2/10 Hirveä
Madid
5.1.2026
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
There was significant damage in both rooms I stayed in. Rather than properly repairing or replacing damaged items, the hotel appeared to rely on temporary, makeshift fixes that does not address the underlying issues. Additionally, I was charged for extending my stay, even though the charge was made directly by the hotel—not by the third-party booking platform. When I questioned this charge, I was instructed to contact the third party, despite the hotel being the entity that charged my card. I also spoke with an individual who identified himself as the owner or manager but declined to provide his name. Communication during this interaction was unclear and unhelpful. I reviewed the policies on both Hotels.com and the Cozy Inn website thoroughly, and nowhere does it state that I would be charged for extending a stay into an additional paid night. The only policy mentioned is a late check-out fee, which is not applicable in this situation. When I requested written documentation of the policy justifying this charge, I was instead provided with a receipt reflecting the charge itself, which does not constitute a policy explanation. Charging an additional fee simply because a guest extends their stay—without checking out and returning—defeats the purpose of offering extended stays. I felt like I was being scammed. I have stayed in many hotels while traveling, and this was by far the worst experience I have had. The owner (this is a family-owned property) was very rude.
Madid
Yöpyi 1 yön joulukuussa 2025
