6/10 Okay
Carla
10 Jun 2025
Liked: Cleanliness, property conditions & facilities, room comfort
At check-in, I was asked would I be using the in-room mini bar and I stated “I am not sure… maybe”. Thereafter, once I was situated in my room housekeeping knocked on my door stating that he needed to lock the mini bar. So I let him in and that is what he did… he locked the mini bar. I thought that was extremely brash and rude. Asking a customer at check-in will they be using the mini bar is a ridiculous question. First off, I did not know what was being offered in the mini bar until I got into the room, so I should not have to make a decision at check in. The fact that someone came and locked the mini bar while I was in the room is unprofessional and wreaks of two-star hotel behavior. Now, what if I had changed my mind and now the mini bar is locked. Secondly, on my check-out date I received a phone call from the front desk asking me what time would I be leaving. I was annoyed because I felt rushed and had not decided what time I was heading out but I knew was that it would be by noon which is the check out time. The employee then says to me “well can you give me a time?” I responded and told her I will be out by noon which is the check-out time and that is all I could tell her because I was getting ready. Ao in
In summary, do not lock the mini bar while the guest is in the room and do not pressure guests for a check out time any time before hotel noon policy.
Carla
Stayed 1 night in Jun 2025
