2/10 Terrible
Brittany
Travelled with partner
17 Aug 2025
This was by far the worst hotel I’ve ever been to. The first room (#16) we got had holes in the wall, ceiling had holes and was stufffed with tissue paper the ceiling was severely stained and damaged. The shower had dirty water from the previous person that was in there. I asked to go to another room (#8) because we did feel comfortable in it. Their pool also doesn’t work. But after the rooms looking like this and smelling gross I wouldn’t dare step foot in their pool. The reason we chose 8 was because we could see through the windows and it looked like 8 was in better condition. The front desk (Steve) said this is the last he will be accommodating and I said ok. He called the room and asked if it was ok and I said it was but this was 5-10 minutes after being in it. We checked out the bed and the bed was just springs. No cushion and the smell was DISGUSTING. We started a refund process with Expedia and it is still pending as the property manager needs to approve the refund. Please don’t waste your money. Spend an extra $50 and go to the Marriott in Irvine instead. Our stay at the Marriott was beyond amazing.




Brittany
Stayed 1 night in Aug 2025



































