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Best Western Heritage

4.0 star property

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Photo gallery for Best Western Heritage

Front of property
Interior
Restaurant
Outdoor pool
Executive lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • Breakfast included
  • Gym
  • Air conditioning
  • Parking included

Explore the area

View in a map
Heritage Hotel Kolatoli Circle, Kolatoli Road, Cox's Bazar, 4700
  • Place, Kolatoli Beach
    ‪1 min drive‬
  • Place, Laboni Beach
    ‪2 min drive‬
  • Place, Cox's Bazar Beach
    ‪3 min drive‬
  • Airport, Cox's Bazar (CXB)
    ‪5 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed, Non Smoking

Superior Double Room, 1 Double Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Superior Double Room, 1 Double Bed, Non Smoking

  • 60 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds | 1 bedroom, minibar, in-room safe, desk

Superior Twin Room, 2 Single Beds

7.2 out of 10
Good
(5 reviews)
  • 39 sq m
  • Hill view
  • Sleeps 2
  • 2 Single Beds

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About this property

Best Western Heritage

Central hotel connected to the convention centre in Cox's Bazar with a full-service spa
A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a conference centre and a coffee shop/cafe are on-site.
Best Western Heritage offers 236 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas. 32-inch LCD televisions come with digital channels. Bathrooms include baths or showers with in-room jetted baths, slippers and complimentary toiletries.

This Cox's Bazar hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
With your stay at Best Western Heritage, you'll be connected to the convention centre and within walking distance of Kolatoli Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Dining options include a coffee shop and a restaurant
  • Take a swim in the outdoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include free food shopping service, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • 10 minutes by foot from Kolatoli Beach and a 2-minute drive from Cox's Bazar Lighthouse
  • Airport shuttle service available for a fee
Best Western Heritage offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A terrace, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Best Western Heritage. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cox's Bazar hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Best Western Heritage has a restaurant on site.
A complimentary food shopping service is offered and 24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Designated smoking areas

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Jetted bathtub
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests must transfer via airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (return)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To get to the property, guests need to transfer by airport shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. Best Western Heritage offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Heritage Hotel Cox's Bazar
Heritage Cox's Bazar
Heritage Hotel
Best Western Heritage Hotel
Best Western Heritage Cox's Bazar
Best Western Heritage Hotel Cox's Bazar

Best Western Heritage Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 38 reviews
Rating 8 - Good. 4 out of 38 reviews
Rating 6 - Okay. 6 out of 38 reviews
Rating 4 - Poor. 5 out of 38 reviews
Rating 2 - Terrible. 2 out of 38 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Symon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall not bad
Stayed 4 nights in Jun 2025

10/10 Excellent

Asif

Stayed 3 nights in Jun 2025

8/10 Good

suvro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good environment & good service
Stayed 2 nights in Jun 2025

6/10 Okay

J.U.M

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Nam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Mamunur, Georgetown

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel staffs were very friendly and helpful. However, the room that I stayed in was below standard. The toilet bowl was very dirty, no way goes with Best Western standard. I asked the front desk, but they didn't change my room. In the washroom, shower place was not separate, so when we take shower, the whole washroom would become watery and wet. We also found a cockroach on our bed. I would never go back to this hotel.
Stayed 3 nights in May 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Staff is excellent, the property needs renovating

The room I was booked in had an ant problem, I can see a trail going to a hole in the wall. The glass for the bathroom seemed kind of dirty. Only had 1 small towel provided when I entered. It was pretty spacious th- oh my goodness. Is that a blood stain on the wall? And on the pillow? The staff is really helpful and friendly though. They let me switch rooms and the second room was a bit better.
Stayed 2 nights in May 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

4/10 Poor

Andrew

Disliked: Staff & service
Bfast could be better. Checkout is slow.
Stayed 1 night in May 2025

10/10 Excellent

Motaher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Exceptionally polite staff. Highly recommend this hotel. An excellent value for money. We got more than our money's worth.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, breakfast and room size, comfortable beds, and well trained staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Abida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Atika

Stayed 2 nights in Jul 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

2/10 Terrible

Shawan

Travelled with family
Disliked: Staff & service
The worse hotel. Every day the shut down the elevator and on it for few hours. Also every day they shut down the electricity for 2-3 hours. I will never stay in that hotel
Stayed 4 nights in Aug 2024

6/10 Okay

Onike

Travelled with family
I made a reservation about a week prior my arrival, when I got to the hotel they had me sitting and waiting for several hours, they had no idea about my reservation even after me providing all that they ask for went as far as calling Expedia to had the talk to the staff at the hotel yet they still couldn’t figure out till the last minute when I was about to cancel the stay and book somewhere els, other they that my stay there was pleasant and don’t have any other complain, I would still prefer other top hotel in town , if you are looking for better service, accommodation was great non the less.
Stayed 3 nights in Aug 2024

6/10 Okay

Eftekharul Alam

Liked: Staff & service
Should work on the lobby ambience and guestroom washrooms
Stayed 1 night in Jul 2024

10/10 Excellent

Ankan Ghosh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained place to stay, everyone was friendly and helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Md Kawser, Ellenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in coxbazar
Stayed 2 nights in May 2024

10/10 Excellent

SYED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was reasonably priced, clean and staff were courteous and professional
Stayed 1 night in May 2024

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, quiet, cool.
Stayed 2 nights in Apr 2024

10/10 Excellent

Haissam Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

6/10 Okay

Ramiz, Bronx

Travelled with group
Broken toilet,and Didn’t provide any substitute , i was required for (GM)Manager in front desk,wanted to discuss the situation but manager never showed up.
Stayed 1 night in Feb 2024

10/10 Excellent

Oliur

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and good customer service
Stayed 2 nights in Feb 2024