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Hotel l'Octroi

3.0 star property

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Photo gallery for Hotel l'Octroi

Terrace/patio
Front of property
Daily full breakfast (EUR 15 per person)
Terrace/patio
Family Room | Premium bedding, in-room safe, individually decorated, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Parking available
  • Room service

Explore the area

View in a map
143 Rue Trivalle, Carcassonne, AUDE, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪5 min walk‬
  • Place, Le Musée de la Torture de Carcassone
    ‪6 min walk‬
  • Place, Château Comtal
    ‪6 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪9 min drive‬

Room options

View all photos for Large

Large | Premium bedding, in-room safe, individually decorated, desk

Large

9.4 out of 10
Exceptional
(9 reviews)
  • 14 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Large Deluxe

Large Deluxe | Premium bedding, in-room safe, individually decorated, desk

Large Deluxe

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite

Suite | Premium bedding, in-room safe, individually decorated, desk

Suite

  • 16 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Medium

Medium | Premium bedding, in-room safe, individually decorated, desk

Medium

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Small

Small | Premium bedding, in-room safe, individually decorated, desk

Small

8.0 out of 10
Very good
(2 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | Premium bedding, in-room safe, individually decorated, desk

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

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About this property

Hotel l'Octroi

Mediterranean hotel with full-service spa and seasonal outdoor pool
This smoke-free hotel features a full-service spa, a bar/lounge and Access to hot tub. WiFi in public areas is free. Other amenities include self parking, a seasonal outdoor pool and dry cleaning.
Hotel l'Octroi offers 21 accommodations with a safe and a hairdryer. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

A seasonal outdoor pool and Access to hot tub are on site.
The on-site spa has couples treatment room(s). Services include massages. The spa is equipped with a steam room. The spa is open daily.
During your stay at Hotel l'Octroi, you're just a quick walk from Château Comtal. Enjoy features like free WiFi in public areas, plus a full-service spa and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy pool views while dining at Bar lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Treat yourself to massages at the spa
  • Services include babysitting, dry cleaning/laundry and luggage storage
  • Just a 4-minute walk from Château Comtal and 5 minutes on foot from Narbonnaise Gate
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel l'Octroi offers its guests a full-service spa, Access to hot tub, and a seasonal outdoor pool. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at Hotel l'Octroi. For a fee, parking is available. You'll have access to the health club at a partner property.

This 3-star Carcassonne hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:30 AM.
Bar lounge – This bar overlooks the pool.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 12 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: EUR 15 for adults and EUR 9 for children
  • A bar/lounge

Restaurants on site

  • Bar lounge

Things to do

  • Full-service spa
  • Hot tub
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach loungers
  • Beach towels
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 1900
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 10 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Cots (infant beds) are available for EUR 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 15 for adults and from EUR 9 for children
  • Self-parking fee: EUR 12 per night (in/out privileges)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per day
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 7:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 10:00 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel l'Octroi
Hotel l'Octroi Carcassonne
l'Octroi
l'Octroi Carcassonne

Reviews

Hotel l'Octroi Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 170 out of 406 reviews
Rating 8 - Good. 172 out of 406 reviews
Rating 6 - Okay. 45 out of 406 reviews
Rating 4 - Poor. 8 out of 406 reviews
Rating 2 - Terrible. 11 out of 406 reviews

Reviews

10/10 Excellent

Shane

Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect place to stay in Carcassonne

Loved this hotel. Really clean and comfortable, and the location is great. Both for the citadel and the restaurants and shops further along Rue Trivalle. The pool and seating area were a welcome place to relax and cool off. The staff were all friendly and welcoming (and spoke good English if, like me, your French isn't the best!) Secure parking an added bonus too.
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Isabelle

Stayed 1 night in Jul 2025

10/10 Excellent

david

Stayed 2 nights in Jul 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff are lovely. Great position for the old cite and airport shuttle. Breakfast is ok, but not worth 15 euros. Pool is a welcome break after hot days
Stayed 4 nights in Jun 2025

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location nd very helpful friendly staff.
Stayed 2 nights in May 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Limited snacks poolside, rooms were clean , not keep on the words on the wall around the tv made it feel like a hostel, no cakes available to have with a coffee
Stayed 4 nights in May 2025

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff extremely friendly and helpful
Stayed 3 nights in May 2025

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a fantastic location, just a 5min walk to the medieval city. The staff were friendly and spoke good English. The room was clean and the beds were comfortable. The facilities in the hotel were also good. We stayed with our 5 year old and we all really enjoyed it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

We did not stay in the hotel we booked we got there and were told it was closed for renovations. The one we stayed close to the castle. So
Stayed 7 nights in Nov 2024

8/10 Good

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely! Breakfast was less than ideal and not great selection for kids and the price but location was fantastic.
Stayed 1 night in Oct 2024

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the medieval city & downtown area! Staff super friendly!
Stayed 2 nights in Oct 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for suggesting visiting Aigues-Mortes it was most interesting. Thank you for putting up with my terrible French!
Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel très correct à 2 pas de la cité médiévale. Parking payant par contre.
Stayed 1 night in Aug 2024

10/10 Excellent

hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Heartily welcoming, cozy and immaculately clean room, excellent location, excellent breakfast. Recomended.
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2024

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay & mainly down to the young male receptionist, who looked after us on our arrival. Apologies but can not remember his name, but he went above/beyond in making a great 1st impression
Stayed 1 night in May 2024

10/10 Excellent

Hugh John

Stayed 1 night in Mar 2024

2/10 Terrible

john

Liked: Cleanliness
Disliked: Property conditions & facilities
The property was ok, I arrived at the hotel to find it closed. No notice of this from the hotel. I call the hotel, and am informed I have been "upgraded" to a different hotel, Montmercy. This hotel was older and the facilties were interesting to say the least. Wifi was horrible, about 6 inches between the front of the toilet and the sink. I would not have chosen this hotel
Stayed 2 nights in Mar 2024

6/10 Okay

Susan

Stayed 1 night in Sep 2023

10/10 Excellent

Keith

Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location for the old city gate, just a short walk.
Stayed 1 night in Jun 2023