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Gaylord Texan Resort & Convention Center

4.0 star property

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Photo gallery for Gaylord Texan Resort & Convention Center

Property amenity
Property amenity
Reception
Meeting facility
4 indoor pools, seasonal outdoor pool, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Parking available
  • Room service
  • Bar

Explore the area

View in a map
1501 Gaylord Trl, Grapevine, TX, 76051
  • Place, Grapevine Lake
    ‪1 min walk‬
  • Place, Gaylord Texan Convention Center
    ‪2 min walk‬
  • Place, Great Wolf Lodge Waterpark
    ‪2 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Queen Beds (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (View)

8.6 out of 10
Excellent
(21 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (View)

9.0 out of 10
Wonderful
(27 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 50 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Exterior

Deluxe Suite, 1 Bedroom

8.0 out of 10
Very good
(3 reviews)
  • 50 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (View)

8.8 out of 10
Excellent
(19 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (View)

9.4 out of 10
Exceptional
(19 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(110 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | View from property

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(81 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility Accessible, Tub)

Lobby

Standard Room, 1 King Bed (Mobility Accessible, Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Hearing Accessible)

Lobby

Standard Room, 1 King Bed (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

Lobby

Standard Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Mobility Accessible, Tub)

Lobby

Standard Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Hearing Accessible)

Lobby

Standard Room, 2 Queen Beds (Hearing Accessible)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Lobby

Standard Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Lobby

Room, 2 Queen Beds (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Lobby

Room, 2 Queen Beds (Hearing Accessible)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Lobby

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Lobby

Room, 1 King Bed (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 1 Queen Bed

Exterior

Family Suite, 1 Queen Bed

  • Sleeps 6
  • 1 Queen Bed

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About this property

Gaylord Texan Resort & Convention Center

Family-friendly hotel connected to the convention centre in Grapevine with 4 indoor swimming pools
This smoke-free hotel features 4 indoor pools, a full-service spa and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar. Housekeeping is available on request.
Gaylord Texan Resort & Convention Center offers 1814 accommodations with laptop-compatible safes and coffee/tea makers. 37-inch Smart televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This Grapevine hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

4 indoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a lazy river, a waterslide, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 12 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.
Our customers tell us that they can't get enough of the helpful staff at Gaylord Texan Resort & Convention Center. During your stay, you'll be connected to the convention centre and just a quick walk from Grapevine Lake. You'll find features such as free WiFi in public areas, plus 4 indoor pools and 2 bars.
  • Free Wi-Fi in some public areas
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the lazy river or swim in the seasonal outdoor and 4 indoor pools
  • Treat yourself to facials, aromatherapy or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Just a 4-minute walk from Gaylord Texan Convention Center and a 5-minute drive from Grapevine Mills Mall
  • Local-area shuttle service available for a fee
As a guest of Gaylord Texan Resort & Convention Center, you'll find a full-service spa, 4 indoor swimming pools, a lazy river, and a waterslide. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre, 87 meeting rooms, and limo/town car service are available. Event space at this hotel measures 490132 square feet (45534 square metres) and includes a conference centre. A children's pool, a seasonal outdoor pool, and a hot tub are also featured at the family-friendly Gaylord Texan Resort & Convention Center. For a fee, parking is available.

This 4-star Grapevine hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.
Zeppole Coastal Italian – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Mission Plaza Market – This café serves breakfast and light fare. Open daily.
Texan Station Sports Bar – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Glass Cactus – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.99 per stay); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Limo/town car service
  • Parking on site (USD 31.39 per night; includes in/out privileges)
  • Valet parking on site (USD 53.04 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: USD 20 to 30 for adults and USD 10 to 18 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Glass Cactus
  • Mission Plaza Market
  • Texan Station Sports Bar
  • Zeppole Coastal Italian

Things to do

  • 24-hour gym
  • 4 indoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Lazy river
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 4 indoor pools
  • Arcade/game room
  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 87 meeting rooms
  • Business centre
  • Conference centre (490,132 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Portable bathtub seat
  • Raised toilet seat
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch smart TV with premium cable channels
  • Netflix
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 7 September to 26 May:
  • Swimming pool
  • Water park

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.6 per cent destination fee will be charged.
  • Resort fee: USD 28 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Fitness/yoga classes
  • In-room bottled water
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 30 for adults and USD 10 to 18 for children
  • Fee for in-room wireless Internet: USD 14.99 per stay (rates may vary)
  • Fee for in-room wired Internet: USD 14.99 per day (rates may vary)
  • Self-parking fee: USD 31.39 per night (in/out privileges)
  • Valet parking fee: USD 53.04 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gaylord
Gaylord Resort
Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Resort
Gaylord Texan Resort Grapevine
Texan
Texan Gaylord
Texan Gaylord Resort
Texan Resort
Gaylord Grapevine
Gaylord Texan Hotel Grapevine
Gaylord Texan Resort And Convention Center
Gaylord Texan Resort Convention Center
Gaylord Texas Hotel
Gaylord Texas Resort
The Gaylord Texan
Gaylord Texan Resort Convention Center
Gaylord Texan Resort & Convention Center Hotel
Gaylord Texan Resort & Convention Center Grapevine

Gaylord Texan Resort & Convention Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 683 out of 1032 reviews
Rating 8 - Good. 158 out of 1032 reviews
Rating 6 - Okay. 95 out of 1032 reviews
Rating 4 - Poor. 54 out of 1032 reviews
Rating 2 - Terrible. 42 out of 1032 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Gene

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Marta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Texan

Beautiful huge place. It really helped us getting the App to find our way around.
Stayed 1 night in Aug 2025

2/10 Terrible

Jenny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, it was a disappointment as soon as we walked in the door to check in. The front staff was not very friendly, we waited to check in for about 30 minutes. Once we checked in, we were informed that paradise island was closed during our stay except for The last day of our stay. Parking was expensive and we felt like we were being held hostage. When we walked into our room, it smells very old, and we were unable to cancel our reservation due to booking through Expedia. All of the restaurants closed very early, and there was a lot of walking involved. The pool was definitely the best part of our stay. Would not recommend and will not be going back. It is unfortunate, we were really excited about the mother daughter trip.
Stayed 4 nights in Aug 2025

6/10 Okay

Donald

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Safe never worked in room. Requested it to be repaired two times through the front desk. It was never done. Had to carry with me property I ordinarily would lock in the room safe.
Stayed 3 nights in Aug 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe the waiter that served us was Julio from Elsavador was Excellent , so much so that we ate at the steakhouse twice. He was awesome. Funny knowledgeable, and very professional.
Stayed 5 nights in Aug 2025

8/10 Good

Peter, Wiltshire

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 5 nights in Aug 2025

10/10 Excellent

Erika

Stayed 1 night in Aug 2025

10/10 Excellent

claudio, LAVON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities
Big pretty
Stayed 3 nights in Aug 2025

4/10 Poor

Wayne, Arlington

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resturant we wanted suddenly cancelled our reservation. Had to eat in a lesser restaurant. No steak available. Too late to go to another hotel. Valet took more than 20 minutes to get ticket. Check in over an hour in line. Checkout over 30 minutes. Celebrating 20th anniversary and was not compensated. At all
Stayed 1 night in Jul 2025

10/10 Excellent

Yedideyah

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 1 night in Aug 2025

10/10 Excellent

Sunil

Stayed 2 nights in Aug 2025

10/10 Excellent

Noe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aweome
Stayed 2 nights in Aug 2025

4/10 Poor

Jennifer

When we arrived at 5:30pm for our party of 4 they said they didn’t have any 2 queen rooms available. We were forced into a small king room with 2 rollaways. Because the size of the room was small, there was no room in the rollaway that was between the bed and tv, so we were having to crawl over each other in the night. That the facility thought this was acceptable was shocking.
Stayed 2 nights in Aug 2025

10/10 Excellent

Willi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a joy from check in to check out. It was quick, efficient, and the staff were friendly. We were greeted kindly from various staff members. We enjoyed the Universal DC light exhibit, water park, restaurants and more! I traveled with my adult daughter and grandson. I will definitely visit again!
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Stayed 2 nights in Aug 2025

4/10 Poor

Jamie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The 1
Stayed 4 nights in Aug 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, great staff, overall excellent experience.
Stayed 3 nights in Aug 2025

8/10 Good

Noel

Stayed 3 nights in Aug 2025

10/10 Excellent

jasmina, beverly hills

Stayed 1 night in Jun 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Marcus

Stayed 2 nights in Jul 2025

4/10 Poor

Victoria, Amarillo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was our first family trip to the Gaylord. I booked it because it looked very nice, and the water park looked to be fun. The room rate was $337/night so I expected it would be a decent size but it was not! The check-in process was horrible from the moment we pulled up to valet. First the valet employee had a frown on her face and appeared to not want to be there. She did not help us unload our luggage from the vehicle to the luggage cart. She was happy to stand there and watch us. Once we got into the building, the check-in line was literally 40-50 deep. It's obviously a busy place, no problem so we thought. We figured it would be efficient like Las Vegas. WRONG! We stood in line for almost an hour to check-in. Horrible throughput. It was about 3:00 in the afternoon. We chalked it up to perhaps a bad day and not enough people to check-in, but that seemed to be the theme everyday we walked by the check-in area. Like I stated, our room rate was $337/night in the vineyard tower. The room was clean but very small. I went down to the desk everyday for an upgrade but was told it was too busy and to come back the next day to see if there were cancellations. After three days of waiting in line for more than 30 minutes, gave up on that idea. The water park area was not fun on Saturday and Sunday due to the fact that there were too many people and wild kids not behaving. Can't say we will ever book there again due to throughput and rude staff we encountered.
Stayed 5 nights in Jul 2025

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