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Luna Hotel dos Carqueijais

4.0 star property

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Photo gallery for Luna Hotel dos Carqueijais

Outdoor pool
Interior detail
Minibar, in-room safe, desk, soundproofing
Terrace/patio
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Breakfast included
  • Room service
  • 24/7 front desk

Explore the area

Map
Estrada Nacional 339, SERRA DA ESTRELA, Covilhã, Castelo Branco District, 6200-324
  • University of Beira Interior
    ‪3 min drive‬
  • Praca do Municipio
    ‪4 min drive‬
  • Ski resort of Serra da Estrela
    ‪16 min drive‬

Room options

View all photos for Family Room

Bathtub, hair dryer, towels

Family Room

  • 34 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Panoramic Double or Twin Room

Minibar, in-room safe, desk, soundproofing

Panoramic Double or Twin Room

  • Valley view
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Minibar, in-room safe, desk, soundproofing

Deluxe Studio Suite

  • Valley view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Classic Double or Twin Room

Minibar, in-room safe, desk, soundproofing

Classic Double or Twin Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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Property grounds

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  • Hot tub
  • Breakfast included
  • Spa
4.6 out of 5, Wonderful, (250)
The price is €197
for 1 room
includes taxes & fees
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About this property

Luna Hotel dos Carqueijais

Family-friendly ski hotel with outdoor pool
After a day on the slopes, return to Luna Hotel dos Carqueijais to dine at the restaurant, drink at the bar/lounge and take a dip in an outdoor pool.
Luna Hotel dos Carqueijais offers 50 accommodations with minibars and a safe. 60-cm LCD televisions come with satellite channels.

Bathrooms include a shower and hairdryers. This Covilhã hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Luna Hotel dos Carqueijais. During your stay, you'll be close to Sacred Art Museum. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include babysitting, tour or ticket assistance and luggage storage
  • On-site recreation includes an outdoor tennis court
  • 7 minutes by car from Igreja de Santa Maria and 7 minutes from Praca do Municipio
Some rates at Luna Hotel dos Carqueijais are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Luna Hotel dos Carqueijais helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi. This ski hotel also offers an outdoor pool, a children's pool and an outdoor tennis court. Self parking is free.

This 4-star Covilhã hotel is smoke free.

Guests are served a free buffet breakfast daily from 8:00 AM to 10:30 AM.
Luna Hotel dos Carqueijais has a restaurant on site.
Bar Vip – This bar only serves light fare. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Luna Hotel dos Carqueijais are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bar Vip

Things to do

  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Outdoor pool
  • Outdoor tennis court
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Babysitting
  • Children's pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hardwood flooring in room
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 60-cm LCD TV with satellite channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a first aid kit
Front desk staff will greet guests on arrival at the property.
Property Registration Number 360

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Luna Hotel dos Carqueijais Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 94 out of 219 reviews
Rating 8 - Good. 95 out of 219 reviews
Rating 6 - Okay. 19 out of 219 reviews
Rating 4 - Poor. 5 out of 219 reviews
Rating 2 - Terrible. 6 out of 219 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

chris

Liked: Cleanliness, staff & service

Quiet

Quiet location- its an hour walk into Covilha town, although tracks are difficult. (Taxi return advisable!!)
Stayed 2 nights in Oct 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning views and comfortable rooms.

Spectacular views. Very clean and comfortable. Up a very long and windy, steep road so didn't want to venture back out and ate dinner at the hotel. Food was good enough but rather pricy for what you got. Breakfast was spectacular though.
Stayed 1 night in Oct 2024

10/10 Excellent

Ângelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth, Lafayette

Liked: Cleanliness, property conditions & facilities
Could do with a refresh but otherwise good. Expedia needs to update name of the hotel and address. Local rental car GPS cannot find it and takes one on a crazy rote through narrow city streets made for donkeys. I’m
Stayed 1 night in Jan 2024

10/10 Excellent

Anite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel located near the top for the mountain. Clean and safe hotel with parking. There is also a pool table and a sitting area to chill. Breakfast was included.

8/10 Good

Dallana

I have been in better hotels before! Staff are very friendly 5 stars staff but the hotel needs new mattresses and renovations
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with great view. Note that the pool is not heated. The staff is very friendly. The rooms are clean but the shower is awkward hard to not get water on the floor. I would return.
Stayed 2 nights in Sep 2023

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views and pool, but need a car

Location - great views over the city, but there is nothing nearby, so need a car to access any shops (there is a shuttle bus to the city that passes by a number times a day) Service - excellent, especially from Bernardo on reception. Accommodation - very comfortable, large bathroom, views over the pool to the city Eating - full breakfast was excellent. There is a restaurant on site. Wi-fi - excellent throughout Summary - recommended
Stayed 1 night in Apr 2023

8/10 Good

Craig, Ann Arbor

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were very helpful, got great tips from them on local restaurants. What we booked on Expedia wasn't exactly what they had but the staff worked hard to get us as close to exactly what we thought we had booked. The pool is absolutely lovely but very cold which was surprising as it's not very deep and we thought that sunlight alone would make it much warmer.
Stayed 3 nights in Aug 2022

8/10 Good

Sharla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

8/10 Good

Johannes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

An Adobe style hotel on the top of the hill. Some beautiful views of the valley below if you get the right rooms. Unheated pool and dinner is what they offer that day at a fixed price, no a la carte
Stayed 1 night in Aug 2021

10/10 Excellent

Olga

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Tudo muito bem. Uma brilhante paisagem. A minha terra Covilhã.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone that works at this hotel is extremely helpful. The manager in particular went out of his way to make you feel at home. Very enjoyable stay.
Stayed 6 nights in Jun 2019

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay, would come again!

We enjoyed our stay very much. Very friendly staff, nice pool and comfortable beds. Breakfast was good, could have been fresher food and better coffee.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mountain escapade

Very nice relaxing set up
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Joe, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in a nice area over seeing the valley. Don't be fooled by the picture this is a mistake I've done and didn't take notice of. See in Canada you don't have to climb a mountain to see snow it is all over the place. I should have been smart enough to recognize the fact that to see snow you have to go up the mountain. We drove from Viseu and up we went to an altitude of 1950 meters ! The seen is breath taking but I didn't plan for it was a shock to me. Now in the hotel I was hoping the staff can upgrade my room I was told they were fully booked. From our window room you could see a section of the valley with some lights from below but there was a huge Air Condition unit that kept going on and off all night. I woke up at 3:20 am due to the noise additionally I was asked a copy of my confirmation email indicating it is their policy. I found that a bit strange but I had to provide them with it. The breakfast and the hotel are fantastic unfortunately we did have the chance to swim in the most beautiful pool since we had to move on to our second location .
Stayed 1 night in Sep 2018

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most amazing pool view!

Gorgeous pool and amazing service! It was truly a spectacular experience. Great value!!!
Stayed 1 night in Aug 2018

6/10 Okay

s, UK

Liked: Staff & service
Disliked: Cleanliness

Good location

The hotel is well situated for exploring the Sierra de Estrella. Our room was a good size ans suitable for couples with a glass walled bathroom. However there were areas of mould on the hard wooden flooring and the carpet rug had seen better days. The reception staff were friendly and helpful. At dinner , my main course was altered to add certain meat which wa# not on the menu and which I had not ordered. The dish was remade but after some resistance. The breakfast was excellent. Well laid out and good quality. If the hotel wishes to up its game, some staff need training in customer service
Stayed 1 night in Feb 2018

10/10 Excellent

David, Lousa, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning position and truly great service

We enjoyed a wonderful stay at this hotel. The staff were truly professional and nothing was too much trouble. The quality of the food in the hotel restaurant was excellent. The position of the hotel, gave us spectacular views of the stunning countryside. We would thoroughly recommend this hotel to anyone.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 estrelas

Foi tudo muito ótimo, desde a compra da reserva, serviços, funcionários, comida e estadia.
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Excelente localização, instalações com ar velho

O Hotel tem uma excelente localização, estacionamento, uma bela vista mas as instalações parecem mal cuidadas dando assim um aspecto de velho. Se quiser aproveitar as instalações, vai ficar devendo, agora se for somente para dormir e passar o dia fora, uma boa opção.
Stayed 2 nights in Dec 2024

10/10 Excellent

Claudia Seixas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ano esse hotel e o frequento há 21 pois vem de memória afetiva. Sempre ia com is meus pais, filhos, irmãs e sobrinhos. A comida caiu bastante em questão de variedade, principalmente no pequeno almoço que me decepcionou bastante. Do resto, foi otimo
Stayed 1 night in Dec 2024