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Hotel New Otani Makuhari

4.0 star property

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Photo gallery for Hotel New Otani Makuhari

A large indoor swimming pool with a high, arched ceiling and blue-tiled floor.
Property video
A hotel entrance with a polished marble floor, a reception desk, and two ornate lamps.
A table set for dinner with a sunset view, including a bottle of champagne, wine glasses, and various dishes.
A tall building with multiple floors and illuminated windows, located at a city intersection with crosswalks and traffic lights.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
2-120-3 Hibino, Mihama-ku, Chiba, Chiba-ken, 261-0021
  • Place, Mitsui Outlet Park Makuhari
    ‪2 min walk‬
  • Place, Makuhari Messe
    ‪6 min walk‬
  • Place, Makuhari Beach
    ‪10 min walk‬
  • Airport, Tokyo (NRT-Narita Intl.)
    ‪90 min drive‬

Room options

View all photos for Moderate Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Twin Room, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room, Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room, Smoking

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room, Non Smoking

8.4 out of 10
Very good
(8 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room, Non Smoking

A hotel room with a large bed, a desk with a lamp, a chair, and a view of a cityscape through a window.

Standard Double Room, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Moderate Double Non Smoking

A hotel room with a large bed, a desk with a chair, a television, and a view of the city.

Moderate Double Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking (Bed Type Not Guaranteed)

Premium bedding, down duvets, in-room safe, desk

Standard Room, Non Smoking (Bed Type Not Guaranteed)

8.4 out of 10
Very good
(6 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Moderate Triple Non Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Triple Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Double Room, Non Smoking

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking, Corner

A hotel room with two beds, a small table, and a view of the cityscape.

Superior Twin Room, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room, Non Smoking, Corner

A hotel room with a bed, a sofa, a small table, a large window with a view, and a chandelier.

Superior Double Room, Non Smoking, Corner

7.0 out of 10
Good
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Triple Room, Non Smoking, Corner

A hotel room with two beds, a sofa, a round table, and a view of a cityscape.

Superior Triple Room, Non Smoking, Corner

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Quadruple Room, Non Smoking, Corner

Superior Quadruple Room, Non Smoking, Corner | Premium bedding, down duvets, in-room safe, desk

Superior Quadruple Room, Non Smoking, Corner

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Balcony Suite Twin, Non-Smoking, Ocean View

Premium bedding, down duvets, in-room safe, desk

Balcony Suite Twin, Non-Smoking, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Balcony Suite Double, Non Smoking, Ocean View

A hotel room with a large bed, a desk with a lamp, a chair, a television, and a view of the city.

Balcony Suite Double, Non Smoking, Ocean View

  • Ocean view
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Premium bedding, down duvets, in-room safe, desk

Superior Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Corner Double Room

A hotel room with a large bed, a round table, a sofa, and a view of the sea.

Superior Corner Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Malibu Suite Twin

Living area | LED TV

Malibu Suite Twin

  • Sleeps 2
  • Free Wi-Fi

View all photos for Moderate Twin Room, Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Twin Room, Smoking

8.4 out of 10
Very good
(5 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

Same Floor, Moderate 2 Twin Rooms, Non Smoking

  • Sleeps 4
  • 4 Large Single Beds
  • Free Wi-Fi

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About this property

Hotel New Otani Makuhari

Along with 5 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas, free self parking and a free theme park shuttle are also provided. Additionally, an outdoor pool, 2 bars/lounges and a health club are on-site.
Hotel New Otani Makuhari offers 418 accommodations with a safe and complimentary slippers. Beds feature down duvets and premium bedding. LED televisions come with digital channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

This Chiba hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor tennis court, an indoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool, health club or fitness facility.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is open selected days.
Our customers tell us that they enjoy the overall property condition at Hotel New Otani Makuhari. During your stay, you're just a quick walk from Mitsui Outlet Park Makuhari. Features include free WiFi in public areas, free self-parking and a free theme park shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy Fusion cuisine at SATSUKI, one of the property's 5 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself to body treatments or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Just a 3-minute walk from Mitsui Outlet Park Makuhari and 7 minutes on foot from Makuhari Messe
  • Free theme park shuttle service
Hotel New Otani Makuhari offers its guests a full-service spa, an outdoor tennis court, and an indoor tennis court. There are 5 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

An outdoor pool, an indoor pool, and a health club are also featured at the business-friendly Hotel New Otani Makuhari. Limited free parking is available on a first-come, first-served basis.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
SATSUKI – This restaurant specialises in Fusion cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Taikan En – This restaurant specialises in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Senbazuru – This restaurant specialises in Japanese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Isshin – This restaurant specialises in sushi and serves lunch and dinner. Open daily.
Keyaki – Overlooking the ocean, this steakhouse specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: JPY 5,000 for adults and JPY 3,000 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 5 restaurants
  • A poolside bar

Restaurants on site

  • Isshin
  • Keyaki
  • SATSUKI
  • Senbazuru
  • Taikan En

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor tennis court
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Free theme park shuttle
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • Facials
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 24 floors
  • Banquet hall
  • Built in 1993
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note: The Breakfast Included rate plan includes breakfast for guests age 4 and older. Additional fees apply to children 0-3 years old for breakfast.
Some room names indicate varying check-in and check-out times, which override posted check-in and check-out hours.
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 5000 for adults and from JPY 3000 for children
  • Facilities fee: JPY 5500 per person and includes use of: sauna; hot tub; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Makuhari
Hotel New Otani Makuhari
Hotel Otani Makuhari
Makuhari Hotel
Makuhari New Otani
Makuhari New Otani Hotel
New Otani Hotel Makuhari
New Otani Makuhari
New Otani Makuhari Hotel
Otani Makuhari
New Otani Makuhari Chiba
Hotel New Otani Makuhari Hotel
Hotel New Otani Makuhari Chiba
Hotel New Otani Makuhari Hotel Chiba

Hotel New Otani Makuhari Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 1001 reviews
Rating 8 - Good. 301 out of 1001 reviews
Rating 6 - Okay. 77 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 8 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well appointed hotel with excellent staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities
Great customer service and very large room. Breakfast was one of the best I’ve had, and been traveling to Japan for 40+ years.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Rachael

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel which is well positioned to local convention centre. Staff were polite and helpful. Amenities were well provided for also.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, location, and staff. Everything you need. Convenient to narita and tokyo by metro. Hit it.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Paige Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and amazing view. The food was delicious
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Ming-Hsun

Liked: Cleanliness, staff & service, amenities
Clean room, close to conference center and station
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Comfortable. Clean. Good food. Convenient to metro and narita airport. Staff is proactive professional and courteous. A+
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Xiaoran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Tore Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel just cross over the street for the exhibition center. A bit expensive to eat at the hotel but great food.
Stayed 6 nights in May 2025
Verified

10/10 Excellent

CHOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great hotel

Good location with good service
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Cary

Liked: Cleanliness
Quiet, Clean, Superb Staff, Perfect for my needs.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel. One of the best hotels in Tokyo. Love everything about this hotel.
Stayed 7 nights in Feb 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value close to narita easy access to metro to get into tokyo
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very peaceful
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Yiu Lung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and helpful staff. Room is clean, comfort.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are much larger than average, very clean and good service
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Muhammed

Excellent View of the Bay. Super clean. Grreat alternative to Tokyo’s chos. Only 35 min short train ride from Tokyo. Friendly staff. Delicious and high quality breakfast. Did not fail me in the last 20 years!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wry convenient hotel

Convenient business hotel close to convention Centre
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Best in class.
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff gave excellent service.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice property. Perfect place to stay when attending the Tokyo Auto Salon in Makuhari Messe across the street!
Stayed 3 nights in Jan 2025
Verified

8/10 Good

sandi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff helped with a couple problems very helpful
Stayed 2 nights in Oct 2025
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was well located in shopping and lots of restaurants. Only complaint that I was aware of, gym access was restricted to afternoon and early evening which was too bad as it made it difficult to maintain fitness. Staff very professional, helpful and friendly
Stayed 3 nights in Oct 2025

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