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Crowne Plaza Cleveland Airport by IHG

3.5 star property

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Photo gallery for Crowne Plaza Cleveland Airport by IHG

Indoor pool
Breakfast, lunch, dinner served; Italian cuisine
Terrace/patio
Exterior
Bar (on property)

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Parking available

Explore the area

View in a map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Place, Big Creek Reservation
    ‪2 min walk‬
  • Place, Southwest General Health Center
    ‪11 min walk‬
  • Place, Baldwin Wallace College
    ‪3 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Balcony

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

8.0 out of 10
Very good
(39 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Best Western Airport Inn & Suites Cleveland
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
4.0 out of 5, Very good, 1,125 reviews
The price is €69
includes taxes & fees
25 Nov - 26 Nov
Best Western Airport Inn & Suites Cleveland

About this property

Crowne Plaza Cleveland Airport by IHG

Suburban hotel with free airport shuttle and free local area shuttle
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a snack bar/deli, a sauna and a 24-hour business centre are on-site.
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with a safe and free newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Cleveland Airport by IHG. During your stay, you'll be within walking distance of Southwest General Health Center. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy Italian cuisine while dining at Tavolo 72
  • Buffet breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and a sauna
  • 13 minutes on foot from Southwest General Health Center and a 3-minute drive from Baldwin Wallace College
  • Free airport and local-area shuttle service
Crowne Plaza Cleveland Airport by IHG offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 11 square feet (1 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Cleveland Airport by IHG. An area shuttle within 5 mi and A roundtrip airport shuttle (available 24 hours) are free. Free self parking is available.

This 3.5-star Middleburg Heights hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
Tavolo 72 – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (11 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 for adults and from USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Cleveland Airport by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Reviews

Crowne Plaza Cleveland Airport by IHG Reviews

7.2

Good

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 344 out of 1000 reviews
Rating 8 - Good. 239 out of 1000 reviews
Rating 6 - Okay. 149 out of 1000 reviews
Rating 4 - Poor. 125 out of 1000 reviews
Rating 2 - Terrible. 143 out of 1000 reviews

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Rachel

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We arrived at 3 which they said was check in, didn’t get checked in until 6 pm, gave us a regular time when we reserved a suite with couch. Elevators weren’t working, all light bulbs in bathroom were out and pool was closed
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Stayed 1 night in Aug 2025

6/10 Okay

Brittany Alise

Travelled with partner
My room type wasn't available although I paid for it. Very upset that I paid for a King bed and I was forced into a queen I could barely fit. Horrible.
Stayed 2 nights in Aug 2025

2/10 Terrible

Dan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at 8pm, our room wasn't ready. The receptionist didn't know when a room would be ready. The elevators were also broken. The property looked run down and dirty. We cancelled our reservation, not wanting to wait an unknown time to finally get a room.
Stayed 1 night in Aug 2025

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel staff was extremely nice and had a great attitude with such a large event in town this past weekend. The rooms were clean and bed were comfy. The only issue I experienced was the elevator not working, but we made it work.
Stayed 2 nights in Aug 2025

2/10 Terrible

Dalavion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t even get to stay in the room that I paid for as it were still being cleaned for hours while I were supposed to check in at
Stayed 1 night in Aug 2025

2/10 Terrible

Tonya

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Chaos

Complete chaos around check in. Room wasn’t ready when promised. Air conditioning didn’t work outside of the rooms. Most bathrooms were out of service. Elevators were out of service. People were turning the lobby area into places to get ready for events in the area. Complete disappointment will never stay there again.
Stayed 1 night in Aug 2025

2/10 Terrible

Khaleelah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty hotel. I chose because of the pictures and the fact it had a bar, pool, breakfast, and dinner options. The elevators were out of service the entire stay; I was on the 3rd floor; I had a knee replacement and use a cane with stairs. I got to the hotel at 4pm a room was not available until 8:30pm. The toilet paper had a little paper on it ran out in the middle of the night they would not answer from the phone had to go down to the front desk to get toilet paper from the 3rd floor. Every bottle of soap shampoo whatever was bone dry empty on the bathroom walls and they never came to clean the room or bring fresh towels and I checked in Friday and checked out Monday. The comforter had blood specks at the foot; someone lazy put it at the foot where you wouldn’t notice it I’m sure. The pool was never opened the entire stay. I was deeply disappointed and feel like they owe me something. It was a terrible situation that I just had to deal with because the area was booked with so many activities. I hope they do better and this is not their norm because guest like me from 6 hours away had to endure.
Stayed 3 nights in Aug 2025

6/10 Okay

Tonya

Travelled with family
Disliked: Amenities
All elevators out of service, run down
Stayed 1 night in Aug 2025

2/10 Terrible

Abigail

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff helping us with the situation was great. But we were there for a concert tried to check in at 3 the elevator was broken, one housekeeper I think quit and the other housekeeper was climbing all the stairs to get to rooms. Came back from concert around 12:45 stood in line till 1:30 and decided to leave and drive back. The elevator was still not fixed and still did not have a room they were telling us we would have to walk 3 flights of stairs to get to the room. After we were just at a concert. I have asked for a refund and still have not gotten it and I still have not got my $50 that was on hold for my card.
Stayed 1 night in Aug 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Staff & service, room comfort

Look elsewhere

Couldn't check in at 3 because none of the rooms were ready. We were number 44 in the line waiting to get a room. They were supposed to call when our room was ready. They promised they would have keys ready when we returned from the concert we were attending. Neither happened. I basically had to wait to check in again at 12:30 am. I was given a key to the room that didn't work and had to go back down again, which by the way all three elevators were down so we had to carry all of our luggage up and the dirty stairwells multiple times. We weren't even in our room until after 1 am. I feel we should have been refunded for our very brief stay. We were there about 8 hours total. Oh and in order to have access to an outlet we had to get ready in the lobby for our event. They wouldn't even let us in a bathroom!!!!! I will not be using this hotel chain when there are so many others to choose from.
Stayed 1 night in Aug 2025

2/10 Terrible

Kevin

Disliked: Staff & service

Expected More

Tried to check in at 3:00, rooms were not ready until 7:00. Extremely overpriced
Stayed 1 night in Aug 2025

2/10 Terrible

William

Disliked: Property conditions & facilities

Stay away from this place

Stayed 1 night in Aug 2025

2/10 Terrible

Jeffery

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience, place overbooked and left me with no room after I booked 2 days in advanced.
Stayed 1 night in Aug 2025

2/10 Terrible

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst stay ever

It was the worst hotel I had ever been in. The elevators went out and was out the whole time,Mother in law has to sleep on the floor 1 night and the only reason she didn't sleep on the floor the second night was because my husband walked up to the 3rd floor and carried a roll away bed down the stairs. Never got room cleaned, clean towels out anything. There was flights in the lobby, and in the dining area. They double booked a party so had a very loud DJ in the dining room for a rented out birthday party. Was absolutely terrible. I will never go back there again. There was mold growing on the walls, cobwebs everywhere. Was promised by the staff including the manager, they would get the rollaway bed into the room. Almost $300 a night for trash. We was there for our daughter that was in the hospital for serious injuries from motorcycle accident and did not need all the extra stress. They even had ppl sleeping in the lobby because they over booked.
Stayed 3 nights in Aug 2025

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel experience

We were in town for a concert. We had to wait 1.5 hr until we could check in. The lobby was full of concert goers having to get ready while we all waited. The lady at the desk said they had been sold out for months. So then how were you not prepared for the volume. The pool was closed. Why? No explanation. The elevators were out of service. We had to walk up 5 flights. The stairs were a sauna. The thermostat and toilet roll dispenser were hanging off the wall in the room. The sink was cracked. The soap dispensers in the shower were empty.
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Kenneth

Travelled with family
Disliked: Property conditions & facilities
Had a reservation for months. Prepaid. Hotel oversold rooms by tens, if not hundreds. Attempted to check in at 4:00pm and was told I would receive a call around 6:00pm when room was ready. Went to concert my daughter and I drove five hours for, came back to hotel to get room keys, but was told we did not have a room. This not only happened to me. It happened to at least 10 people attempting to check in in front of me and at least that many behind me. Young staff person at the desk would not say anything except the “rooms were locked” and there was nothing he could do. I know IHG properties are cheap and you get what you pay for but, in this event, me and and whole bunch of people didn’t even get that.
Stayed 1 night in Aug 2025

2/10 Terrible

Cailei

Disliked: Cleanliness
all bathrooms, elevators and the pool were out of order. the customer service was great but many people were in line to check in for hours just to be told their room wouldn’t be ready for 3-4 hours.
Stayed 1 night in Aug 2025

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Absolutely horrible experience. Could not check in on time because they had no housekeeping. Was to get a call when room was ready. Left concert at midnight still no call. Showed up at this hotel to a lobby full of people being turned away for no rooms even when charged
Stayed 1 night in Aug 2025

10/10 Excellent

Sohair, warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shuttle was on time
Stayed 1 night in Aug 2025

2/10 Terrible

Gracie

Stayed 1 night in Aug 2025

2/10 Terrible

Katie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took a hour and a half to get checked worker at front desk was doing the best she could they gave our room to other guests and we had them come in our room at 4 in the morning big wet spot in the floor of our room no idea what it was place was nice but it was not a good experience
Stayed 1 night in Aug 2025