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Aiden by Best Western Clermont-Ferrand Hotel & Spa

4.0 star property

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Photo gallery for Aiden by Best Western Clermont-Ferrand Hotel & Spa

Cocktail bar
Property video
Indoor spa tub
Cocktail bar
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
41 avenue de la république, Clermont-Ferrand, 63100
  • Place, Polydome Congress Centre
    ‪3 min walk‬
  • Place, L'Aventure Michelin
    ‪12 min walk‬
  • Place, Clermont-Ferrand Cathedral
    ‪17 min walk‬
  • Airport, Clermont-Ferrand (CFE-Clermont-Ferrand - Auvergne Intl.)
    ‪11 min drive‬

Room options

View all photos for Comfort Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

Comfort Room, 1 Queen Bed, Non Smoking (with Single Sofabed) | Premium bedding, pillow-top beds, free minibar, in-room safe

Comfort Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

8.8 out of 10
Excellent
(6 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Queen Bed, Non Smoking (with Sofabed)

Junior Suite, 1 Queen Bed, Non Smoking (with Sofabed) | Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite, 1 Queen Bed, Non Smoking (with Sofabed)

10.0 out of 10
Exceptional
(5 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds, Non Smoking

Premium bedding, pillow-top beds, free minibar, in-room safe

Classic Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, free minibar, in-room safe

Classic Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(17 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Room, 2 Single Beds, Non Smoking (with Single Sofabed)

Comfort Room, 2 Single Beds, Non Smoking (with Single Sofabed) | Premium bedding, pillow-top beds, free minibar, in-room safe

Comfort Room, 2 Single Beds, Non Smoking (with Single Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Non Smoking

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Aiden by Best Western Clermont-Ferrand Hotel & Spa

A full-service spa, a restaurant and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site. Housekeeping is available on request.
Aiden by Best Western Clermont-Ferrand Hotel & Spa offers 85 air-conditioned accommodations with free minibar items and espresso makers. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch Smart televisions come with premium satellite channels. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a health club.

Guests aged under 16 years old are not allowed in the swimming pool.

Le Magnetic Spa has 4 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Aiden by Best Western Clermont-Ferrand Hotel & Spa. During your stay, you'll be connected to the convention centre and just a quick walk from Polydome Congress Centre. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy French cuisine while dining at Le Magnetic
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself to massages at Le Magnetic Spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Just a 3-minute drive from L'Aventure Michelin and 5 minutes from Clermont-Ferrand Cathedral
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Aiden by Best Western Clermont-Ferrand Hotel & Spa offers its guests a full-service spa and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

4 meeting rooms and coworking spaces are available. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Aiden by Best Western Clermont-Ferrand Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Clermont-Ferrand hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Le Magnetic – This restaurant specialises in French cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Le Magnetic – On-site cocktail bar. Open daily.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 13 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 18.50 for adults and EUR 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of EUR 36; reservation required
  • Snack bar/deli

Restaurants on site

  • Le Magnetic
  • Le Magnetic

Things to do

  • 24-hour gym
  • Designer stores
  • Full-service spa
  • Shopping
  • TV in common areas

Family friendly

  • Baby bath
  • Children's games
  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Coworking space

Outdoors

  • Terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (70 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 16.50
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 16.50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per day
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18.5 for adults and from EUR 9 for children
  • Covered self-parking fee: EUR 13 per day (in/out privileges)
  • Pet fee: EUR 12 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 16.50 (subject to availability)
  • Late check-out fee: EUR 16.50 (subject to availability)
  • Hosted evening meal: EUR 36

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
The listed optional facilities fee covers access to the spa facility (indoor pool, hammam, hot tub). A reservation is required to access the spa facility. Guests must be at least 16 to access the spa facility.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Aiden by Best Western Clermont-Ferrand Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 313 out of 495 reviews
Rating 8 - Good. 122 out of 495 reviews
Rating 6 - Okay. 31 out of 495 reviews
Rating 4 - Poor. 24 out of 495 reviews
Rating 2 - Terrible. 5 out of 495 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable hotel in a great location. Friendly staff, would stay again!
Verified

10/10 Excellent

Bora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop after a long journey. Breakfast is really good and the beds were perfectly comfortable
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice bar, quiet room
Stayed 1 night in May 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great food, service, accommodations. I was there for business meetings, wish I’d had time for the spa!
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous comfortable and modern hotel. Excellent dining in the hotel. Wonderful helpful staff.
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good clean hotel. All staff friendly and helpful.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Best complimentary breakfast I’ve ever had.
Stayed 1 night in May 2023
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location close to tram and Michelin Carmes
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Rogier de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and brand new hotel with EV loading facilities at the parking. The hotel looks great, nice bar. Breakfast is great, restaurant could be better.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Cagri

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, good breakfast, pleasant staff. Location was okay but in the middle of no where really.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is amazing! I strongly recommend
Stayed 1 night in Jun 2023
Verified

6/10 Okay

MEI WAI

Liked: Cleanliness
Good for drive
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Charles the restaurant manager greeted us in the parking lot. Escorted us to the reserved handicap parking and put our luggage in our room for us all with a great smile and attitude. Our room was also super!
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
20 minute walk into Clermont. Breakfast is good but not so good for dinner
Stayed 3 nights in Feb 2023
Verified

6/10 Okay

Penny

Liked: Staff & service
Disliked: Property conditions & facilities
Area very sketchy. Don’t know if there are better areas in Clermont F. Staff was amazing and so helpful. Their understanding of English was excellent. Our French is limited and they were patient and kind.
Stayed 2 nights in Jul 2023
Verified

4/10 Poor

Henrik Højsholt

Liked: Cleanliness, staff & service, property conditions & facilities

Overpriced

Very pricy compared to quality. The food and breakfast was below average.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Perfect hôtel but the breakfast is overpriced and very poor. it's a shame
Stayed 1 night in May 2024
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay.

A very comfortable room and a great shower! The hairdryer in my room didn’t work but they sent someone up with another which was fine. And they asked me to move my car from the outside parking to the underground garage. No big deal and I actually preferred that option. Very friendly and helpful staff. Recommended.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Carson

Liked: Amenities, property conditions & facilities
Hôtel was lovely, but I do think I was over charged for breakfast. We were charged 18 euros each this seemed excessive? Also we were told restaurant fully booked but at 9 pm the restaurant was quiet and two tables were still ordering food. Which was disappointing to be told restaurant full when clearly it wasn’t .
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, property conditions & facilities
We booked a family room for one night and they gave us 2 amazing connected rooms which made the kids (and the dog!) very happy. Tidy, neat, big rooms. Buffet breakfast was excellent (make your own pancakes machine!!!), dinner was so-so but convenient, just beware early last orders. Good on-site parking behind a barrier but not underground (tight spaces!). Convenient for a quick walk into the town centre and half an hour drive to the Puy de Dome train. Also good space for dog walking close by, in front of the conference centre.
Stayed 1 night in May 2023
Verified

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, amenities
Room was not properly cleaned as we could see someone had spilled a beverage and left there until we arrived. Towels were missing from the room and we had to request them. Staff was nice and we felt welcomed. Some amenities are not added to the room and instead we have to ask them. I was expecting more when I made the booking.
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Adele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parking is always a problem

Parking reserved outside but on arrival we were told the parking is inside, it’s impossible to get a car into the garage without scratching it, so big argument before we’ve even got into the hotel. We parked outside. No food in hotel restaurant for vegans.
Stayed 1 night in May 2024
Verified

2/10 Terrible

KLAUS

Disliked: Cleanliness, staff & service, property conditions & facilities
Clearly this property didn't require proof of payment as they charged my credit card almost $900 for someone to stay there after booking online with someone else's number. In the US they require confirmation of the card on record to check in which clearly they did not have.
Verified

4/10 Poor

Adele

Disliked: Staff & service, room comfort

Poor customer service

Reserved parking when I made the booking a couple of months ago but we arrived it was full. Had to park our car on the street full of stuff in a not so nice area! No vegan options in the restaurant. Waited 10 minutes to be served in an empty bar. Poor customer service & staff like to argue back. Will not be returning!
Stayed 1 night in May 2024
Verified

10/10 Excellent

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities
Un hôtel 100% tourné satisfaction client. Merci à Etienne à la réception, mais aussi à la restaurant, la dame du petit dej. Hôtel propre, bien situé. 10/10 ! Bravo
Stayed 4 nights in Mar 2026