2/10 Terrible
Mariely
Travelled with family
8 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their machine to make keys broke, they would pay to get one sent next day (Per manager). You had to be escorted to the room every time you walked in because the manager didnt want to spend almost 200 to get the machine expedited. This is what the maintanence manager told me. The manager was very rude to my and only when i called bonvoy he rudely asked me if i wanted a refund for the nights that i had left on my reservation. Then he was basically asking me to get the refund and go somewhere else. The receptionist was initially fine during the checkin then she was full blown on a panic attack when the machine to make they keys broke. Making the situation very uncomfortable. Then she got rude and dismissive when i requested to speak with a manager, she said he was busy on a call. Afterwards when she thought i had left to my room i heard her and the manager talking about him leaving before i got back to ask for him. After talking to him and leaving exause he also got rude they started making fun of me and the situation. Will never stay at a marriott again. Never had anything like this disrespect anywhere else.
Mariely
Stayed 4 nights in Mar 2025
