoors

  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Built in 1989
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately ZAR 214 to 527 per person
  • Airport shuttle fee: ZAR 460 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Lord Charles Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Lord Charles Hotel
NH Hotel Lord Charles
NH Lord Charles
NH Lord Charles Cape Town
NH Lord Charles Hotel
NH Lord Charles Hotel Cape Town
NH The Lord Charles Hotel
NH Cape Town The Lord Charles Hotel
NH Cape Town The Lord Charles Cape Town
NH Cape Town The Lord Charles Hotel Cape Town

Lord Charles Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 59 out of 140 reviews
Rating 8 - Good. 48 out of 140 reviews
Rating 6 - Okay. 22 out of 140 reviews
Rating 4 - Poor. 7 out of 140 reviews
Rating 2 - Terrible. 4 out of 140 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly helpful. The room was huge, clean, quiet, wifi great, all the meals I had was tasty and well presented. I noticed that the service at the pool was very slow and it took forever to pick up the dirty dishes. I am not sure if the manager is giving enough guidance
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Friendly staff, excellent breakfast and lovely pool area. The room was bright and comfortable.
Stayed 9 nights in Feb 2020
Verified

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had various issues with the room and service but they were resolved fairly quickly. One issue, not resolved is that there are no USB ports available - inconvenient in a hotel used for many business conferences.
Stayed 7 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the lord charles is impeccable, the staff are all professional, friendly and courteous, service is great and the rooms are amazingly comfortable
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Valentines

The staff were friendly and welcoming to me and my lady. They made it extra special for us. The room was well prepared. We were advised of what is happening at the hotel and around with options for our entertainment. I will definitely book again.
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Louis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Disappointing stay

In short: They need to learn what the term "maintenance" means. Even if they appoint a handyman, it will go a long way towards addressing he many glaring issues relating to maintenance. And... I do not like to have seconds for breakfast, referring rather sarcastically to the fact that the flies had first helping to the buffet. Staff are very pleasant and helpful. Will not recommend this establishment at all!
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hôtel, bien équipé et soigné. Personnel trės aimable. Malheureusement, il n'y a pas de douche et toilettes prės de la piscine. Les murs extérieurs sont sales.
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Kuvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious & clean. Nice pool & tennis courts.
Stayed 8 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 2 nights in Dec 2019
Verified

2/10 Terrible

Heidi Emma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

O Lord, not the Charles

Very loud kitch hotel, noisy, looks great on pics but i disliked it intensely. Bad internet at extremiies, but those rooms are at least a bit more quiet. Conference groups are loud and walls are vety thin
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here make this hotel such a wonderful place to stay - Always smiling and friendly - It’s like coming home
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Johann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful setting and gardens Plumbing not flowing well Carpets looking worn out
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel with great amenities, the staff were beyond professional and friendly, it’s so well located and perfect for the wine lover looking to explore the local wine routes
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has low occupancy tonight so pub and restaurants were closed early which was a disappointment after a 23 hour flight
Stayed 1 night in Nov 2019
Verified

6/10 Okay

A

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
In general a very nice hotel well situated in Somerset West . Breakfast was also good but
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, amazing staff
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Lori

Liked: Staff & service, amenities, property conditions & facilities
I stayed here for a week even though my Expedia booking was for 2 nights. Lovely, friendly staff - responsive; good at recovery (e.g., always had to ask for bottled water even though housekeeping was to leave it each day). Property is a little older; standard room (6 nights) much better than suite on first night (host neglected to make reservation). Love the outdoor areas. Bed was really comfy, large shower with bathroom amenities. Would definitely stay again!
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable

A great location for conferences, with great facilities on-site. You'd need to set aside some time to visit the more central places in Cape Town like Table Mountain, but it's very doable. Good vineyards around the place to visit for some good wine-tasting.
Stayed 4 nights in Sep 2019
Verified

4/10 Poor

PASCAL

Liked: Staff & service
Disliked: Room comfort

Could have been better

It would have been perfect if the bathroom did not leak , the air cons of many many other friends rooms were operational , the tissues available when we overheat , the room coffee had not been renewed for days . This hotel has a lack of Quality Control and this is sad for an hotel of such a level . Our friend s conference were disappointed .
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view and quiet it nice for relaxing and good price for that type of standard
Stayed 5 nights in Aug 2019
Verified

8/10 Good

Sissel Tove

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Ærverdig flott hotell med noen riper i lakken

Flott gammelt hotell! Hotellets beliggenhet forutsetter biltransport for å komme til strand, vinfarm og shopping. Har man ikke egen bil, er taxi lett tilgjengelig. Stor fin hage/park som tilhører hotellet. Hotellet er gammelt og ikke alt fungerte på mitt rom: a/c fungerte ikke ordentlig og ga ingen god varme (var der senvinters og det er kaldt). Heller ikke espresso maskinen virket. Hotellet er stort, 190 rom. Ingen fleksibilitet da jeg spurte om å få beholde rommet til kl 11 ved utsjekk som er 10:00; det til tross for at jeg tilhørte en meget stor gruppe som alle sjekket ut ca 08.. Nydelig frokost men varierende service også her.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

PS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cant be beaten

this hotel can't be beaten on location and value for money! Staff is superb and great breakfast
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, efficient service and friendly staff. The rooms are spacious and comfortable
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a relaxing place to recuperate from the stresses of life then this is the place. They are pleasant, laid back and friendly and the environs of this hotel are peaceful and relaxed.
Stayed 6 nights in Apr 2019
Verified

8/10 Good

Harry

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Not impressed

I was not impressed with the cleanliness of my room...toilet seat was dirty (faeces) on arrival. Condition also questionable,toilet door had chip board broken in some parts. Service of the employees was excellent.
Stayed 1 night in Apr 2019