Palmer House a Hilton Hotel

4.0 star property

Choose dates to view prices

Room options

View all photos for Mobility Accessible Standard King Room With Bathtub

1 bedroom, premium bedding, pillow-top beds, minibar

Mobility Accessible Standard King Room With Bathtub

  • Sleeps 2

View all photos for Room, 2 Double Beds, Non Smoking

In-room business centre

Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(72 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, premium bedding, pillow-top beds, minibar

Room, Accessible, Non Smoking (Roll-in Shower)

8.8 out of 10
Excellent
(12 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, premium bedding, pillow-top beds, minibar

Room, Accessible, Non Smoking (Roll-in Shower)

9.2 out of 10
Wonderful
(9 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room (Parlor, No Bed)

1 bedroom, premium bedding, pillow-top beds, minibar

Room (Parlor, No Bed)

  • Sleeps 2
  • 1 Single Bed

View all photos for Room, Accessible, Bathtub

1 bedroom, premium bedding, pillow-top beds, minibar

Room, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Non Smoking (Roll-in Shower)

In-room business centre

Room, Non Smoking (Roll-in Shower)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, Accessible, Non Smoking (Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium 2 Double Mobility Accessible (Tub)

In-room business centre

Premium 2 Double Mobility Accessible (Tub)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium 2 Bed 2 Bath - 1 Room

In-room business centre

Premium 2 Bed 2 Bath - 1 Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, Multiple Beds, Non Smoking

  • 93 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Room - 1 King Bed

In-room business centre

Deluxe Room - 1 King Bed

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room -1 King Bed

In-room business centre

Deluxe Room -1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (Parlor)

In-room business centre

Suite, 2 Bedrooms, Non Smoking (Parlor)

  • 93 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, minibar

Room, 2 Double Beds

10.0 out of 10
Exceptional
(5 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

1 bedroom, premium bedding, pillow-top beds, minibar

Room, 2 Double Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(14 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Two Double Room

1 bedroom, premium bedding, pillow-top beds, minibar

Standard Two Double Room

  • Sleeps 4

View all photos for Standard King Room

1 bedroom, premium bedding, pillow-top beds, minibar

Standard King Room

  • Sleeps 2

View all photos for Premium Two Double Room

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Two Double Room

  • Sleeps 4

View all photos for Premium King Room

1 bedroom, premium bedding, pillow-top beds, minibar

Premium King Room

  • Sleeps 2

View all photos for Mobility Accessible Standard Queen Room With Roll In Shower

1 bedroom, premium bedding, pillow-top beds, minibar

Mobility Accessible Standard Queen Room With Roll In Shower

  • Sleeps 2

View all photos for Mobility Accessible Premium Two Double Room With Bathtub

1 bedroom, premium bedding, pillow-top beds, minibar

Mobility Accessible Premium Two Double Room With Bathtub

  • Sleeps 4

View all photos for Mobility Accessible Two Double Room With Bathtub

1 bedroom, premium bedding, pillow-top beds, minibar

Mobility Accessible Two Double Room With Bathtub

  • Sleeps 4

View all photos for Mobility Accessible Two Double Room With Shower

1 bedroom, premium bedding, pillow-top beds, minibar

Mobility Accessible Two Double Room With Shower

  • Sleeps 4

View all photos for Two Double Suite

1 bedroom, premium bedding, pillow-top beds, minibar

Two Double Suite

  • Sleeps 4

View all photos for Deluxe Room, 2 Double Beds

In-room business centre

Deluxe Room, 2 Double Beds

8.2 out of 10
Very good
(18 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Accessible, Bathtub

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Room, 2 Double Beds, Accessible, Bathtub

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, 2 Bathrooms

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Room, 2 Double Beds, 2 Bathrooms

8.0 out of 10
Very good
(12 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

In-room business centre

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(30 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Oversized Deluxe Two Double Room

1 bedroom, premium bedding, pillow-top beds, minibar

Oversized Deluxe Two Double Room

  • Sleeps 4

View all photos for Oversized Deluxe King Room

1 bedroom, premium bedding, pillow-top beds, minibar

Oversized Deluxe King Room

  • Sleeps 2

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | 1 bedroom, premium bedding, pillow-top beds, minibar

Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(47 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room - 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Room - 2 Double Beds

7.6 out of 10
Good
(5 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room - 1 King Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Room - 1 King Bed

8.2 out of 10
Very good
(15 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mobility Accessible One-Bedroom King Suite with Roll in Shower

1 bedroom, premium bedding, pillow-top beds, minibar

Mobility Accessible One-Bedroom King Suite with Roll in Shower

  • Sleeps 2

View all photos for Mobility Accessible Standard King Room With Roll In Shower

1 bedroom, premium bedding, pillow-top beds, minibar

Mobility Accessible Standard King Room With Roll In Shower

  • Sleeps 2

View all photos for Premium Two Double Room With Two Bath

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Two Double Room With Two Bath

  • Sleeps 4

View all photos for Two Double Room With Two Bathrooms

1 bedroom, premium bedding, pillow-top beds, minibar

Two Double Room With Two Bathrooms

  • Sleeps 4

View all photos for One Bedroom King Suite

1 bedroom, premium bedding, pillow-top beds, minibar

One Bedroom King Suite

  • Sleeps 2

View all photos for Standard Double Room

1 bedroom, premium bedding, pillow-top beds, minibar

Standard Double Room

  • Sleeps 2

View all photos for Room, 1 King Bed, Non Smoking (Hip & Historic)

In-room business centre

Room, 1 King Bed, Non Smoking (Hip & Historic)

8.4 out of 10
Very good
(166 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hilton Chicago
  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.2 out of 5, Very good, 2,320 reviews
The price is €133
includes taxes & fees
20 Dec - 21 Dec
Hilton Chicago

About this property

Palmer House a Hilton Hotel

Luxury hotel with full-service spa and 24-hour health club
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Additionally, a 24-hour health club, a bar/lounge and a conference centre are on-site. Housekeeping is available on request.
Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video game consoles and pay-per-view films.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 12 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Our customers tell us they can't get enough of Palmer House a Hilton Hotel's great location. During your stay, you're just a quick walk from Millennium Park. You'll find features such as a full-service spa, an indoor pool and a restaurant.
  • Enjoy American cuisine while dining at Lockwood Lobby Bar
  • To-go breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, manicures and pedicures or facials at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Millennium Park and 5 minutes on foot from Art Institute of Chicago
  • Pets welcome for a fee
Palmer House a Hilton Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge.

A business centre, 77 meeting rooms, and coworking spaces are available. Event space at this hotel measures 130000 square feet (12077 square metres) and includes a conference centre. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Palmer House a Hilton Hotel. For a fee, parking is available.

This 4-star Chicago hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast on weekdays from 6:30 AM and 11:00 AM.
Lockwood Lobby Bar – This lobby lounge specialises in American cuisine. Happy hour is offered.
Lockwood Express – This café serves breakfast, lunch and light fare. Open daily.
Lockwood Restaurant – This restaurant only serves breakfast. Open selected days.
Potter's Bar – This cocktail bar specialises in American cuisine. Open selected days.

Awards and affiliations

The property is a member of Historic Hotels of America.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Covered parking on site (USD 57 per night; includes in/out privileges)
  • Covered valet parking on site (USD 85 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast to-go available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lockwood Express
  • Lockwood Lobby Bar
  • Lockwood Restaurant
  • Potter's Bar

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 77 meeting rooms
  • Business centre
  • Conference centre (130,000 square foot of space)
  • Coworking space

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 23 floors
  • Banquet hall
  • Built in 1873
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Hilton Honors mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from May 5 2025 to December 31 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.00 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 15 to 30 per person
  • Covered self-parking fee: USD 57 per night (in/out privileges)
  • Valet parking fee: USD 85 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 50.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Hilton Honors mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 5:30 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Palmer
Hilton Palmer House
House Hilton
Palmer Hilton
Palmer Hilton House
Palmer House
Palmer House Hilton
Palmer House Hilton Chicago
Palmer House Hilton Hotel
Palmer House Hilton Hotel Chicago
Chicago Palmer House Hilton
Hilton Hotel Palmer
Palmer House Chicago
The Palmer House Hilton Hotel Chicago
The Palmer House Hilton
Palmer House A Hilton
Palmer House a Hilton Hotel Hotel
Palmer House a Hilton Hotel Chicago
Palmer House a Hilton Hotel Hotel Chicago

Palmer House a Hilton Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1207 out of 2098 reviews
Rating 8 - Good. 399 out of 2098 reviews
Rating 6 - Okay. 252 out of 2098 reviews
Rating 4 - Poor. 137 out of 2098 reviews
Rating 2 - Terrible. 103 out of 2098 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

D'Amber

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Very beautiful, historic hotel

It is a beautiful hotel. The room itself, though, was pretty beat up. The bathroom cabinet bottom portion was torn up and you could see the wood underneath and the bathroom smelled like mold or mildew. The rest of the room there were no issues, but the walls on that particular floor, seemed to not be in great shape either. Not sure why the smell as the room appeared very clean and housekeeping was constantly cleaning rooms.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

4/10 Poor

Christina Raychael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Had an issue with the tub draining plumber came pull out a big long black hair and just threw it in the toilet without flushing it then still didn’t drain asked to switch room and this tub drain either. there’s mold all in the bathroom. It is stuffy and not what I expected.
Stayed 3 nights in Aug 2025

10/10 Excellent

Oliver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff went above and beyond to make our stay great, even upgraded our room to a larger one for no extra charge!
Stayed 2 nights in Jul 2025

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
While the location was perfect for us and the hotel had a beautiful lobby, our room was a little shabby with wall paper starting to peel in the corners and some mold in the bathroom. The lobby staff were friendly, but we did not like the "deal" we were offered three times that turned out to be a pitch for a Hilton Grand Vacations time share. Our bill was incorrect and getting it fixed was a pain. They charged us more than the Expedia price and charged us for the never used mini-bar. After giving up by phone with a half hour on hold, we went to "chat". It took four hours but someone finally chatted with us. They refunded the mini-bar charge but not the additional taxes of $13.14 on the resort fee, which for some reason Expedia does not include in its price.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sabrina

Stayed 2 nights in Aug 2025

4/10 Poor

Scott

Disliked: Cleanliness, property conditions & facilities
Great historic venue! Sliding down….
Stayed 2 nights in Aug 2025

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

BEATRIZ, STATEN ISLAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service amazing
Stayed 1 night in Aug 2025

10/10 Excellent

Dana

Stayed 1 night in Aug 2025

10/10 Excellent

Sylvia

Stayed 1 night in Aug 2025

10/10 Excellent

Jeff, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Logan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room was tiny. Tub was broken
Stayed 1 night in Aug 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Always love staying at The Palmer. The location is super convenient and the property oozes with Chicago charm. The staff is kind and always willing to help. Looking forward to my next stay.
Stayed 2 nights in Aug 2025

6/10 Okay

James

Business traveller
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Kevin

No coffee maker in room, no vent in bathroom
Stayed 2 nights in Aug 2025

4/10 Poor

Brendan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room very clean . However room has never been ready by check in time and room keys didn’t work and had to go up and down 12 floors multiple times to get into room
Stayed 1 night in Aug 2025

10/10 Excellent

Valeria I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful unique hotel, friendly staff and quiet for people who need to rest!
Stayed 3 nights in Aug 2025

6/10 Okay

Kathryn Gregory

Liked: Staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Kathryn Gregory

Travelled with family, Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
I was pretty disappointed with my stay. In my opinion, this is not a 4-star hotel. While the lobby is stunning, it has more of a conference center feel than a luxury hotel atmosphere. When I first arrived, my room had red marker stains on the sheet and pillow, a torn lamp, peeling wallpaper, and a grimy bathroom floor. The carpet throughout feels especially unhygienic for a major city hotel, considering the heavy foot traffic. The staff did switch me to a new room, which I appreciated, but unfortunately it still carried the same run-down feel. Overall, the property is in need of significant updates if it wants to live up to its 4-star rating. I will most likely not stay here again.
Stayed 2 nights in Aug 2025

4/10 Poor

Gary T

Liked: Property conditions & facilities
Disliked: Staff & service
Poor customer service. Overcharged my card on file, as they double charged my card for parking. They are aware but no resolution. It is challenging to find time to make multiple calls to resolve a mistake on their part.
Stayed 4 nights in Aug 2025

10/10 Excellent

Cesar

Liked: Cleanliness
A+
Stayed 1 night in Aug 2025

10/10 Excellent

Harry

Stayed 4 nights in Aug 2025