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Grand Excelsior Hotel Bur Dubai

4.0 star property

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Photo gallery for Grand Excelsior Hotel Bur Dubai

Terrace/patio
Daily buffet breakfast (AED 75 per person)
Lobby sitting area
Front of property – evening/night
Premium Room | View from room

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • Gym
  • Parking included

Explore the area

View in a map
Kuwait Road - Bur Dubai, Dubai, 121545
  • BurJuman Mall
    ‪12 min walk‬
  • Dubai Cruise Terminal
    ‪3 min drive‬
  • Gold Souk
    ‪4 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Room

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room

1 bedroom, minibar, in-room safe, desk

Premium Room

8.0 out of 10
Very good
(1 review)
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

1 bedroom, minibar, in-room safe, desk

Family Room

  • 53 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premium Suite, 1 Bedroom

1 bedroom, minibar, in-room safe, desk

Premium Suite, 1 Bedroom

  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

LCD TV

Executive Suite, 1 Bedroom

  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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Lobby

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  • Spa
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, 1,000 reviews
The price is €78
includes taxes & fees
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About this property

Grand Excelsior Hotel Bur Dubai

Hotel with 4 restaurants, near Dubai Cruise Terminal
4 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a nightclub, 7 bars/lounges and a health club are on-site.
Grand Excelsior Hotel Bur Dubai offers 282 air-conditioned accommodations with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include baths or showers, slippers, bidets and hairdryers.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Grand Lavana Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Grand Excelsior Hotel Bur Dubai, you'll be within walking distance of Dubai Cruise Terminal. Enjoy features like free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy international cuisine at Docklands, one of the property's 4 restaurants and 7 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to Thai massages, body wraps or mud baths at Grand Lavana Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • 15 minutes by foot from BurJuman Mall and a 4-minute drive from Dubai Cruise Terminal
  • Airport shuttle service available for a fee
Grand Excelsior Hotel Bur Dubai offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants and 4 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 34647 square feet (3219 square metres) and includes a conference centre. A nightclub, a hot tub, and a sauna are also featured at the business-friendly Grand Excelsior Hotel Bur Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 4-star Dubai hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.
Docklands – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
AAngan – This restaurant specialises in Indian cuisine.
Soto Soto – This restaurant specialises in Italian cuisine and serves lunch and dinner.
24-hour room service is available.

Languages

Afrikaans, Arabic, Chinese (Mandarin), English, Farsi, Filipino, French, German, Hindi, Japanese, Russian, Thai, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: AED 75 for adults and AED 37.50 for children
  • 4 coffee shops/cafes
  • 4 restaurants
  • 7 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • AAngan
  • Docklands
  • Soto Soto

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre (34,647 square foot of space)
  • Meeting rooms

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Banquet hall
  • Built in 2006
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 125.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 75 for adults and from AED 37.50 for children
  • Airport shuttle fee: AED 100 per vehicle (one way)
  • Rollaway bed fee: AED 125.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Grand Excelsior Hotel Bur Dubai offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Excelsior
Grand Excelsior Bur Dubai
Grand Excelsior Hotel
Grand Excelsior Hotel Bur Dubai
Grand Excelsior Hotel Bur
Grand Excelsior Bur
Excelsior Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel
Grand Excelsior Hotel Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel Dubai

Grand Excelsior Hotel Bur Dubai Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 83 out of 300 reviews
Rating 8 - Good. 85 out of 300 reviews
Rating 6 - Okay. 60 out of 300 reviews
Rating 4 - Poor. 42 out of 300 reviews
Rating 2 - Terrible. 30 out of 300 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charles, Accra

Stayed 4 nights in May 2025

6/10 Okay

Satish

Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Purely a touristic hotel and not meant for business travelers and room allotment when done online is somewhat limited choices and flexibility
Stayed 1 night in Apr 2025

10/10 Excellent

Rupinder

Stayed 4 nights in Mar 2025

4/10 Poor

S

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth the money. Except food is very good.

I had to push them to change my room due to poor bathroom condition, disaster aircon & Iron not working, not once but 3 different ones due to loose socket. Second room little better but bathroom same as first room, felt like it wasn't cleaned in years, mould on tiles everywhere. I will not stay again in this hotel, i don't understand who gave such hotels 4 star rating.
Stayed 5 nights in Feb 2025

10/10 Excellent

SURYA BAHADUR

Stayed 7 nights in Feb 2025

2/10 Terrible

Manhal

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Price vs Quality doesn't match

-Cleanliness was very poor especially the hotel looks old from inside the rooms so it requires extra care. -Price vs Quality doesn't match,, it is way overpriced, I can stay in a better option with the same price. -To be fair, reception staff are great!
Stayed 1 night in Feb 2025

2/10 Terrible

Manhal

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

VIVEK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Ved Ashok

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellence in Bur Dubai

Great Staff great location perfect for my business trip.
Stayed 1 night in Sep 2024

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and quality in Bur Dubai

What an excellent hotel with great staff in a convenient location
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

ALI

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is good and family oriented
Stayed 3 nights in Apr 2024

10/10 Excellent

Shandhir

Stayed 1 night in Jul 2024

10/10 Excellent

Jasvinder

Travelled with partner
Liked: Cleanliness, staff & service
Property requires some renovation but overall is in good condition. New towels is a must as the ones we were given were old. Swimming pool times need to be extended as 7.00pm is too early to close.
Stayed 7 nights in Jul 2024

10/10 Excellent

Shandhir

Stayed 2 nights in Jul 2024

10/10 Excellent

Shandhir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Shandhir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Topnservice good ckean room
Stayed 3 nights in Jul 2024

2/10 Terrible

Anis

Disliked: Staff & service, property conditions & facilities
This hotel is for hookers and their customers
Stayed 4 nights in Apr 2024

4/10 Poor

Zahir, Surrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad, Have to call 4/5 times for get things done to clean room etc
Stayed 3 nights in Feb 2024

8/10 Good

Moidur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

6/10 Okay

marci

Travelled with family
Disliked: Cleanliness, amenities
The hotel was older than I thought. There was water running from a pipe. The towels were dingy and obviously over used. The complimentary breakfast was ok. Hot food not very hot. The young man Christopher who worked there was eager to help. Always smiling. He was our go to guy
Stayed 1 night in Nov 2023

6/10 Okay

KATHY

Stayed 2 nights in Nov 2023